Hotel Santa Lucía

Hotels
•
Kavia Hotels
8 (1710 reviews)
Calle 55 No. 508 entre 60 y 62 Colonia Centro , Mérida , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Garden
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.5
Some reviews mentioned issues such as cleanliness concerns within rooms.
Service
8.5
Generally positive feedback about the staff and their helpfulness.
Location
9
Multiple reviews praised the excellent location for exploring the area.
Room Quality
7
Issues mentioned with room conditions and limitations in amenities.
Amenities
8
Amenities received mixed sentiment; while some were appreciated, others had significant drawbacks.
Value for Money
8
General agreement that the hotel offers reasonable value for the price.
Food and Beverage
8
Not explicitly mentioned in reviews; assigned target overall rating.
Overall Experience
8
General sentiment indicates a satisfactory experience despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:00

Property Description

Conveniently Located and Comfortable Accommodation
Hotel Santa Lucía in Mérida provides air-conditioned rooms, an outdoor pool, free WiFi, and a garden. Enjoy the convenience of a tour desk, luggage storage, and a sun terrace.

Modern Amenities and Friendly Service
Each room is equipped with a TV, cable channels, a private bathroom, and complimentary toiletries. The bilingual staff is available 24/7 at the reception to assist you in English and Spanish.

Near Major Attractions
Situated just 700 meters from Merida Cathedral, this non-smoking property is close to Main Square, Merida Bus Station, and La Mejorada Park. Book your stay at Hotel Santa Lucía for a memorable experience in Mérida.

Important information:

''When booking 3 rooms or more and 3 days or more different policies and additional supplements may apply''

Parking with limited space. Hours from 8:00 a.m. to 9:00 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 1710 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
M
Michael • extended_group • es
8
2026-07-02 • via Nuitee
J
JOSE DEL CARMEN • solo_traveller • mx
10
Pros:

Ubicación

Cons:

Camas algo incómodo

2026-07-02 • via Nuitee
P
Pascal • solo_traveller • be
9
Pros:

Chouette hôtel à 2 pas du centre historique de Mérida

2026-06-28 • via Nuitee
E
Echeverría • couple • mx
7
Pros:

La ubicación es maravillosa, las habitaciones son limpias, el hotel es muy bonito, en relación al precio y a la ubicación está muy bien.

Cons:

No había donde estacionarse y la regadera no salía bien el agua. Las camas estaban un poco duras y al moverte sonaba la bolsa o protector que tenia.

2026-06-24 • via Nuitee
R
Rodriguez Diaz • solo_traveller • mx
9
Pros:

Esta bien ubicado

Cons:

Pendiente

2026-06-21 • via Nuitee
V
Victor Gael • couple • mx
9
2026-06-21 • via Nuitee
A
Anahí • couple • mx
5
Mala limpieza
Pros:

Solo la ubicación.

Cons:

La limpieza, encontramos cabellos y barba en el lavabo y en una de las camas, además de una cucaracha muerta. Ojalá puedan mejorar en ese aspecto.

2026-06-20 • via Nuitee
J
Joaquín • solo_traveller • mx
10
2026-06-19 • via Nuitee
V
Valdez • solo_traveller • mx
8
2026-06-17 • via Nuitee
F
Fabiola • solo_traveller • mx
8
2026-06-16 • via Nuitee
T
taz • solo_traveller • mx
10
2026-06-14 • via Nuitee
F
Flores • solo_traveller • mx
10
Pros:

La alberca que estaba muy agradable

2026-06-12 • via Nuitee
S
Samuel • solo_traveller • mx
9
2026-06-09 • via Nuitee
A
Ana María • solo_traveller • mx
8
Pros:

Estuvo muy bien por el precio, la limpieza super bien y todo cómodo en general

Cons:

Tal vez necesita un poco de modernización, aunque igual se entiende por el precio, el baño olía un poco feo continuamente pero era soportable. Se nos rompió la llave del lavamanos y no la cambiaron a pesar de que avisamos, aunque menos mal quedaba la del otro lado.

2026-06-08 • via Nuitee
F
Francisco Baltazar • solo_traveller • mx
10
2026-06-01 • via Nuitee
J
Judith • couple • mx
10
2026-06-01 • via Nuitee
L
Luna • solo_traveller • fr
9
2026-05-31 • via Nuitee
I
Iris • solo_traveller • ca
10
A nice comfortable hotel in the center of Mérida.
Pros:

I have no complaints, my room was quiet and clean, the A/C and everything worked, the inside of the hotel is pleasant with a pool, some palm trees and one can sit outside. The rooms have windows to the outside.

Cons:

For me, all was fine.

2026-05-31 • via Nuitee
C
Couzinet • couple • fr
8
Rapport qualité prix peut mieux faire
Pros:

Sa situation géographique

Cons:

Accueil désinvolte un sourire serait bien venu et ne pas se fier aux photos des chambres lors du choix ( il y a longtemps que le photographe est passé )
Les petits déjeuners ne se prennent pas sur place
C’est un autre hôtel qui gère

2026-05-30 • via Nuitee
M
Matthias • couple • de
6
Ruhige und zentrale Unterkunft in Merida
Pros:

Die ruhige und zentrale Lage am Parque de Santa Lucia, der Pool und das geräumige Zimmer.

Cons:

Es gibt einen Wasserspender für heißes und kaltes Wasser im Erdgeschoss, aber keine Gläser oder Tassen auf dem Zimmer. Es gibt keinen Kühlschrank. Frühstück wird nicht angeboten.
Für den Zugang zu den Parkplätzen muss man sich immer mit dem Portier vom Hotel aus zwei Straßen weiter gehen und öffnen lassen.

2026-05-29 • via Nuitee