Hotel Kavia Plus Cancun

Hotels
8.2 (2165 reviews)
Av. Yaxchilan, Mza 15, Lote 13, SM 22, Cancun, QROO, 77500 , Cancun , MX
52-998 604 0382

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Rooftop terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Cons:
Noise issues
Amenities could improve
Inaccurate room photos

Categories

Cleanliness
7.89
Multiple reviews praised the cleanliness, but some mentioned issues like a moldy smell and poor ventilation.
Service
8.66
Staff received positive feedback for being friendly and attentive.
Location
8.8
Many comments highlighted the excellent location near transport and attractions.
Room Quality
7.55
Some rooms had issues such as size constraints and lack of windows, impacting the comfort.
Amenities
8.18
While there are some complaints regarding amenities, positive notes about the cleanliness and pool were mentioned.
Value for Money
8.24
General sentiment indicated value for the price in the context of cleanliness and location.
Food and Beverage
7.99
The breakfast received mixed reviews, with some positive mentions but notable complaints as well.
Overall Experience
8.26
Overall experiences varied, but many enjoyed the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:31

Property Description

Recreational Amenities:
Enjoy the outdoor pool and fitness center at Hotel Kavia Plus Cancun.

Dining:
Savor a satisfying meal at the hotel's restaurant.

Featured Amenities:
Benefit from complimentary wireless internet, 24-hour front desk, and tour/ticket assistance.

To book your stay at Hotel Kavia Plus Cancun and explore Downtown Cancun, book now!

Important information:

  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Food & Beverage

    No alcohol served onsite

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 2165 reviews
Cleanliness: 7.89
Service: 8.66
Location: 8.8
Room Quality: 7.55
Amenities: 8.18
Value for Money: 8.24
Food and Beverage: 7.99
Overall Experience: 8.26
R
Ruth • couple • pa
9
Lo recomiendo fui en mayo 2026 ubicacion excelente tienes el parque las palapas atraa un oxxo enfrente esta a 15 minutos
Pros:

Todo” limpieza , personal , y ubicacion

Cons:

La ducha no tiraba agua bien

2026-05-28 • via Nuitee
R
Rosa M • family_with_children • us
8
muy amables el personal y todo cerca
Pros:

Muy bien todo era nuevo y las camas muy bien y grandes descansamos muy bien

Cons:

El drenaje olía mal pero pienso en todo Cancún está así

2026-05-28 • via Nuitee
F
Francisco Javier • solo_traveller • mx
8
Pros:

El hotel está nien

Cons:

Hace mucho ruido en las habitaciones no se puede descansar la política dice que no se puede tomar y había fiesta en unas de las habitaciones no hay vigilancia

2026-05-25 • via Nuitee
C
Claudia • solo_traveller • mx
10
Pros:

Todo muy limpio y el personal muy amable

2026-05-22 • via Nuitee
A
Aurelia • couple • fr
9
2026-05-22 • via Nuitee
N
Noortje • couple • nl
3
2026-05-21 • via Nuitee
S
Sherazade • couple • fr
7
2026-05-20 • via Nuitee
C
CINTHIA • solo_traveller • mx
8
Restricciones de la estancia
Pros:

La ubicacion

Cons:

Cuando llegue el recepcionista me dijo que estaba prohibido ingresar alimentos y bebidas al hotel eso no me agrado ,,le hace falta mantenimiento al rooftop, las almohadas estaban duras y me bloquearon mi tarjeta media hora antes de la hora del check out ya no pude ingresar a la suite tuve que ir activarla

2026-05-20 • via Nuitee
R
Raniero • couple • ch
7
2026-05-19 • via Nuitee
M
Miranda • couple • cr
10
2026-05-16 • via Nuitee
E
Elyne • couple • fr
8
Super séjour à l’hôtel Kavia Plus
Pros:

Très bon rapport qualité prix. Hôtel située proche de la gare ADO .

2026-05-11 • via Nuitee
M
Maria Guadalupe • solo_traveller • mx
9
Pros:

La habitación estuvo muy cómoda y limpia

2026-05-10 • via Nuitee
A
Alejandro • family_with_children • mx
9
2026-05-08 • via Nuitee
A
alexander • couple • pa
7
2026-05-07 • via Nuitee
R
Reynaldo • family_with_children • mx
10
2026-05-07 • via Nuitee
R
Rosa M • extended_group • us
9
2026-05-06 • via Nuitee
D
duran gonzalez • solo_traveller • mx
1
2026-05-04 • via Nuitee
L
Laura • couple • gb
7
Good for the price
Pros:

Decent - pool was quite nice, location good for bus station; fridge in room was good ! And they provided water, toiletries and towels

Cons:

Shower was pretty rubbish

2026-05-04 • via Nuitee
F
Francisco Javier • solo_traveller • mx
10
Pros:

El servicio

Cons:

Excelente servicio

2026-05-04 • via Nuitee
A
Alberto • family_with_children • us
5
Pros:

Good price

Cons:

Rooms small

2026-05-03 • via Nuitee