Candlewood Suites - Asheville Downtown by IHG

Hotels
•
Candlewood Suites
8.6 (532 reviews)
49 Tunnel Road , Asheville , US
+1 828-220-0300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient/central location
Friendly and helpful staff
Free laundry
Pool and jacuzzi
Pets allowed
Good value / budget friendly
Great views
Cons:
Limited/no breakfast (only coffee)
Laundry incident / missing items
Rooms/blankets too hot and thin walls
Trash smell on floor in common area
Shady nearby area / homeless presence
Not much grass for pets

Categories

Cleanliness
8
Multiple guests called the property very clean and well kept, but there were notable issues (hair on restroom floor, a missing shirt from laundry, and lingering trash smell) that lowered confidence.
Service
9.6
Staff repeatedly described as friendly, helpful and attentive (front desk praised); one service failure on resolving a missing laundry item noted, but overall service is a strong positive.
Location
9.3
Consistently praised as central and convenient to downtown, restaurants and shopping with good views; some guests mentioned a slightly shady nearby area and post-hurricane demolition.
Room Quality
8
Rooms are described as nice and spacious by some, but multiple complaints about very firm beds for side sleepers, hot rooms/blankets and thin walls affected comfort.
Amenities
9.3
Strong amenity set (free laundry, pool and jacuzzi, pet-friendly, in-room kitchen, free coffee) though lack of a continental breakfast was repeatedly noted.
Value for Money
9.5
Several guests called it budget friendly and an incredible value, with good rates for visitors to the nearby hospital—clear strength for price-conscious travelers.
Food and Beverage
6.5
Multiple guests disappointed by limited F&B: only coffee available, no continental breakfast and a desire for more hot beverage options.
Overall Experience
8.6
Generally positive stays driven by location, helpful staff, cleanliness and value, tempered by occasional service/laundry issues, room comfort and limited breakfast options.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Amenities
Candlewood Suites - Asheville Downtown offers a range of luxurious amenities including an indoor pool, hot tub, and a fitness centre for guests to unwind and stay active during their stay.

Convenient Location
Conveniently located just 2.5 km from Harrah's Cherokee Center - Asheville and 4.4 km from Botanical Gardens at Asheville, guests can easily explore the nearby attractions and entertainment options.

Modern Comfort
Each room at Candlewood Suites is equipped with modern comforts such as air conditioning, a fridge, and a coffee machine, ensuring a comfortable and relaxing stay for all guests.

Ready to experience luxury and convenience in Asheville? Book your stay at Candlewood Suites - Asheville Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

8.6
Based on 532 reviews
Cleanliness: 8
Service: 9.6
Location: 9.3
Room Quality: 8
Amenities: 9.3
Value for Money: 9.5
Food and Beverage: 6.5
Overall Experience: 8.6
C
Carbajal • couple • us
10
2026-10-31 • via Nuitee
J
Jessica • solo_traveller • us
7
2026-10-29 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

Very clean, well kept. Nice view.

Cons:

Offered free coffee but no alternative hot beverages like herbal tea or hot chocolate.

2026-10-26 • via Nuitee
B
Billie • couple • us
10
2026-10-22 • via Nuitee
J
Joseph • couple • us
10
2026-10-22 • via Nuitee
S
Stacey • solo_traveller • us
9
Pros:

Convenient location , quiet

Cons:

Not much grass for pet

2026-10-20 • via Nuitee
B
Bryant • couple • us
10
Awesome, central, and budget friendly
Pros:

I love our whole stay!. Everything was clean and the staff was kind. It only took us 10 minutes to get downtown!

Cons:

The beds are super firm as a side sleeper that’s my only complaint and that’s really pretty personal to me, my partner is a back sleeper and loved the beds

2026-10-19 • via Nuitee
M
Michael • solo_traveller • us
1
2026-10-19 • via Nuitee
B
Bostick • family_with_children • us
8
Pros:

The location

Cons:

There was no continental breakfast only coffee. No matter that there was a kitchen in the room being able to go get breakfast downstairs and not cook would have been great!!

2026-10-19 • via Nuitee
T
Thomas Vestergaard • extended_group • dk
9
2026-10-18 • via Nuitee
L
Lynn • solo_traveller • gb
10
Very good stay. Loved it.
Pros:

Great pool and jacuzzi. Very friendly and helpful staff

Cons:

Nothing

2026-10-18 • via Nuitee
K
kezhuang • solo_traveller • cn
9
Cons:

酒店设施和配套挺不错的，我的衣服放在洗衣机里洗，可是回去拿的时候，发现我的裤子和袜子和其他人的衣服一起在洗，而我的短袖衬衫却找不到了，服务员和我一起检查的，她也亲眼看到的，可是她告诉我没办法，这是我这次住宿感到非常不好的地方。麻烦酒店改进，谢谢！

2026-10-15 • via Nuitee
C
Cristian • couple • us
8
2026-10-14 • via Nuitee
N
Ngoc Dong Thi • couple • us
10
Pros:

10/10

Cons:

No

2026-10-13 • via Nuitee
A
Amanda • family_with_children • us
8
2026-10-12 • via Nuitee
J
Josh • couple • us
3
Pretty rooms, but hot rooms Poor quality, thin walls
Pros:

Space

Cons:

Rooms and blankets were hot could not sleep

2026-09-07 • via Nuitee
S
Scott P from Tampa Flori • family_with_children • us
10
An incredible value hotel with great people
Pros:

Front Desk staff was amazing especially the girl that checked us in. She asked me multiple times if we were all ok. I really liked that

Cons:

If there was any critique at all, it's not really the hotel itself. The area of the hotel is a bit shady. A number of homeless and drug addicted people near by. We didn't put ourselves in a bad situation but it's the kinda thing I didn't like having to explain to my young children. Where we live, you don't see anything like it

2026-09-07 • via Nuitee
G
Gabriela • couple • us
7
Good location close to the downtown and near outdoor activities multiple restaurants and grocery stores
Pros:

It had everything I needed loved the free laundry

Cons:

There was hairs in the restroom floor when we first received the room.

2026-09-03 • via Nuitee
S
Samuel • solo_traveller • us
9
Trash on the 4th floor that front desk didn't move!!!
Pros:

The top floor was amazing the view was awesome.

Cons:

There was a bag of trash on the 4th floor as you come off the elevator. We let the front desk know when we checked in.The trash was still there the next morning. On our way out we let the front desk know again about the smell of the trash. When we returned the trash was moved but you could still smell it. No one wants to stay anywhere there is a smell of trash.

2026-08-29 • via Nuitee
T
Theresa • solo_traveller • us
10
2026-08-26 • via Nuitee