ONOMO Hotel Kampala

Hotels
ONOMO HOTELS
9.1 (175 reviews)
18a Akii Bua Road Kampala , Kampala , ug

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Good food
Cons:
Issues with amenities
Small room layout
Service inconsistencies

Categories

Cleanliness
9.35
Clean rooms and no mosquito, generally well-maintained.
Service
9.35
Friendly staff and welcoming atmosphere, but some service issues noted.
Location
9.35
Conveniently located and close to attractions.
Room Quality
8.35
Comfortable beds, but issues with room layout and some small TVs.
Amenities
7.85
Limited amenities with some aspects noted as broken or inadequate.
Value for Money
9.85
Good pricing for the quality of service and cleanliness offered.
Food and Beverage
9.35
Great food variety and pleasant dining experiences.
Overall Experience
9.35
Enjoyable stay with room for improvement in some areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:45

Property Description

Luxurious Amenities
ONOMO Hotel Kampala offers a fitness centre, terrace, indoor pool, and a restaurant and bar, ensuring a comfortable and indulgent stay for guests.

Convenient Location
Situated near major landmarks such as Uganda Golf Club, Independence Monument, and Kampala Railway Station, ONOMO Hotel Kampala provides easy access to the city's popular attractions.

Modern Comfort
With free WiFi, 24-hour front desk service, and well-equipped rooms featuring a TV with satellite channels and a safety deposit box, ONOMO Hotel Kampala combines modern convenience with exceptional hospitality.

Experience luxury and convenience at ONOMO Hotel Kampala - book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.1
Based on 175 reviews
Cleanliness: 9.35
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 9.85
Food and Beverage: 9.35
Overall Experience: 9.35
S
sha couple ug
10
2026-08-11 via Nuitee
T
Tomáš solo_traveller cz
10
2026-08-11 via Nuitee
T
thabisa solo_traveller za
6
2026-08-09 via Nuitee
M
Mukasa couple ug
3
Uncomfortable
Pros:

Good location

Cons:

The rooms have a lot of mosquitoes and hotel staff not helpful once notified

2026-08-08 via Nuitee
R
Rona solo_traveller ng
6
2026-08-07 via Nuitee
M
Mannanah couple na
5
Never staying there again.
Pros:

Moses was very helpful. The food was good. No boda boda noise

Cons:

Subjected us to bathing cold water for 2 days. Female employees very unprofessional. Mixed up bills after checking out started texting us despite us going to them twice to settle our bill. No communication between restaurant staff and hotel staff.Absolutely unacceptable.

2026-08-05 via Nuitee
J
Johnson solo_traveller ug
8
2026-08-05 via Nuitee
S
Stefan.A solo_traveller se
10
2026-08-04 via Nuitee
A
Angela couple tz
9
2026-07-16 via Nuitee
M
Mathias solo_traveller za
10
Excellent!
Pros:

Clean and good restaurant and transport

Cons:

Tend to be pricy

2026-07-16 via Nuitee
T
Trek50872048086 Business Durban, KwaZulu-Natal
2
Unhappy 🙁
Pros:

Good morning.
I recently stayed at onomo I normally stay there for long periods. Your beds are really comfortable.

But there is always something missing.

The last time I stayed i asked for permission to buy some meat and freeze it. They did not freeze it. They had to reimburse me.
Because I lost all my savouries I brought with me as well.

I invited my friends to have lunch with me at onomo about 8 of us and there was nothing on the menu. We ended up going to hickory for lunch. I was so embarrassed because I raved about how beautiful the food was. Only to have nothing on the menu.

Nina the gm was amazing. I told her that I was a hospitality trainer and I pointed out all her areas that needed concentrating. She also upgraded me to a lovely suite that also needed attention. Air-conditioning ducts were filthy. They needed cleaning. My bathroom had black mould in it. Curtains needed washing.

This time I had another long stay. By now everyone now knows I am a hospital trainer they are so unfriendly with me.

Housekeeping did not clean my room properly at all. No flat sheets on the beds. By 13h00 they were not done. I would go out to my office during the day when I returned my room is not cleaned. Now I must sit down stairs while they clean my room. Haphazardly.

Reception staff are so unfriendly. I knew this stems from me reporting them. Now they all know I'm a trainer and they are sulky and miserable.

I have a tea station in my bedroom. I took my tea downstairs to have it. The restaurant staff then run to me to say i must pay for it. I said I'm not. Im staying in this hotel. I have a tea station in my room. I brought my tea down and t told you that I am going to have my tea downstairs.

The menu says that a chicken burger has a chicken thigh. I get a very cold dehydrated chicken fillet. I send it back. Then they explain that they dont have thighs. Why not say that from the get go.

I have another long stay coming up on Friday. 3 weeks. Im bringing 2 American friends with also long stays. Now i must deal with more sulky faces and unprofessionalism from the onomo team. I pay to stay at onomo it's not free please upgrade your services.

2026-07-08 via Tripadvisor
A
Arne extended_group no
10
Pros:

Great hotel, helpful staff (I had an issue with the sink on arrival, which was fixed within hours), and a good variety of breakfast options.

2026-07-08 via Nuitee
G
Gumi2509 solo_traveller gb
6
2026-07-08 via Nuitee
Özgür YUMRUKCAL solo_traveller tr
9
2026-07-06 via Nuitee
A
alexander solo_traveller tz
6
2026-07-05 via Nuitee
S
Silvina solo_traveller pt
8
Good for the move.
Pros:

The location, the menu, the stuff, the lobby .

Cons:

It’s World Cup season, and the TVs are so small, the corridors are a bit dark.

2026-07-05 via Nuitee
A
Ali solo_traveller lb
5
2026-07-05 via Nuitee
S
sha couple ug
10
Comfortable
Pros:

Comfortable , clean and easy accessiblility

Cons:

The food

2026-07-05 via Nuitee
A
alexander solo_traveller tz
7
2026-06-30 via Nuitee
J
Joshua solo_traveller gb
7
2026-06-29 via Nuitee