Tokyu Stay Shinjuku Eastside

Hotels
8.7 (4911 reviews)
Shinjuku-ku Kabukicho 2-3-24 , Tokyo , JP
+81 3-3205-0109

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Cons:
Cleanliness issues
Food quality concerns
Noise from street

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues such as hair and mildew smell, affecting overall sentiment.
Service
9.28
Many reviews praised the friendly and helpful staff, enhancing the overall experience.
Location
9.52
The location received high accolades for being close to attractions and transport.
Room Quality
8.57
Rooms generally well-received but some noted issues like a small blanket.
Amenities
8.8
Amenities such as washer/dryer and good facilities highlighted positively.
Value for Money
8.66
Value was considered good by most, though some felt the cost was slightly high for certain aspects.
Food and Beverage
7.81
Negative comments about food quality impacted this rating.
Overall Experience
8.88
Overall, guests expressed satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:26

Property Description

City Views and Convenience
Experience the bustling city of Tokyo from the comfort of your room at Tokyu Stay Shinjuku Eastside. Located just 500 meters from the Samurai Museum, enjoy stunning views of the city skyline. With easy access to the city centre and nearby attractions like Inari Kio Shrine, your stay here will be both convenient and memorable.

Modern Amenities
Each unit at this 3-star hotel is thoughtfully equipped with modern amenities to enhance your stay. From a fridge and microwave to a flat-screen TV and air conditioning, we ensure your comfort is our top priority. Relax in your room with a hot shower, provided slippers, and enjoy the convenience of a kettle and desk.

Nearby Attractions
Immerse yourself in the local culture with popular points of interest just a stone's throw away. Visit Koizumi Yakumo Memorial Park, Okubo Baptist Church, and Korea Museum for a taste of Tokyo's rich history and vibrant community. Book your stay at Tokyu Stay Shinjuku Eastside now and make the most of your Tokyo adventure!

Important information:

Please note that no housekeeping is offered for stays less than 6 nights. The property will change towels and rubbish bin.
In addition to that, housekeeping is offered once a week only for stays more than 7 nights.

For guests staying 6 nights or less, simplified cleaning will be provided upon request. If you would like this, please apply "request cleaning" card in front of your room door. (Simplified cleaning includes collecting Face towels, bath towels, bath mats, nightwear, and trash) For guests staying 7 nights or more, room cleaning will be provided (collect towels. nightwear and trash, bed-making, clean inside the room, restock the room amenities). (You can also ask for the additional room cleaning with the additional fees. Please ask the front desk for further details.)
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 4911 reviews
Cleanliness: 8.11
Service: 9.28
Location: 9.52
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 7.81
Overall Experience: 8.88
R
Rebecca • couple • gb
10
Pros:

Perfect hub for exploring Tokyo! We stayed in one of the rooms with the kitchenette and it was so spacious for Tokyo!

2026-09-19 • via Nuitee
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- • family_with_children • us
1
Pros:

Avoid this hotel, especially if you are traveling with a child. The rooms are extremely small, yet the hotel allows bookings for families and charges an additional rate for a child without providing a crib, child-friendly facilities, or even sufficient space in the room for one. Putting two adults and a child in a room with only a double bed is unreasonable.

What is particularly unacceptable is that they disclose important limitations only **after** you make a non-refundable booking. They emailed afterward to say that they could not provide a crib and could not clean the room daily. During our eight-night stay, housekeeping cleaned the room only once. Had this information been provided before booking, I would have chosen another hotel immediately.

The coffee service is also bizarre. The coffee machine is switched off at midnight and does not reopen until 7:00 a.m. This makes no sense for an airport/traveler-oriented hotel, where guests may arrive late, leave early, work overnight, or simply need coffee before an early departure.

The staff were rude and unhelpful, which made an already disappointing stay worse.

There are better options nearby, including BPSK next door and other neighboring hotels. Do not book here if you need adequate space, reliable housekeeping, a crib for a child, basic hospitality, or transparent information before paying for a non-refundable reservation. Especially for travelers from the U.S. or Canada, this may feel like a major drop in expected hotel standards.

Cons:

Avoid this hotel, especially if you are traveling with a child. The rooms are extremely small, yet the hotel allows bookings for families and charges an additional rate for a child without providing a crib, child-friendly facilities, or even sufficient space in the room for one. Putting two adults and a child in a room with only a double bed is unreasonable.

