Hotel Santa Lucía

Hotels
•
Kavia Hotels
8 (1715 reviews)
Calle 55 No. 508 entre 60 y 62 Colonia Centro , Mérida , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Garden
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.5
Some reviews mentioned issues such as cleanliness concerns within rooms.
Service
8.5
Generally positive feedback about the staff and their helpfulness.
Location
9
Multiple reviews praised the excellent location for exploring the area.
Room Quality
7
Issues mentioned with room conditions and limitations in amenities.
Amenities
8
Amenities received mixed sentiment; while some were appreciated, others had significant drawbacks.
Value for Money
8
General agreement that the hotel offers reasonable value for the price.
Food and Beverage
8
Not explicitly mentioned in reviews; assigned target overall rating.
Overall Experience
8
General sentiment indicates a satisfactory experience despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:00

Property Description

Conveniently Located and Comfortable Accommodation
Hotel Santa Lucía in Mérida provides air-conditioned rooms, an outdoor pool, free WiFi, and a garden. Enjoy the convenience of a tour desk, luggage storage, and a sun terrace.

Modern Amenities and Friendly Service
Each room is equipped with a TV, cable channels, a private bathroom, and complimentary toiletries. The bilingual staff is available 24/7 at the reception to assist you in English and Spanish.

Near Major Attractions
Situated just 700 meters from Merida Cathedral, this non-smoking property is close to Main Square, Merida Bus Station, and La Mejorada Park. Book your stay at Hotel Santa Lucía for a memorable experience in Mérida.

Important information:

''When booking 3 rooms or more and 3 days or more different policies and additional supplements may apply''

Parking with limited space. Hours from 8:00 a.m. to 9:00 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 1715 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
I
Iveth Guadalupe • solo_traveller • mx
8
2026-07-24 • via Nuitee
F
Francisco Javier • solo_traveller • mx
9
Pros:

Esta centrico

2026-07-23 • via Nuitee
M
Miroslav • solo_traveller • sk
10
2026-07-23 • via Nuitee
C
Ciuccariello • solo_traveller • it
8
2026-07-22 • via Nuitee
S
Stephany • solo_traveller • mx
10
Pros:

Las instalaciones limpias y la ubicación perfecta

Cons:

El horario de la piscina terminaba a las 9pm, ma.habia gustado que terminara un poco mas tarde

2026-07-20 • via Nuitee
E
Eoin • family_with_children • ie
5
Pros:

Location, the inside pool

Cons:

Fan in the room seem to hang poorly, made me worried to fall down and made noise
Toilet was occasionally not flushing in spite of telling the staff about the issue
Mosquito net was not fitted properly in bathroom

2026-07-20 • via Nuitee
D
Del Piero • family_with_children • mx
6
Regular
Pros:

La ubicación

Cons:

Llegue una hora antes y el recepcionista ni me atendió me dijo hacemos check in hasta las tres y ni siquiera me ofreció guardar mis mochilas hasta esa hora y la habitación que me asignaron estaba al lado de la recepcion había mucho ruido por la noche y mucha luz no se podía descansar

2026-07-20 • via Nuitee
J
Jessica Edrei • solo_traveller • mx
10
Pros:

Es un lugar tranquilo y se puede descansar sin problemas y con tranquilidad.

2026-07-16 • via Nuitee
G
Gloria • solo_traveller • es
9
Pros:

Personal muy servicial. El conjunto es cuco

Cons:

Un poquito desgastado

2026-07-10 • via Nuitee
H
HERNANDEZ CONTRERAS • solo_traveller • mx
9
2026-07-07 • via Nuitee
J
JOSE DEL CARMEN • solo_traveller • mx
10
Pros:

Ubicación

Cons:

Camas algo incómodo

2026-07-02 • via Nuitee
M
Michael • extended_group • es
8
2026-07-02 • via Nuitee
P
Pascal • solo_traveller • be
9
Pros:

Chouette hôtel à 2 pas du centre historique de Mérida

2026-06-28 • via Nuitee
E
Echeverría • couple • mx
7
Pros:

La ubicación es maravillosa, las habitaciones son limpias, el hotel es muy bonito, en relación al precio y a la ubicación está muy bien.

Cons:

No había donde estacionarse y la regadera no salía bien el agua. Las camas estaban un poco duras y al moverte sonaba la bolsa o protector que tenia.

2026-06-24 • via Nuitee
R
Rodriguez Diaz • solo_traveller • mx
9
Pros:

Esta bien ubicado

Cons:

Pendiente

2026-06-21 • via Nuitee
V
Victor Gael • couple • mx
9
2026-06-21 • via Nuitee
A
Anahí • couple • mx
5
Mala limpieza
Pros:

Solo la ubicación.

Cons:

La limpieza, encontramos cabellos y barba en el lavabo y en una de las camas, además de una cucaracha muerta. Ojalá puedan mejorar en ese aspecto.

2026-06-20 • via Nuitee
J
Joaquín • solo_traveller • mx
10
2026-06-19 • via Nuitee
V
Valdez • solo_traveller • mx
8
2026-06-17 • via Nuitee
F
Fabiola • solo_traveller • mx
8
2026-06-16 • via Nuitee