Hyatt Place Charlotte University Research Park

Hotels
•
Hyatt Place
8.9 (2307 reviews)
640 University Center Blvd , Charlotte , US
+1 980-256-5500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Expensive breakfast
Limited amenities compared to price

Categories

Cleanliness
8.98
Many reviews mention cleanliness positively; however, there are a few minor complaints.
Service
9.45
Frequent praise for friendly and helpful staff across multiple reviews.
Location
9.49
Multiple reviews highlight the excellent location close to restaurants and attractions.
Room Quality
8.94
Rooms are generally described as comfortable and clean.
Amenities
8.47
Some amenities were criticized, like the breakfast options and lack of an indoor pool.
Value for Money
8.43
A review noted that prices felt high compared to similar hotels.
Food and Beverage
7.98
Breakfast options received mixed feedback regarding value and selection.
Overall Experience
9.45
Overall positive feedback, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:12

Property Description

Convenient Location
Situated just 300 metres from Shoppes at University Place, Hyatt Place Charlotte University offers easy access to shopping and entertainment options.

Modern Amenities
Enjoy a seasonal outdoor pool, fitness centre, and a shared lounge during your stay. The air-conditioned rooms feature free WiFi, a desk, and a flat-screen TV with cable channels.

Additional Services
Benefit from the hotel's restaurant, 24-hour front desk, business centre, and luggage storage. Explore nearby attractions like PNC Music Pavilion and Charlotte Motor Speedway.

Book your stay at Hyatt Place Charlotte University now for a comfortable and convenient experience.

Important information:

There is a non-refundable pet fee of 75 USD per stay for 1-4 nights, or $125 for 5+ nights. Complimentary waste bags and outdoor pet waste stations available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Sep 9, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 2307 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 9.45
B
Bianca • couple • us
9
My go to hotel in Charlotte
Pros:

Great location! Spacious rooms and comfortable beds. Breakfast was good. The staff was very friendly and welcoming.

2026-09-18 • via Nuitee
A
Alina • couple • us
1
Very disappointing
Pros:

Nothing – unfortunately, we never had a chance to check in.

Cons:

We arrived at the hotel with our two adult dogs, who have traveled with us for many years without any issues. When we entered the lobby, I actually noticed the yellowish drops on the floor right away. Our dogs had just done their business outside, and we were by the entrance waiting to check in.

While we were waiting, a man approached us and immediately accused our dogs of having urinated on the floor, pointing to the spots and saying that if our dogs “did that again,” we would be charged a cleaning fee.

At first, we were simply confused because we had seen the spots when we entered and knew our dogs had not done that. We looked at them more closely and noticed that they appeared old and partially dried, and they did not look like urine. There was also another identical-looking drop near the check-in desk, an area our dogs had not even been near. Our dogs had remained by the entrance the entire time.

We asked the man whether he had actually seen our dogs urinate there, and he said yes, he had seen it. Naturally, we asked if we could review the camera footage to clarify what had happened. He refused to show us the footage and instead said that he was simply warning us that we could be charged if our dogs did it.

At that point, we no longer felt comfortable staying at the property. We cancelled our reservation and booked another hotel nearby.

To be clear, our issue is not with a cleaning fee if our dogs had actually caused a mess. We would have taken responsibility and paid it. Our issue is being accused of something our dogs did not do, being told it was personally witnessed, and then having a completely reasonable request to verify what happened through the cameras refused.

We have reported the incident to Hyatt customer service and asked them to review the footage and establish what actually happened. Unfortunately, this interaction left such a bad impression that we decided not to stay at the hotel at all.

2026-09-18 • via Nuitee
J
Joseph • couple • us
10
2026-09-18 • via Nuitee
S
Seth • couple • us
10
2026-09-18 • via Nuitee
K
Kaleatta • family_with_children • us
10
2026-09-18 • via Nuitee
C
Calvin • couple • us
10
Pros:

Location and cleanliness

Cons:

Breakfast was just ok

2026-09-17 • via Nuitee
A
Ashley • family_with_children • us
10
Would stay again 100%
Pros:

The hotel its self is very clean and well maintained, love the area it is located, but most of all the staff at this location is absolutely excellent! This staff is friendly, helpful and welcoming!

Cons:

We loved everything about our stay

2026-09-16 • via Nuitee
J
Joann • couple • us
10
2026-09-15 • via Nuitee
A
Akremm • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-09-14 • via Nuitee
J
Jeremy Ledoux • couple • us
10
2026-09-14 • via Nuitee
T
Tara • couple • us
10
2026-09-12 • via Nuitee
T
Tabitha • couple • us
9
Wonderful staff. Great facility.
Pros:

Great location. Close proximity to restaurants, shopping and downtown Charlotte.

Cons:

My one and only complaint is that there was not a microwave in the rooms. You had to go downstairs and use one in the lobby.

2026-09-12 • via Nuitee
K
Kathy • solo_traveller • us
8
2026-09-11 • via Nuitee
G
G. • couple • us
10
2026-09-10 • via Nuitee
L
Liliana • solo_traveller • us
10
2026-09-10 • via Nuitee
A
Amber • extended_group • us
10
2026-09-09 • via Nuitee
J
Jhynell • family_with_children • us
5
I did not feel safe
Pros:

The lock on the door was Miss a screw. And the additional security latch was missing bolts. I informed the lobby staff but nothing was done until after 10 am the next day. I did not sleep well watching the door

Cons:

I would have liked another room but there was suggestions of that type. When I asked for a refund I was told that due to third party reservation made with Booking.com I would have to contact them

2026-09-09 • via Nuitee
T
Taysir • family_with_children • us
9
2026-09-08 • via Nuitee
A
Ammar • family_with_children • us
10
2026-09-08 • via Nuitee
M
Manal • family_with_children • us
10
2026-09-08 • via Nuitee