Candlewood Suites - Asheville Downtown by IHG

Hotels
Candlewood Suites
8.7 (639 reviews)
49 Tunnel Road , Asheville , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Friendly service
Good location
Comfortable rooms
Well-equipped amenities
Cons:
Noise from neighboring rooms
Limited breakfast options

Categories

Cleanliness
8.29
Cleanliness was generally praised, though there were some minor complaints regarding rooms.
Service
9.26
Service was frequently highlighted as friendly and helpful, contributing positively to the stay.
Location
8.8
Location was noted as convenient, though some reviews mentioned it wasn't the most picturesque.
Room Quality
8.25
Rooms were generally clean and comfortable, with some comments about being cramped.
Amenities
8.98
Amenities were well-received, with positive mentions of kitchens in rooms and overall facilities.
Value for Money
8.74
Guests found the pricing reasonable for the quality offered.
Food and Beverage
8.29
Limited mentions of food, with breakfast being a point of contention; coffee machine appreciated.
Overall Experience
8.96
Overall, reviews reflect a positive sentiment, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 08:20

Property Description

Luxurious Amenities
Candlewood Suites - Asheville Downtown offers a range of luxurious amenities including an indoor pool, hot tub, and a fitness centre for guests to unwind and stay active during their stay.

Convenient Location
Conveniently located just 2.5 km from Harrah's Cherokee Center - Asheville and 4.4 km from Botanical Gardens at Asheville, guests can easily explore the nearby attractions and entertainment options.

Modern Comfort
Each room at Candlewood Suites is equipped with modern comforts such as air conditioning, a fridge, and a coffee machine, ensuring a comfortable and relaxing stay for all guests.

Ready to experience luxury and convenience in Asheville? Book your stay at Candlewood Suites - Asheville Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 639 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.98
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.96
C
Catherine solo_traveller us
10
Pros:

Everything. Free laundry for guests. Pets allowed. Within a couple of miles from Mission hospital. Great rates for people who have people in hospital..I will stay here again here.

Cons:

Nothing

2026-07-25 via Nuitee
M
Michael family_with_children us
9
Great location central to Asheville downtown.
Pros:

Very good staff. Extremely helpful

Cons:

Area was hit by the hurricane a couple years ago. Lots of building demolition. The hotel property was in very good shape

2026-07-16 via Nuitee
N
Noreen solo_traveller us
9
Family Explorer- NC
Pros:

I liked about my stay was the comfortable bed, the clean and spacious room, the quiet atmosphere, the friendly and welcoming staff, and the free parking. I also liked that everything was nearby, which made it very convenient. Overall, I had a pleasant and relaxing stay.

I had a wonderful stay. A special shout-out to the lady at the front desk, I didn’t catch her name, but she was incredibly welcoming and had such a warm, friendly smile. She truly set a positive tone for my entire visit. Thank you

Cons:

The deadbolt/locking mechanism on my room door didn't seem to be working from the inside, which made me feel a bit uneasy. I ended up placing a chair in front of the door for peace of mind. I’m sure it’s an easy fix, but I wanted to mention it so future guests can feel fully secure.
​Overall, it was a great stay, and I would consider returning!

2026-07-13 via Nuitee
J
John family_with_children us
8
2026-07-12 via Nuitee
J
Jasmine couple us
10
2026-07-04 via Nuitee
L
Lori couple us
10
great value, rooftop bar, full kitchen, and pool and hot tub.
Pros:

Inexpensive, close to a lot of driveable areas downtown, kitchen and full fridge was a bonus for the price o the stay; and the rooftop bar (though we didn;t get there) was also a bonus.

Cons:

Nothing

2026-06-29 via Nuitee
I
Idalia solo_traveller us
10
2026-06-29 via Nuitee
T
Tonya couple us
10
2026-06-28 via Nuitee
A
Alyson couple us
10
2026-06-26 via Nuitee
J
James couple us
10
Highly recommended
Pros:

Great place, friendly staff

2026-06-23 via Nuitee
Z
Zoe solo_traveller us
8
2026-06-15 via Nuitee
R
Rebecca couple us
10
2026-06-15 via Nuitee
A
Aniko family_with_children us
3
Beautiful clean hotel but problems with noise because this walls and floors
Pros:

It was a very clean, nice hotel with beautiful big modern room, awesome rooftoop, great location convenient close to the downtown area, Mountain View!

Cons:

the floors are way too thin. We have two kids, and we got two noise complains because we gave our kids bath this is ridiculous. Then they woke us up twice. Middle of the night on the phone very unprofessional.

2026-06-14 via Nuitee
D
Danielle couple us
10
It was an awesome clean place to stay
Pros:

Clean and up to date

Cons:

It doesn’t serve breakfast

2026-06-08 via Nuitee
P
Paul couple us
9
2026-05-26 via Nuitee
T
Timothy couple us
8
2026-05-23 via Nuitee
S
Suzanne couple us
10
2026-05-20 via Nuitee
M
Michael solo_traveller gb
8
2026-05-13 via Nuitee
K
Khandice solo_traveller us
9
Overall great stay for low price!
Pros:

Nice hotel, great location in relation to downtown and stores.

Cons:

Mountain view is ok and no breakfast.

2026-05-12 via Nuitee
S
Sayma solo_traveller us
10
2026-05-08 via Nuitee