What is particularly unacceptable is that they disclose important limitations only **after** you make a non-refundable booking. They emailed afterward to say that they could not provide a crib and could not clean the room daily. During our eight-night stay, housekeeping cleaned the room only once. Had this information been provided before booking, I would have chosen another hotel immediately.

The coffee service is also bizarre. The coffee machine is switched off at midnight and does not reopen until 7:00 a.m. This makes no sense for an airport/traveler-oriented hotel, where guests may arrive late, leave early, work overnight, or simply need coffee before an early departure.

The staff were rude and unhelpful, which made an already disappointing stay worse.

There are better options nearby, including BPSK next door and other neighboring hotels. Do not book here if you need adequate space, reliable housekeeping, a crib for a child, basic hospitality, or transparent information before paying for a non-refundable reservation. Especially for travelers from the U.S. or Canada, this may feel like a major drop in expected hotel standards.

2026-09-19 • via Nuitee
A
Alina • couple • il
6
2026-09-18 • via Nuitee
M
Maxim • couple • il
10
2026-09-18 • via Nuitee
C
Claire • couple • gb
9
Pros:

Everything you need in a clean compact space

2026-09-18 • via Nuitee
B
Barry • couple • ie
10
From the booking process, check in, servicing of the room it was a smooth process. The hotel is spotless and every perso
Pros:

The hotel was very clean, central and the washing machine in the room made our stay even more convenient!

2026-09-17 • via Nuitee
V
Veronica • couple • it
8
Ottimo posto, ci tornerei ma non aggiungerei la colazione
Pros:

Struttura nuova, posizionata bene, bella e moderna, colazione mista ma un po scarsa, camera con scrivania bella e spaziosa per gli standard giapponesi, peccato che non puliscano la camera giornalmente ma puoi chiedere solo un cambio di biancheria da bagno e svuota cestino.

Cons:

Il sistema d’aerazione, appena esci dalla camera c’è odore di cibo della cucina dalla mattina alla sera.

2026-09-15 • via Nuitee
E
Evelyn • couple • us
9
2026-09-15 • via Nuitee
Z
Zoran • couple • us
10
2026-09-15 • via Nuitee
L
Lior • solo_traveller • il
8
Pros:

Big and wide, super clean and smell good

Cons:

Location is far from the mess, for me it was too far from the action but for others it might be good.

Also breakfast needs to improve, maybe omelets a bit of cheese and salads, somthing more like the western

2026-09-14 • via Nuitee
W
Walker • couple • us
8
Pros:

Breakfast was good and a great walkable location

Cons:

small rooms but understandable for country and location

2026-09-14 • via Nuitee
D
Danielle • family_with_children • au
10
Pros:

The room was lovely. Clean and well appointed. The staff were helpful and fast. Breakfast was delicious, Location was perfect.

2026-09-14 • via Nuitee
J
Jason • couple • au
9
The hustle and bustle without the hustle and bustle!
Pros:

Perfect spot close enough to Shinjuku but far enough away to be out of the Neon strip. Perfect subway station close by and a wonderful hotel.

Cons:

Very minor but AC remote I had to get it translated:)

2026-09-13 • via Nuitee
J
Jason • couple • au
9
2026-09-13 • via Nuitee
M
Martyn Kelly • solo_traveller • gb
10
2026-09-12 • via Nuitee
J
Jayden • couple • au
9
Very convenient, comfortable and wish we stayed longer :)
Pros:

Everything! Location & facilities & staff were amazing!

Cons:

Nothing :)

2026-09-12 • via Nuitee
M
minori • couple • jp
9
2026-09-12 • via Nuitee
O
Ofir • solo_traveller • at
9
Pros:

Nice and comfortable. Clean
Great service
Location is close to the action in Shinjuku but far enough so it’s not noisy

Cons:

No daily cleaning service

2026-09-11 • via Nuitee
T
Tristen • solo_traveller • us
9
2026-09-08 • via Nuitee
B
BETTY • couple • tw
10
Pros:

房間裡空間舒適度很棒，行李能夠打開，內用備品都是用Refa的🤍

2026-09-08 • via Nuitee