Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Central location
Easy access to attractions
Friendly staff
Good breakfast
Cons:
Poor cleanliness in some rooms
Service issues with management
Room quality did not meet expectations

Categories

Cleanliness
5.1
Several reviews noted issues with room cleanliness, which affected overall satisfaction.
Service
7.6
Mixed reviews, with some highlighting helpfulness; however, there were reports of poor management.
Location
8.6
Multiple reviews praised the hotel's central location and proximity to attractions.
Room Quality
5.6
Some rooms were described in poor condition; one review mentioned receiving a lower grade room.
Amenities
6.6
Average amenities; specific mentions of poor internet and missing room features.
Value for Money
6.1
Concerns around room availability and quality versus booking expectations led to dissatisfaction.
Food and Beverage
7.1
Breakfast received positive feedback, but other meal options were deemed average.
Overall Experience
6.1
The experience was marred by multiple issues, particularly regarding room management and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:51

Property Description

Central Location and Stunning Views

The Fountains Hotel, located next to St George’s Mall, offers a prime spot in Cape Town’s central business district with breathtaking views of Table Mountain, Thibault Square, the harbour, or the city from its rooms.

Deluxe Amenities and Culinary Delights

Enjoy 24-hour room service, an outdoor pool, air-conditioned rooms with coffee-and-tea facilities, satellite TVs, and minibars. Indulge in a delicious breakfast selection featuring international and South African dishes at the buffet restaurant with an adjacent terrace offering local wines.

Convenience and Accessibility

Benefit from the hotel’s tourism center for maps and guides, and explore nearby attractions like St George’s Cathedral and the Cape Town International Convention Centre just a short walk away.

Book now to experience luxury and convenience at Fountains Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

Cleanliness: 5.1
Service: 7.6
Location: 8.6
Room Quality: 5.6
Amenities: 6.6
Value for Money: 6.1
Food and Beverage: 7.1
Overall Experience: 6.1
A
Anastasiia • solo_traveller • ru
8
Pros:

Good value for money, clean rooms and helpful staff

Cons:

Located in a busy area, impossible to find a parking

2026-09-18 • via Nuitee
J
Jaco • family_with_children • za
5
2026-09-17 • via Nuitee
L
Lorraine • solo_traveller • au
10
Pros:

All the staff were so friendly, thoughtful and made us feel welcome

Cons:

Not one thing

2026-09-11 • via Nuitee
C
Christine • couple • au
6
Very comfortable but only 3 star
Pros:

24 hr reception
Very comfortable bed

Cons:

Food at buffet was often cold and below par

2026-09-10 • via Nuitee
A
ALVA INTERNATIONAL SRL • extended_group • ro
10
2026-09-09 • via Nuitee
D
Daniela • couple • pa
10
2026-09-09 • via Nuitee
N
Nuhaa • couple • za
10
2026-09-08 • via Nuitee
C
Cally M • solo_traveller • za
7
Central Location
Pros:

The manageress was exceptionally helpful and upgraded our room.

The location is very central making acess to the CTICC, Christiaan Barnard hospital and Victoria and Alfred Waterfront very easy. Also the Uber services in town to pick up and drop off are no problem.

The linen was crisp and clean and the bed was comfortable. Very suitable for our one night stay.

Cons:

Outside of the building could do with a clean up

2026-09-07 • via Nuitee
A
Abilio • couple • pt
8
2026-09-05 • via Nuitee
J
juandi • solo_traveller • za
9
2026-09-04 • via Nuitee
M
Maseko • family_with_children • za
4
For the price we paid, we really expected more. We expected what we saw online
Pros:

I loved the location of the property. Nice and central

Cons:

- the parking for guests is uncomfortable and very hats to find.
- there were cockroaches in our room
- the receptionist upon arrival was not welcoming and not helpful. There could be better customer service
- the restaurant hostess, waiters and waitresses were very professional and welcoming
- the lady who was making eggs all week wasn’t at all friendly and was irritable
- there isn’t enough ventilation in the bathroom and rooms

2026-09-03 • via Nuitee
T
Tshimanga • solo_traveller • za
5
2026-09-03 • via Nuitee
C
Chikuhwa • solo_traveller • zw
9
2026-09-03 • via Nuitee
V
Vivalda • family_with_children • ao
7
A estadia foi óptima.
Pros:

A higiene do hotel e dos quartos.

Cons:

O cheiro de tempero no corredor do hotel.

2026-09-03 • via Nuitee
Z
Zelda • solo_traveller • za
9
Was wonderful, and exceeded expectations
Pros:

Service and staff care was exceptional.

2026-09-01 • via Nuitee
Z
Zintle • couple • za
7
2026-09-01 • via Nuitee
M
Marisa vd Merwe • family_with_children • za
7
Pros:

We stayed in a 3-bedroom unit and it was spacious! We loved our balcony!

Cons:

The unit desperately needs some maintenance and housekeeping oversight! Shower in 2nd bathroom did not work, fridge is not making cold. Towels are in shocking condition and there were not enough pots & pans and dishes in the unit.

2026-08-31 • via Nuitee
A
Abou • couple • za
10
2026-08-30 • via Nuitee
D
Davey • couple • za
1
Moderate
Pros:

Everything besides funny extra costs

Cons:

They charged me extra R85 per day for packing which wasn’t included in the description at all. They also denied us to borrow cutlery and we were celebrating a birthday we asked for a knife, fork and a plate they said we must order food first.

2026-08-30 • via Nuitee
M
Megan • couple • au
10
2026-08-27 • via Nuitee