Smile Hotel Shin-osaka

Hotels
8.8 (1723 reviews)
Yodogawa-ku, Nishinakajima 6-1-11 , Osaka , JP

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Excellent location near Shin-Osaka station
Very friendly and helpful staff (early check-in, luggage storage)
Clean rooms and comfortable beds
Great value for money / affordable
Convenient surroundings (restaurants, convenience stores)
Quiet neighborhood
Cons:
Rooms are compact/smaller than expected
Amenities lacking or limited (no bottled water, missing makeup remover)
Towel odor reported by at least one guest
Weak hairdryer and limited bathroom outlets
Some reports of dust in smaller rooms

Categories

Cleanliness
8.5
Generally praised as clean in multiple reviews; some issues noted (towel odor once, occasional dust), but overall housekeeping considered good.
Service
9.6
Staff repeatedly described as very friendly and helpful (allowed early check-in, luggage storage after check-out, patient and polite), contributing strongly to positive stays.
Location
9.8
Consistently highlighted as excellent — very close to Shin-Osaka station with nearby restaurants and convenience stores; unbeatable for train access.
Room Quality
8.1
Rooms are clean and beds comfortable, but frequently described as compact or smaller than expected; some comments about limited space and occasional dust.
Amenities
7.6
Mixed to negative: basic amenities provided (pyjamas, toothbrushes) but guests noted missing items (makeup remover, bottled water), limited variety, weak hairdryer and lack of some outlets.
Value for Money
9.2
Many guests explicitly mentioned excellent value and low price for the quality and location, calling the hotel a bargain.
Food and Beverage
8.6
Breakfast/buffet received positive mentions (several reviews said breakfast was great), though some wished for more variety in amenities and offerings.
Overall Experience
9
Overall very positive: quiet neighborhood, convenient location, friendly staff and clean rooms led many guests to recommend or want to reuse the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 21:37

Property Description

Convenient Location: Located in the Yodogawa Ward district of Osaka, Smile Hotel Shin-osaka is surrounded by popular points of interest like Yamaguchi Honcho Park and Shin-Osaka Marunouchi Building Annex.

Comfortable Accommodation: The guest rooms are designed for comfort with amenities such as air conditioning, flat-screen TV, and free toiletries. The hotel also offers free WiFi and private parking for convenience.

Accessible Attractions: With attractions like Arde! Shin-Osaka and Shin Osaka Station nearby, exploring the city is easy for guests. Don't miss out on the vibrant surroundings during your stay at Smile Hotel Shin-osaka. Book now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1723 reviews
Cleanliness: 8.5
Service: 9.6
Location: 9.8
Room Quality: 8.1
Amenities: 7.6
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 9
S
Sandra • couple • lt
10
2026-09-19 • via Nuitee
A
Adrian • solo_traveller • es
10
Pros:

Hotel muy recomendable. El personal es muy agradable y habla tanto inglés como japonés, te ayudarán en lo que necesites. El hotel esta al lado (unos 10min andando) de las estaciones de Shin-Osaka y de la de Nishinakajima-Minamigata, pudiendo conectarte en metro, tren o shinkansen con casi cualquier punto al que quieras ir. Dispones de varios conbini a unos 5 u 8 minutos para las compras urgentes que necesites. Las habitaciones son de un tamaño estandar para japón pero lo suficientemente espaciosas para alojarse con un par de maletas grandes, disponen de un pequeño ropero. Existen maquinas de bebidas en el hall y en las plantas junto con un microondas por si necesitas calentar algo. Tambien disponen de servicio de lavanderia dentro del hotel. Justo al lado y compartiendo el hall hay una cafeteria donde hacer tiempo o desayunar. Las camas son cómodas y puedes dejar el aire encendido para que al volver la habitación este a la temperatura deseada

Cons:

El servicio de limpieza de habitaciones es cada 4 dias por lo que si estas menos tiempo nunca limpiaran la habitacion si lo necesitas, aunque puedes solicitar cambio de toallas y retirada de basura si las colocas en la puerta por la mañana

2026-09-19 • via Nuitee
A
Anna • solo_traveller • us
10
Clean & comfortable place near shin-Osaka
Pros:

Close to Shin-Osaka. (15 minute walk)
Clean rooms. Great prices. Nice desk space. Limited floor space for luggage but that’s fine because of the cheap price.

2026-09-19 • via Nuitee
Y
Yukiyoshi • couple • jp
8
Pros:

モダンな雰囲気！

Cons:

浴室の照明がお洒落すぎて実用的でなかった

2026-09-17 • via Nuitee
武村 • solo_traveller • jp
9
2026-09-16 • via Nuitee
R
Radek • solo_traveller • pl
10
Pros:

Very kind and helpful staff.

2026-09-15 • via Nuitee
S
Shinji • solo_traveller • jp
7
2026-09-14 • via Nuitee
A
AKITO • solo_traveller • jp
7
2026-09-13 • via Nuitee
Y
YEONJI • couple • jp
7
2026-09-13 • via Nuitee
N
NOHDA • solo_traveller • jp
8
安く泊まれて良かったです。
Pros:

施設内が清潔でチェックイン時のスタッフの方の笑顔が素晴らしかったです。

Cons:

駅から少し歩きます。雨の日だったので、キャリーケースを押しながらだと遠く感じました。

2026-09-13 • via Nuitee
J
Justine Hav. • solo_traveller • fr
9
2026-09-09 • via Nuitee
K
Katarzyna • family_with_children • pl
6
Blisko do stacji Shin-Osaka (Shinkansen), pokoje z szerszym korytarzem, sprawne windy, śniadanie skończyło się na porcji
Pros:

Cisza i przyjazny perspnel.

Cons:

W pokojach nie było czysto, śniadania wyjątkowo niedobre.

2026-09-08 • via Nuitee
T
Tomoki • extended_group • jp
8
2026-09-08 • via Nuitee
T
Tetsunori • solo_traveller • jp
8
2026-09-06 • via Nuitee
T
TOMOKO • solo_traveller • jp
10
2026-09-06 • via Nuitee
T
Tsuyoshi • solo_traveller • jp
6
2026-08-31 • via Nuitee
N
NOZOMI • couple • jp
7
快適はビジネスホテル！
Pros:

館内、お部屋ともにとても綺麗で清潔だった！ツインルームが割と広々しててとてもよかった！基本的なアメニティは完備されているし、ベットの枕元に電源とライト、簡単な物置スペースがあるのも有り難かった！！フロントの皆様も丁寧な接客でした。

Cons:

ドライヤーのヘッドが壊れていてはまらなかったこと。あとドライヤーを使ってると持ち手の部分がすごく熱くなってやけどしそうになるくらいだった。

2026-08-30 • via Nuitee
F
Frédéric • family_with_children • fr
8
2026-08-29 • via Nuitee
中島 • solo_traveller • jp
9
Pros:

部屋が清潔だった

Cons:

アメニティが少なかった

2026-08-28 • via Nuitee
C
Claudia • solo_traveller • br
7
Falta de atenção ao hospede
Pros:

O hotel é bom, limpo e bem localizado

Cons:

A âgua do chuveiro nao esquentava, estava fria e o funcionário do hotel negou que a água estava fria

2026-08-27 • via Nuitee