Hotel Santa Lucía

Hotels
•
Kavia Hotels
8 (1699 reviews)
Calle 55 No. 508 entre 60 y 62 Colonia Centro , Mérida , mx

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Tour desk
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.5
Some reviews mentioned issues such as cleanliness concerns within rooms.
Service
8.5
Generally positive feedback about the staff and their helpfulness.
Location
9
Multiple reviews praised the excellent location for exploring the area.
Room Quality
7
Issues mentioned with room conditions and limitations in amenities.
Amenities
8
Amenities received mixed sentiment; while some were appreciated, others had significant drawbacks.
Value for Money
8
General agreement that the hotel offers reasonable value for the price.
Food and Beverage
8
Not explicitly mentioned in reviews; assigned target overall rating.
Overall Experience
8
General sentiment indicates a satisfactory experience despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:00

Property Description

Conveniently Located and Comfortable Accommodation
Hotel Santa Lucía in Mérida provides air-conditioned rooms, an outdoor pool, free WiFi, and a garden. Enjoy the convenience of a tour desk, luggage storage, and a sun terrace.

Modern Amenities and Friendly Service
Each room is equipped with a TV, cable channels, a private bathroom, and complimentary toiletries. The bilingual staff is available 24/7 at the reception to assist you in English and Spanish.

Near Major Attractions
Situated just 700 meters from Merida Cathedral, this non-smoking property is close to Main Square, Merida Bus Station, and La Mejorada Park. Book your stay at Hotel Santa Lucía for a memorable experience in Mérida.

Important information:

''When booking 3 rooms or more and 3 days or more different policies and additional supplements may apply''

Parking with limited space. Hours from 8:00 a.m. to 9:00 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 1699 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
J
Judith • couple • mx
10
2026-06-01 • via Nuitee
F
Francisco Baltazar • solo_traveller • mx
10
2026-06-01 • via Nuitee
L
Luna • solo_traveller • fr
9
2026-05-31 • via Nuitee
I
Iris • solo_traveller • ca
10
A nice comfortable hotel in the center of Mérida.
Pros:

I have no complaints, my room was quiet and clean, the A/C and everything worked, the inside of the hotel is pleasant with a pool, some palm trees and one can sit outside. The rooms have windows to the outside.

Cons:

For me, all was fine.

2026-05-31 • via Nuitee
C
Couzinet • couple • fr
8
Rapport qualité prix peut mieux faire
Pros:

Sa situation géographique

Cons:

Accueil désinvolte un sourire serait bien venu et ne pas se fier aux photos des chambres lors du choix ( il y a longtemps que le photographe est passé )
Les petits déjeuners ne se prennent pas sur place
C’est un autre hôtel qui gère

2026-05-30 • via Nuitee
M
Matthias • couple • de
6
Ruhige und zentrale Unterkunft in Merida
Pros:

Die ruhige und zentrale Lage am Parque de Santa Lucia, der Pool und das geräumige Zimmer.

Cons:

Es gibt einen Wasserspender für heißes und kaltes Wasser im Erdgeschoss, aber keine Gläser oder Tassen auf dem Zimmer. Es gibt keinen Kühlschrank. Frühstück wird nicht angeboten.
Für den Zugang zu den Parkplätzen muss man sich immer mit dem Portier vom Hotel aus zwei Straßen weiter gehen und öffnen lassen.

2026-05-29 • via Nuitee
A
Andres • solo_traveller • mx
5
Pros:

La ubicacion

Cons:

Para descansar veo un rato tv, nunca se vieron.loscanales de Sky el.personal solo hizo caso omiso, nos tocó apagón y seria bueno que contarán con u a planta de luz al fin es Hotel, para usar alberca cuando estamos en tercer puso es un.poco difícil bajar y subir mojado ya que no cuenta con regadera en el área de alberca, una de las amas tenia la pata chueca y se doblaba

2026-05-28 • via Nuitee
V
Valentina • solo_traveller • it
8
Hotel coloniale in pieno centro
Pros:

Hotel in pieno centro, a 5minuti a piedi dalla piazza principale. Tutto intorno ci sono negozietti, ristoranti e tanti servizi.
L'hotel è pulito anche se una ristrutturazione sarebbe l'ideale, soprattutto nei bagni (doccia e gabinetto molto vecchi).
Piscina comune aperta fino alle h21, ideale per le giornate di afa!
In generale ci siamo trovati bene, la posizione era comoda per tutto, e rapporto qualità prezzo era buono.
In generale tornerei in questo hotel!

