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Facilities
Property facilities
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WiFi available
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Free WiFi
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Air conditioning
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Heating
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Family rooms
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Non-smoking throughout
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Lockers
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Contactless check-in/check-out
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Invoice provided
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Property cleaned by professional cleaning companies
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CCTV in common areas
Review Highlights
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Property Description
Historic Building with Modern Amenities
Le Petit Palü-Ópera, centrally located in Madrid, offers free WiFi in a historic building. The accommodation includes air-conditioned units with a range of amenities like a flat-screen TV and a private bathroom. Some units even boast terraces or balconies with stunning views.
Family-Friendly Accommodation
With family rooms available, Le Petit Palü-Ópera ensures a comfortable stay for guests of all ages. The safety deposit box and proximity to dining options make it ideal for families looking to explore Madrid.
Convenient Location for Exploring
Situated near popular attractions and metro stations, this guest house is perfect for travelers interested in sightseeing. Enjoy easy access to Gran Via, Plaza de España, and Thyssen-Bornemisza Museum during your stay.
Book now for an unforgettable experience at Le Petit Palü-Ópera in Madrid!
Making a reservation implies acceptance of our terms and conditions.
The personal data provided will be stored on a secure server, accessible only by authorized staff.
The client must respect the maximum number of guests allowed in the reservation. The room rate is the same for 1 or 2 guests. If more guests stay without authorization, a penalty of EUR 100 per night per additional guest will be imposed.
Rooms will be delivered clean. Guests are expected to leave them reasonably tidy and free of food remnants.
Furniture and decorations must remain in their original place. Charges may apply if this condition is not met.
We reserve the right to change the assigned room to a similar or better one at no additional cost.
Cancellation conditions vary depending on the type of reservation. Please consult the details in the booking confirmation.
Check-in time is between 15:00 and 00:00.
No disruptive noise is allowed. Breaching this rule may result in the termination of the rental agreement without compensation.
Any bank fees related to international transfers will be borne by the client.
Check-out must be done before 11:00. Delays may result in additional charges.
Each room has a safe. We are not responsible for valuables not stored in it.
The property has surveillance cameras in common areas. By staying, guests accept these measures as a condition of their stay.
Smoking in any unit will incur an additional charge of EUR 100.
Pets are not allowed on the premises. Violation of this rule will incur an additional charge of EUR 150 per day.
The accommodation is equipped with noise meters to ensure a peaceful environment. Guests are expected to maintain moderate noise levels, especially between 22:00 and 08:00. Violating this rule may result in warnings or, in case of repeated offenses, expulsion from the property.
Guests must delete their network credentials from their devices before leaving. The accommodation is not responsible if guests fail to do so.
Stays of 5 days or more may request a cleaning service at no extra charge.
Guests are expected to behave respectfully. Inappropriate behavior may result in immediate expulsion.
Common areas are available for all guests. Please keep these areas clean and respect the furniture and equipment provided.
Only registered guests are allowed to stay on the premises. Failure to comply with this rule may result in the expulsion of the responsible guest, without the right to a refund.
The maximum price per room is EUR 500 per night.
Please note that if your arrival day coincides with the day you made your reservation, we cannot guarantee that the room will be ready for your check-in before 5:30 pm.
Please note that guests are required to climb steps to access the property and the elevator.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
La ubicación
Muy encerrada y poca facilidad
Location
Arrival instructions were confusing and only sent last minute despite being lengthy and complicated. Room was nothing like the pictures online. You have to climb a flight of stairs before being able to access a lift - not ideal with luggage. Check in was unnecessarily stressful and communication with AI through Whatsapp was ineffective and made resolving issues difficult. Do not recommend, and will not be returning. Thankful it was only one night.
La ubicacion cercana a la opera y a la gran via ,llegar fue facil con la ubicacion e indicaciones recibidas,ascensor a pisos intermedios fue muy acertada., instalaciones entrada buenas y habitaciones muy limpias y de acuerdo a lo ofrecido.
