Fountains Hotel Cape Town

Hotels
Revenue Resolutions
6.6 (2013 reviews)
1 St Georges Mall, Cape Town, Western Cape, 8000 , Cape Town , ZA

Facilities

Meeting rooms
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Outdoor furniture
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Central location
Easy access to attractions
Friendly staff
Good breakfast
Cons:
Poor cleanliness in some rooms
Service issues with management
Room quality did not meet expectations

Categories

Cleanliness
5.1
Several reviews noted issues with room cleanliness, which affected overall satisfaction.
Service
7.6
Mixed reviews, with some highlighting helpfulness; however, there were reports of poor management.
Location
8.6
Multiple reviews praised the hotel's central location and proximity to attractions.
Room Quality
5.6
Some rooms were described in poor condition; one review mentioned receiving a lower grade room.
Amenities
6.6
Average amenities; specific mentions of poor internet and missing room features.
Value for Money
6.1
Concerns around room availability and quality versus booking expectations led to dissatisfaction.
Food and Beverage
7.1
Breakfast received positive feedback, but other meal options were deemed average.
Overall Experience
6.1
The experience was marred by multiple issues, particularly regarding room management and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:51

Property Description

Prime Location and Convenience
Enjoy the close proximity to popular attractions such as Adderley Street and Long Street, making exploring the city a breeze. The beach shuttle and airport transportation services ensure a seamless travel experience.

Dining and Socializing
Indulge in delicious meals at the restaurant or grab a quick bite at the coffee shop. Unwind with a drink at the bar/lounge or mingle with fellow guests at the daily complimentary reception.

Business and Event Facilities
With a 24-hour business center, conference rooms, and meeting spaces, this hotel is ideal for business travelers. Additionally, services like dry cleaning and concierge services cater to all your needs.

To experience the perfect blend of comfort and convenience in Cape Town, book your stay at Fountains Hotel Cape Town now.

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Gap period enforced between guest stays - 48 hours

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 2013 reviews
Cleanliness: 5.1
Service: 7.6
Location: 8.6
Room Quality: 5.6
Amenities: 6.6
Value for Money: 6.1
Food and Beverage: 7.1
Overall Experience: 6.1
M
Mcube couple za
10
My stay was fantastic I really enjoyed my visit I can’t wait to be there again 🙌🏻
Pros:

It was great beautiful place 🙏

Cons:

None

2026-05-30 via Nuitee
H
H.K. couple za
4
Will not go back !!
Pros:

Very central location

Cons:

Room was smelly and suffocating.
While in the room, one can clearly feel and hear lift going up and down, it is a bit disturbing.
Passage going down to parking is so narrow that you almost scratch the sides of car.
Location of hotel is central, but you can see vagrants going around all the time near property.

2026-05-30 via Nuitee
N
Nezi couple za
4
No Signal till timeout
Pros:

I love the fact that it is central its easily accessible and you can go to landmarks easily,camps bay waterfront,sea point easily, the area is good.

Cons:

The hotel had terrible signal the whole 2days i was there ,the Wifi not stable at all kept on getting missed calls, I was in the 6th floor but struggling with network,the staff had an excuse about their technical team working on the issuethe whole 2days couldn't watch TV or connect to Netflix which is common to any establishment these days,I mean its pure basics
Also towels needs to be changed those are old ,they lost their comfort, they've seen better days ,please donate them to charity they are not in the standard of a 4 star hotel at all.

2026-05-29 via Nuitee
S
Sallvon couple za
10
excellent
Pros:

everything

Cons:

cultural menu

2026-05-29 via Nuitee
L
Lezaan couple za
2
Bad. Won't be seeing us again.
Pros:

Restaurant staff was friendly

Cons:

Room was far below par for a 4 star establishment. 2 windows with a flaking picture of Table Mountain stuck to it to obsure the dark, smelly and dirty alley outside. Wash basin dirty and cracked. No plugs by the bed. No a/c. No safe and NO HOT WATER!!

2026-05-28 via Nuitee
Y
YUMI solo_traveller jp
8
2026-05-27 via Nuitee
F
Fekeni solo_traveller za
10
Pros:

The room made feel like I was still at my home everything was around me.

Cons:

Nothing

2026-05-26 via Nuitee
I
Immanuel solo_traveller za
6
Pros:

The place was clean and comfortable

Cons:

The drain pipes that runs in the wall were making sound the whole night. Couldn't get a good night's rest. Complained about it to the staff also

2026-05-26 via Nuitee
K
Kaz solo_traveller za
8
2026-05-25 via Nuitee
Y
Yanelisa couple za
2
2026-05-21 via Nuitee
L
Lukhanyo solo_traveller za
10
2026-05-21 via Nuitee
T
Tipzozoo solo_traveller za
8
Pros:

The location is oerfect

Cons:

Parking. The Bayside are too small, even their entrance. They also have limited parking, so u struggle even though u paid for parking

2026-05-19 via Nuitee
W
Welmarie solo_traveller za
3
Never ever again.
Pros:

The restaurant personal were professional.

Cons:

To enter the parking area, you are required to move backwards and forwards to accommodate other vehicles in an extremely limited space. I if a hotel makes it a huge effort to park and check in, it is an indication of a low score on hospitality and appreciation for the customer.

The parking places are too small for a SUV. I had to park over the lines, just like the other SUVs.
The windows are terrible when closed and even worse opened. That was not stated at the time of booking.
I never had to stay in room that could have been described as a storeroom.

The toilet seat was too small for the toilet.
The food options were limited and the spareribs were possibly the worst ribs I ever had.

2026-05-19 via Nuitee
A
Ahmed solo_traveller za
1
2026-05-18 via Nuitee
P
Pierre couple za
8
Marvelous
Pros:

Excelent overnight stay

Cons:

not much to dislike

2026-05-18 via Nuitee
E
Everton-John solo_traveller za
9
2026-05-18 via Nuitee
R
Richard solo_traveller za
3
Poor customer service
Pros:

Easy access to town and public transportation.

Cons:

When we arrived firstly they could not find out booking. We had to wait about 30 to 45min for them to find out booking. We got to our room there was only 2 coffee saches. And the TV was not working I called the reception to tell them the TV was not working no one pitched so we had to use our laptop with their WIFi to watch something and their internet was slow loosing connection the whole time.

We had the 2 coffee sachets they gave in the room and when I called for more coffee no one can to deliver I even called the next more 3 times if they could bring some coffee no one came.

It was not pleasant stay their service is really bad after they were taken over by neighbour good group.
Their service become very poor and lake the effort for their guests.

2026-05-18 via Nuitee
J
JanHH78 solo_traveller de
6
2026-05-16 via Nuitee
S
Siphiwokuhle couple za
1
Yesa
Pros:

Yes

Cons:

Yeas

2026-05-15 via Nuitee
C
Christoph solo_traveller ch
5
2026-05-15 via Nuitee