Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Central location
Easy access to attractions
Friendly staff
Good breakfast
Cons:
Poor cleanliness in some rooms
Service issues with management
Room quality did not meet expectations

Categories

Cleanliness
5.1
Several reviews noted issues with room cleanliness, which affected overall satisfaction.
Service
7.6
Mixed reviews, with some highlighting helpfulness; however, there were reports of poor management.
Location
8.6
Multiple reviews praised the hotel's central location and proximity to attractions.
Room Quality
5.6
Some rooms were described in poor condition; one review mentioned receiving a lower grade room.
Amenities
6.6
Average amenities; specific mentions of poor internet and missing room features.
Value for Money
6.1
Concerns around room availability and quality versus booking expectations led to dissatisfaction.
Food and Beverage
7.1
Breakfast received positive feedback, but other meal options were deemed average.
Overall Experience
6.1
The experience was marred by multiple issues, particularly regarding room management and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:51

Property Description

Central Location and Stunning Views

The Fountains Hotel, located next to St George’s Mall, offers a prime spot in Cape Town’s central business district with breathtaking views of Table Mountain, Thibault Square, the harbour, or the city from its rooms.

Deluxe Amenities and Culinary Delights

Enjoy 24-hour room service, an outdoor pool, air-conditioned rooms with coffee-and-tea facilities, satellite TVs, and minibars. Indulge in a delicious breakfast selection featuring international and South African dishes at the buffet restaurant with an adjacent terrace offering local wines.

Convenience and Accessibility

Benefit from the hotel’s tourism center for maps and guides, and explore nearby attractions like St George’s Cathedral and the Cape Town International Convention Centre just a short walk away.

Book now to experience luxury and convenience at Fountains Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

Cleanliness: 5.1
Service: 7.6
Location: 8.6
Room Quality: 5.6
Amenities: 6.6
Value for Money: 6.1
Food and Beverage: 7.1
Overall Experience: 6.1
D
Dijana • solo_traveller • za
10
Short
Pros:

Everything is satisfactory

Cons:

Everything is satisfactory

2026-08-15 • via Nuitee
S
Sandra • extended_group • au
7
2026-08-14 • via Nuitee
M
Marcio • solo_traveller • br
10
2026-08-11 • via Nuitee
F
Fundeka • solo_traveller • za
10
Pros:

The rooms were exceptionally clean

Cons:

Nothing

2026-08-09 • via Nuitee
F
Frederik • solo_traveller • za
6
2026-08-02 • via Nuitee
E
Eloisa • couple • br
10
Hotel excelente, ótima localização, equipe receptiva e ótimo café.
Pros:

As pessoas eram muito gentis e sempre prontas para ajudar. O café da manhã era ótimo. A vista era muito bonita. Era perto de muitas coisas. Os motoristas de passeios vinham nos buscar.

2026-08-02 • via Nuitee
R
robin • extended_group • au
8
Clean compy stay with an amazing shower. Staff were very good
Pros:

The vicinity of the property

Cons:

It was a little older

2026-07-24 • via Nuitee
S
Sisanda • couple • za
5
2026-07-22 • via Nuitee
H
Henda • couple • ao
7
2026-07-22 • via Nuitee
B
Britta • couple • de
3
Zu teuer, kaum Komfort und nicht sauber genug.
Pros:

Die zentrale Lage in Kapstadt ist das einzigste womit dieses Hotel gut ist

Cons:

Kein TV Empfang. Das Zimmer zu klein und Bad nicht sauber! Es ist sehr laut. Das Frühstück war nicht gut... wenn man etwas später zum essen geht kaum noch etwas an Brötchen oder Belag da. Auf die Heißgetränke musste man länger warten. Das Personal wollte unsere Hop-on-Hop-Off-Bustickets stehlen. Wir konnten sie zum Glück zur Rede stellen und haben diese zurück bekommen!!!

2026-07-18 • via Nuitee
D
Dumisani • couple • za
10
2026-07-17 • via Nuitee
N
Ntomboxolo • solo_traveller • za
10
Excellent
Pros:

The service was excellent & your staff was friendly & was willing to assist even outside their scope as they went as assisting me to get uber on my app

Cons:

When I visited for the 1st time I saw a coacroach in my room

2026-07-15 • via Nuitee
A
Amy • solo_traveller • za
10
Comfortable & Cosy City Stay
Pros:

The view and convenience of being near everything and the artscape theatre where I performed. The bat was great to hang out in before we turned in for the night. Staff were very friendly and the hotel facilities included were wonderful.

Cons:

Nothing

2026-07-15 • via Nuitee
B
Belinda • solo_traveller • za
5
Strange for a hotel
Pros:

The room was not cold

Cons:

Shower pressure not good, noisy on the first day, does not feel like a hotel felt like apartments, food options for room service mediocre, the defuser at ground floor was too strong, nothing explained about how things work at check in, it just felt like a low cost accommodation so one shouldn’t expect anything. I wouldn’t book it again

2026-07-12 • via Nuitee
A
Aqeelah Hoosain • solo_traveller • za
10
2026-07-09 • via Nuitee
M
Mhlengi • family_with_children • za
2
2026-07-09 • via Nuitee
N
Nokulunga • couple • za
10
2026-07-07 • via Nuitee
J
Jakob-Moritz • solo_traveller • at
8
2026-07-07 • via Nuitee
M
Mohammed • solo_traveller • za
1
Awful
Pros:

It’s actually shocking how bad it is compared to the pics on booking.com
awful smell and terrible hygiene pictures shared with booking.com

Cons:

Already shared with booking.com

2026-07-01 • via Nuitee
Z
Zipho • solo_traveller • za
3
2026-06-28 • via Nuitee