NOTHING
I stayed at this hotel from **10–12 July**, and it was one of the worst hotel experiences I've ever had.
The moment I walked into the room, I realised the air conditioning wasn't working. I first spoke to the cleaners, who tried to fix it but eventually told me that **WhatsApp was the hotel's primary method of communication with guests**, so I contacted the management there immediately. For the next two days, I was met with nothing but empty promises. I was repeatedly told the issue would be fixed, yet absolutely nothing changed.
During my stay, Madrid was experiencing temperatures of around **38°C**. Inside the room, the temperature fluctuated between **25–28°C**, making it feel like a sauna. My partner and I could barely sleep because the room was unbearably hot. This completely ruined our stay.
By midday on the second day, after countless WhatsApp messages and repeated assurances that someone was "working on it," the air conditioning was still not functioning. We reached the point where we simply couldn't tolerate the heat any longer, so we had no choice but to book another hotel: **Canopy by Hilton Madrid Castellana**. I even sent the hotel my booking confirmation via WhatsApp as proof that we were being forced to leave because of the conditions. They acknowledged it but still did nothing to resolve the situation or offer any meaningful assistance.
I requested a full refund, but the hotel refused. Since I had booked through Booking.com, I escalated the matter to them expecting they would investigate properly. Instead, they **never even asked to see the evidence I had**, including the complete WhatsApp conversation documenting the hotel's repeated promises and failure to fix the air conditioning.
Posizione e pulizia
Habitación muy pequeña
La ubicación es muy buena. En la recepción nos dejaron guardar las valijas. Muy amables todas las chicas.
No tenía placard. Tampoco edredon o frazada. Si bien es verano el aire acondicionado y con mi hija enferma hubiese sido necesario.
La ubicación
Lamentablemente, esta fue la peor experiencia que hemos tenido en un alojamiento.
Reservamos esta habitación a través de Booking porque en la descripción se indicaba claramente que contaba con aire acondicionado. Viajábamos en pleno verano con nuestro hijo de 7 años y, al llegar, descubrimos que el aire acondicionado no funcionaba. Ese día la temperatura exterior era de 37 °C, por lo que la habitación era prácticamente inhabitable.
Lo más grave no fue únicamente el daño del aire acondicionado, sino la ausencia total de atención al cliente. El alojamiento no cuenta con recepción ni personal disponible. Toda la comunicación se realiza a través de un asistente de inteligencia artificial que fue completamente incapaz de resolver el problema.
Pasamos más de dos horas intentando obtener ayuda mientras mi esposo, mi hijo y yo soportábamos el calor dentro de la habitación. Mi hijo no podía descansar y nosotros tampoco.
Contactamos a Booking para solicitar apoyo. Ellos llamaron al alojamiento y posteriormente nos informaron que les habían dicho que el aire acondicionado había sido revisado y que funcionaba correctamente. Esa información era completamente falsa. Nadie se presentó en la habitación, nadie inspeccionó el equipo y el problema nunca fue solucionado.
Finalmente respondió una persona por el chat, pero únicamente para decirnos que no había otra habitación disponible. Solicitamos un reembolso para poder trasladarnos a otro lugar donde nuestro hijo pudiera dormir en condiciones adecuadas, pero ignoraron nuestra petición y dejaron de responder.
Ante la falta de cualquier solución, tuvimos que salir a comprar ventiladores por nuestra cuenta, asumiendo un gasto adicional que nunca debimos pagar.
Los problemas de la habitación no terminaron ahí. La persiana opaca, que debía bloquear la entrada de luz, no cerraba correctamente. Aunque también reportamos este inconveniente, nunca hubo nadie que lo revisara ni lo solucionara.
Ubicaciones y limpieza
Poco espacio de habitación
Ubicación
Precio
La zona muy céntrica y a dos pasos del metro opera, la habitación súper limpia y la cama y almohada me parecieron bastante cómodas.
Quizá el tema de los escalones que hay que subir para llegar al ascensor y luego subir del ascensor al hostal
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