Cons:

Forniscono solo UN asciugamano a persona, sarebbe stato meglio averne almeno 2.
Asciugacapelli non presente in tutte le stanze, se serve bisogna chiederlo in reception lasciando un documento.
L'acqua del gabinetto non ha molta pressione quindi spesso è necessario tirarla più volte (aspettando molti minuti prima che si ricarichi)

2026-05-28 • via Nuitee
L
Liliana Estela • solo_traveller • mx
8
Buena experiencia con sus detalles
Pros:

El tamaño de la habitación

Cons:

El aire acondicionado no enfría bien y el agua caliente por la mañana no funciona.

2026-05-25 • via Nuitee
P
Paul • solo_traveller • mx
5
Pros:

La ubicación

Cons:

La televisión y el internet no funcionan, la regadera no tiene presión y el agua solo sale hirviendo

2026-05-25 • via Nuitee
S
Semin • solo_traveller • tr
8
Pros:

The room was clean and the ac was working great.

Cons:

There was no elevator for upstairs.

2026-05-25 • via Nuitee
R
Romane • family_with_children • fr
10
Un super accueil à Mérida
Pros:

Le logement est assez bien placé, les chambres sont spacieuses et il y a une piscine dans un décor tout rose pour un prix raisonnable.
Néanmoins, le vrai plus est le personnel, notamment à la réception, qui nous a remarquablement conseillé des activités dans la zone avec une énorme gentillesse et de l'efficacité.

2026-05-22 • via Nuitee
V
Valdivieso • family_with_children • mx
6
Si vas en coche particular NO te conviene este hotel
Pros:

El costo es bueno

Cons:

Que el estacionamiento esta limitado de 8am a 8pm si tus actividades terminan 9 pm ya no tienes estacionamiento gratuito debes pagar y el convenio termina a las 11pm si llegas más tarde debes buscar por tu cuenta donde poner tu coche y como es justo en el corredor gastronómico pues no hay opciones solo otro estacionamiento privado que cuesta $200 la noche

2026-05-21 • via Nuitee
K
Karl • solo_traveller • us
7
Shitty data from phone ..... Lie -Fi
Pros:

Good area nice enough
They say WiFi but it's lieFi SHITTY INTERNET

Cons:

Having to wait until 3pm check in to get room that's all maid up and ready
SHITTY DATA
Cod water turns unusable hot with burning water coming out of all taps

2026-05-18 • via Nuitee
M
Monserrat Guadalupe • solo_traveller • mx
10
Pros:

Buen servicio y comodidad

2026-05-18 • via Nuitee
M
Michelle • solo_traveller • mx
7
Pros:

La ubicación es muy buena tambien tiene un buen estacionamiento

Cons:

Me toco en el tercer piso con maletas y era difícil subir todo y bajar

2026-05-18 • via Nuitee
G
Grajales • solo_traveller • mx
10
2026-05-18 • via Nuitee
M
María Elizabeth • solo_traveller • mx
8
Des encanto
Pros:

Me gusta q esta en pleno centro muy accesible todo

Cons:

Siempre he llegado este hotel.pero esta vez el curto q me asignaron estaba sucio con polvo y olía a humedad fue el ultimo hasta el fondo

2026-05-16 • via Nuitee
M
Manon • couple • fr
9
2026-05-15 • via Nuitee
M
Miras • solo_traveller • mx
5
2026-05-15 • via Nuitee