Holiday Inn Express & Suites - Winston - Salem SW - Clemmons by IHG

Hotels
•
Holiday Inn Express
9.2 (439 reviews)
6330 Jessie Lane , Clemmons , US
+1 336-766-9922

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms and immaculate lobby
Friendly, efficient and helpful staff (GM praised)
Excellent location close to restaurants and services
Breakfast: many options and well presented
Plenty of parking
Comfortable beds and spacious rooms
Convenient for walking to restaurants and activities
Relaxing patio area
Cons:
Advertised WiFi often did not work; TV/channel issues
Shower issues: pressure inconsistencies and mildew spots
Occasional musty rooms and AC problems
Front desk/billing problems (double charge, poor follow-up)
Missing linen for sofa bed; broken items in some rooms
Barn-style bathroom door reduced privacy
Old/rickety elevators
Coffee could be stronger

Categories

Cleanliness
9
Multiple guests described the hotel and rooms as very clean and the lobby as immaculate, though a few mentioned mildew spots in the shower and small broken items indicating occasional attention-to-detail issues.
Service
9
Staff were frequently called friendly, efficient and helpful (front desk and GM praised), but there are notable service failures for some guests (billing charged twice, difficulty reaching property, front desk training concerns).
Location
10
Repeatedly highlighted as a strong point: close to restaurants and services, within walking distance of dining and attractions, convenient for guests.
Room Quality
8.8
Rooms are generally described as clean, spacious and comfortable, but some reports of musty rooms, AC and shower problems, missing sofa-bed linen and a barn-style bathroom door that reduced privacy.
Amenities
8.6
Breakfast and parking received praise and were well provided, but key amenity failures were reported (advertised WiFi not working, TV/channel issues, old rickety elevators); coffee was also noted as weak by one guest.
Value for Money
9.2
Several guests felt the stay was worth the price and praised the overall offering; however isolated billing problems negatively affected perceived value for at least one reviewer.
Food and Beverage
9.6
Breakfast was described as very good/fantastic with many options and well presented; the only common F&B comment was that the coffee could be stronger.
Overall Experience
9.4
Overall impressions are positive with many guests saying they'd return, praising cleanliness, staff and breakfast, tempered by intermittent service/amenity issues (WiFi, billing, occasional room maintenance).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Modern Amenities and Comfortable Stay
Holiday Inn Express & Suites - Winston - Salem SW - Clemmons offers air-conditioned rooms with a range of amenities including a desk, coffee machine, and flat-screen TV. Guests can relax in the indoor pool or work out in the fitness centre.

Convenient Business Facilities
For business travelers, the hotel provides a business center with fax and photocopying services. Stay connected with free WiFi throughout the property and make use of the 24-hour front desk for any assistance needed.

Great Location and Nearby Attractions
Located just a short distance from popular venues like M C Benton Jr Convention Center and LJVM Coliseum, the hotel is the perfect choice for both leisure and business travelers. Book now for a memorable stay at Holiday Inn Express & Suites - Winston - Salem SW - Clemmons.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 439 reviews
Cleanliness: 9
Service: 9
Location: 10
Room Quality: 8.8
Amenities: 8.6
Value for Money: 9.2
Food and Beverage: 9.6
Overall Experience: 9.4
H
Helen • solo_traveller • us
9
2026-10-29 • via Nuitee
J
Joshua • couple • us
10
This hotel was very nice, the staff, location, and room very great. Would recommend this hotel
Pros:

The breakfast was good, the hotel staff was very nice. The room was very nice and super clean. Their was plenty of parking spaces.

Cons:

The shower pressure was a little too strong for me and my wife. But maybe that is because our shower pressure at home different.

2026-10-27 • via Nuitee
B
Breanna • family_with_children • us
6
2026-10-17 • via Nuitee
S
Sharon • couple • us
7
2026-09-20 • via Nuitee
G
Glenn • solo_traveller • us
10
2026-09-17 • via Nuitee
R
Richard • couple • us
10
2026-09-14 • via Nuitee
K
Kathryn • solo_traveller • us
10
2026-09-07 • via Nuitee
T
Troyce • couple • us
8
2026-08-30 • via Nuitee
M
Mary • family_with_children • us
4
Booked a double bed room but the hotel changed it to a king bed with sofa bed! No linen in the room for sofa bed!
Pros:

Convenient & close

Cons:

No dislikes

2026-08-24 • via Nuitee
G
gladys • couple • us
8
Enjoyed room except for internet connection
Pros:

Location

Cons:

Internet service was horrible

2026-08-18 • via Nuitee
C
Corlisa • solo_traveller • us
10
2026-08-10 • via Nuitee
A
Amanda • extended_group • us
10
My stay was awesome would love to come again
Pros:

Nice area places to go

Cons:

N/A

2026-08-10 • via Nuitee
B
Brian • couple • us
8
Great location
Pros:

Close to restaurants and services.

2026-08-10 • via Nuitee
V
Vera • solo_traveller • us
9
Pros:

the hotel is very clean and in a great location. The staff is friendly, efficient and helpful. I cannot remember all the names, but they are terrific. The General Manager Theresa Frye leads by example and gets things done. Thank you for your kind service.

Cons:

coffee could be stronger😃

2026-07-22 • via Nuitee
G
Gwendolyn • couple • us
10
Pleasant stay!
Pros:

Everything was lovely!

2026-07-15 • via Nuitee
R
RobertZ927 • Family
8
Good, not great.
Pros:

We stayed the night as we were passing through on our way to Charleston South Carolina. Upon arriving, the front desk staff were very kind and professional. However the room we were given on the fourth floor smelled very musty and the air conditioning wasn't working. I went downstairs and the lady at the desk was very kind and quick to shift our room which was in better condition with a working AC and no smell.

Overall observations.

The hotel lobby was immaculate. Very clean, professional and lots of seating. The staff were pleasant and helpful.

The elevators seem really old and rickety.

The beds were comfortable and the room well maintained and clean. However, there were a few really dark mildew spots in the shower that were very obvious (this is a very simple attention to detail for the cleaning staff), and the shower didn't put out much water as when you switched it on the majority of the water kept flowing out of the lower tub faucet.

Breakfast was fantastic. A ton of options, very well presented and the space very clean.

In all, it's a good hotel... I would stay again hopeful that the issues I ran into were not symptomatic of a team that isn't paying attention to details where it will only get worse.

2026-07-14 • via Tripadvisor
C
Curtis • solo_traveller • us
6
Cons:

There were small things in the room that were broken, not working right and of course losing my room reservation with no explanation

2026-06-22 • via Nuitee
D
Dana • couple • us
9
Nice
Pros:

Nice and clean

Cons:

Out my window was a shopping center

2026-06-18 • via Nuitee
M
Michelle • couple • us
10
2026-06-17 • via Nuitee
M
Michelle • couple • us
10
2026-06-17 • via Nuitee