Fountains Hotel Cape Town

Hotels
•
Revenue Resolutions
6.6 (2013 reviews)
1 St Georges Mall, Cape Town, Western Cape, 8000 , Cape Town , ZA
+27 21 443 1100

listing image 1
Show all photos

Facilities

Meeting rooms
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Outdoor furniture
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Central location
Easy access to attractions
Friendly staff
Good breakfast
Cons:
Poor cleanliness in some rooms
Service issues with management
Room quality did not meet expectations

Categories

Cleanliness
5.1
Several reviews noted issues with room cleanliness, which affected overall satisfaction.
Service
7.6
Mixed reviews, with some highlighting helpfulness; however, there were reports of poor management.
Location
8.6
Multiple reviews praised the hotel's central location and proximity to attractions.
Room Quality
5.6
Some rooms were described in poor condition; one review mentioned receiving a lower grade room.
Amenities
6.6
Average amenities; specific mentions of poor internet and missing room features.
Value for Money
6.1
Concerns around room availability and quality versus booking expectations led to dissatisfaction.
Food and Beverage
7.1
Breakfast received positive feedback, but other meal options were deemed average.
Overall Experience
6.1
The experience was marred by multiple issues, particularly regarding room management and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:51

Property Description

Prime Location and Convenience
Enjoy the close proximity to popular attractions such as Adderley Street and Long Street, making exploring the city a breeze. The beach shuttle and airport transportation services ensure a seamless travel experience.

Dining and Socializing
Indulge in delicious meals at the restaurant or grab a quick bite at the coffee shop. Unwind with a drink at the bar/lounge or mingle with fellow guests at the daily complimentary reception.

Business and Event Facilities
With a 24-hour business center, conference rooms, and meeting spaces, this hotel is ideal for business travelers. Additionally, services like dry cleaning and concierge services cater to all your needs.

To experience the perfect blend of comfort and convenience in Cape Town, book your stay at Fountains Hotel Cape Town now.

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Gap period enforced between guest stays - 48 hours

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 2013 reviews
Cleanliness: 5.1
Service: 7.6
Location: 8.6
Room Quality: 5.6
Amenities: 6.6
Value for Money: 6.1
Food and Beverage: 7.1
Overall Experience: 6.1
R
robin • extended_group • au
8
Clean compy stay with an amazing shower. Staff were very good
Pros:

The vicinity of the property

Cons:

It was a little older

2026-07-24 • via Nuitee
H
Henda • couple • ao
7
2026-07-22 • via Nuitee
S
Sisanda • couple • za
5
2026-07-22 • via Nuitee
B
Britta • couple • de
3
Zu teuer, kaum Komfort und nicht sauber genug.
Pros:

Die zentrale Lage in Kapstadt ist das einzigste womit dieses Hotel gut ist

Cons:

Kein TV Empfang. Das Zimmer zu klein und Bad nicht sauber! Es ist sehr laut. Das Frühstück war nicht gut... wenn man etwas später zum essen geht kaum noch etwas an Brötchen oder Belag da. Auf die Heißgetränke musste man länger warten. Das Personal wollte unsere Hop-on-Hop-Off-Bustickets stehlen. Wir konnten sie zum Glück zur Rede stellen und haben diese zurück bekommen!!!

2026-07-18 • via Nuitee
D
Dumisani • couple • za
10
2026-07-17 • via Nuitee
A
Amy • solo_traveller • za
10
Comfortable & Cosy City Stay
Pros:

The view and convenience of being near everything and the artscape theatre where I performed. The bat was great to hang out in before we turned in for the night. Staff were very friendly and the hotel facilities included were wonderful.

Cons:

Nothing

2026-07-15 • via Nuitee
N
Ntomboxolo • solo_traveller • za
10
Excellent
Pros:

The service was excellent & your staff was friendly & was willing to assist even outside their scope as they went as assisting me to get uber on my app

Cons:

When I visited for the 1st time I saw a coacroach in my room

2026-07-15 • via Nuitee
B
Belinda • solo_traveller • za
5
Strange for a hotel
Pros:

The room was not cold

Cons:

Shower pressure not good, noisy on the first day, does not feel like a hotel felt like apartments, food options for room service mediocre, the defuser at ground floor was too strong, nothing explained about how things work at check in, it just felt like a low cost accommodation so one shouldn’t expect anything. I wouldn’t book it again

2026-07-12 • via Nuitee
M
Mhlengi • family_with_children • za
2
2026-07-09 • via Nuitee
A
Aqeelah Hoosain • solo_traveller • za
10
2026-07-09 • via Nuitee
N
Nokulunga • couple • za
10
2026-07-07 • via Nuitee
J
Jakob-Moritz • solo_traveller • at
8
2026-07-07 • via Nuitee
M
Mohammed • solo_traveller • za
1
Awful
Pros:

It’s actually shocking how bad it is compared to the pics on booking.com
awful smell and terrible hygiene pictures shared with booking.com

Cons:

Already shared with booking.com

2026-07-01 • via Nuitee
Z
Zipho • solo_traveller • za
3
2026-06-28 • via Nuitee
W
Warda • solo_traveller • za
10
2026-06-26 • via Nuitee
R
Ronel • solo_traveller • za
7
Pros:

Overall it was Good

2026-06-26 • via Nuitee
M
Monty • solo_traveller • za
8
Pros:

Great stay

2026-06-20 • via Nuitee
C
Catherine • solo_traveller • za
10
Pros:

Very friendly staff. Great location, clean and rooms were very comfortable and I had a very pleasant stay

2026-06-19 • via Nuitee
L
LWANDILE • couple • za
9
2026-06-18 • via Nuitee
S
Steve • solo_traveller • za
6
Cons:

We encountered cockroaches.

2026-06-17 • via Nuitee