Gatlinburg Mountain Inn

Hotels
8 (1929 reviews)
390 East Parkway , Gatlinburg , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Private parking
First aid kit available
See all facilities

Review Highlights

Pros:
Friendly, helpful staff/owners
Great location close to downtown/main strip
Excellent value/low price
Comfortable beds/rooms often described as clean
Convenient parking
Bear sightings on property (memorable experience)
Cons:
Musty/musky odors reported in some rooms
Cleanliness issues: hair on sheets, dirty bathtubs
Maintenance problems: TV or shower failures reported
Amenities lacking: no ice machine, no vending
Intermittent or weak Wi‑Fi
Rooms are older and need updating

Categories

Cleanliness
6.5
Mixed reports: many guests said rooms were clean and beds comfortable, but multiple reviews noted hair on sheets, dirty bathtubs and a strong musty/musky odor in some rooms.
Service
9
Consistently praised: staff and owners repeatedly described as friendly, helpful and accommodating (unlocking doors, prompt responses, helpful manager recommendations).
Location
9
Very positive: many guests highlighted proximity to downtown/main strip, convenient parking and easy access to restaurants and activities; several mentions of bear sightings on property. One guest noted it may not be within easy walking distance to the main strip.
Room Quality
7.5
Mixed: comfortable beds and working AC were noted, but rooms are described as older and in need of updating (old carpet, dated bathtubs), with occasional maintenance issues (TV or shower problems).
Amenities
6.5
Some shortcomings: guests mentioned no ice machine/vending, intermittent or poor Wi‑Fi, inconsistent in‑room coffee and occasional in-room TV/shower failures.
Value for Money
9
Strong positives: multiple guests said the price can’t be beat and described the hotel as great value for location and price.
Food and Beverage
7.5
Limited mentions: breakfast was generally not used by reviewers; the only specific comment was that in‑room coffee is not great. No consistent food service praise or major complaints.
Overall Experience
9
Generally positive overall: friendly staff/owners, good value, convenient location and memorable bear sightings lead many guests to return despite some cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 22:21

Property Description

Stunning Mountain Views
Experience the beauty of Gatlinburg at Gatlinburg Mountain Inn, offering balconies with breathtaking mountain views in select rooms. Enjoy the convenience of free WiFi and room service, along with a welcoming 24-hour front desk for all your needs.

Modern Comforts
Relax in air-conditioned rooms with flat-screen TVs and city views in some units. Each room is equipped with a fridge for your convenience, ensuring a comfortable and enjoyable stay.

Convenient Location
Explore nearby attractions such as Ripley's Aquarium and Dolly Parton’s Stampede, just a short distance away. With the airport within reach, Gatlinburg Mountain Inn is the perfect choice for your stay in Gatlinburg.

Book now for an unforgettable mountain retreat at Gatlinburg Mountain Inn!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 1929 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 6.5
Value for Money: 9
Food and Beverage: 7.5
Overall Experience: 9
L
Lee • couple • us
10
2026-09-18 • via Nuitee
P
Patricia • couple • us
9
We enjoyed it was hoping to see bears but we didn’t
Pros:

The staff was very friendly was very helpful

Cons:

Needed more lighting other than that it was very relaxing

2026-09-18 • via Nuitee
T
Tyler • solo_traveller • us
8
2026-09-14 • via Nuitee
M
Madison • solo_traveller • us
10
2026-09-14 • via Nuitee
E
Eder • couple • us
1
Bed-bugs avoid this place
Pros:

Location

Cons:

The room has a strong, musty odor, and we discovered a bed bug infestation in the bed. My wife and I killed four bed bugs throughout the night and both suffered multiple bites.

When I reported this to the front office, the staff dismissed our concerns and claimed that the issue was caused by leaving the door open. This response is unacceptable given the severity of the health and safety hazard.

2026-09-07 • via Nuitee
D
Daniel • couple • us
10
Good stay
Cons:

Need pool

2026-09-06 • via Nuitee
A
ASHLEY • couple • us
7
Pros:

Clean rooms.

Cons:

The beds are hard.

2026-09-04 • via Nuitee
S
stardeshia • solo_traveller • us
6
Pros:

Location

Cons:

A little worn could use upgrading. Linen was dirty.

2026-09-03 • via Nuitee
T
Tony • couple • us
10
2026-08-31 • via Nuitee
J
Jody • solo_traveller • us
8
Good deal for the price.
Pros:

Seeing a bear!

Cons:

Long walk back up the hill.

2026-08-31 • via Nuitee
J
Judy • couple • us
10
We will be staying again.
Pros:

People was friendly. Respectful, quite place. Walking distance to shops.

2026-08-27 • via Nuitee
C
Christophe • solo_traveller • fr
8
Pros:

J'ai apprécié le parking gratuit et le check in tardif (jusqu'à minuit). Le check out est très rapide aussi. Le lit était confortable et la chambre était grande.

Cons:

Il y a des ours qui viennent sur le parking. Contrairement à beaucoup de personnes qui semblent apprécier, je n'ai pas trouvé cela rassurant (essentiellement pour ma voiture de location).

2026-08-26 • via Nuitee
C
Claudia • couple • ve
10
2026-08-25 • via Nuitee
K
kimberly • solo_traveller • us
4
2026-08-25 • via Nuitee
H
Holly • couple • us
10
Very clean rooms and was close enough to walk to downtown. Very affordable prices as well!
Pros:

The rooms were clean and it is walking distance to downtown!

2026-08-24 • via Nuitee
B
Brandie • solo_traveller • us
9
Pros:

Very clean and friendly staff. We will definitely stay here again.

2026-08-24 • via Nuitee
R
Raymond • couple • us
1
I don't recommend them; I don't know where their star ratings or good reviews come from. They must be fake.
Pros:

It smelled musty, and it was very hard to breathe in there. I told them I couldn't stay due to health reasons, and they got annoyed because they claimed everything was fine. It wasn't very clean and didn't seem trustworthy.

Cons:

Nothing

2026-08-20 • via Nuitee
A
Alicia • couple • es
8
2026-08-19 • via Nuitee
R
Robin • couple • us
10
2026-08-18 • via Nuitee
R
ROBERT • couple • us
8
2026-08-17 • via Nuitee