TownePlace Suites by Marriott New York Manhattan/Chelsea

Hotels
•
TownePlace Suites by Marriott
8.3 (9668 reviews)
140 West 28th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Non-smoking throughout
Staff adhere to local safety protocols
First aid kit available
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Small room size
Breakfast issues
Elevator wait times

Categories

Cleanliness
8.19
Generally clean with minor issues raised in reviews.
Service
8.86
Staff was friendly and helpful, making positive impressions despite some service outages during breakfast.
Location
9.2
Excellent location with easy access to subways and nearby attractions.
Room Quality
7.65
Rooms were noted as small, which impacted overall perception.
Amenities
8.48
Good amenities like free coffee and extended breakfast hours but limited selection at times.
Value for Money
7.84
Perceived as slightly expensive for the room size and amenities offered.
Food and Beverage
7.69
Breakfast experience described as chaotic with limited options.
Overall Experience
8.46
Overall stay was enjoyable with multiple positives noted despite certain drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:37

Property Description

Prime Location in the Heart of New York City
Located just steps away from iconic landmarks like Madison Square Garden and the Flatiron Building, TownePlace Suites by Marriott New York Manhattan/Chelsea offers 4-star luxury in the bustling city of New York.

Modern Amenities for Comfort and Convenience
Enjoy air-conditioned rooms equipped with top-notch facilities including a coffee machine, fridge, and flat-screen TV. Stay connected with free WiFi throughout the property and make use of the fitness centre to stay active during your stay.

Proximity to Major Attractions
With Bryant Park, The High Line, and New York Public Library just a short distance away, this hotel is the perfect choice for travelers looking to explore the best of New York City.

Book your stay at TownePlace Suites by Marriott New York Manhattan/Chelsea for an unforgettable experience in the Big Apple!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.3
Based on 9668 reviews
Cleanliness: 8.19
Service: 8.86
Location: 9.2
Room Quality: 7.65
Amenities: 8.48
Value for Money: 7.84
Food and Beverage: 7.69
Overall Experience: 8.46
A
Alvarez • couple • us
10
Amazing
Pros:

EVERYTHING

Cons:

N/A

2026-05-30 • via Nuitee
Y
Yair • family_with_children • il
10
Great Breakfast
Pros:

Close to the Times Square

2026-05-30 • via Nuitee
Z
Zhou • solo_traveller • au
8
2026-05-30 • via Nuitee
V
Van Elst • family_with_children • nl
9
Een zeer fijne uitvalsbasis om bruisend Manhattan te verkennen!
Pros:

Ontbijt was oké. Locatie prima, dichtbij de ondergrondse. De kamers top, geen geluidsoverlast dus goed kunnen slapen! En schoon.

Cons:

Heel af en toe duurde het lang om een lift te krijgen.

2026-05-30 • via Nuitee
P
Peter • couple • de
7
Das Hotelpreis ist nur wegen der erstklassigen Lage akzeptabel.
Pros:

Super Lage.

Cons:

Das Frühstück ist qualitativ unbefriedigend. Das Studio mit Kingsizebett ist so beengt, dass man kaum einen normalgroßen Koffer öffnen kann. Für den Tresor muss man unter den Tisch kriechen. Die Fahrstühle sind morgens sehr überlastet und erfordern langes Warten. Angesichts des Preises habe ich von einer Marriott Hotelkette auch an einem hochpreisigen Standort wie NYC etwas mehr erwartet.

2026-05-30 • via Nuitee
M
Martin • solo_traveller • at
4
2026-05-29 • via Nuitee
M
Mina • couple • us
8
For New York a very expensive place to stay this place is a good option for a basic accommodation
Pros:

great location and quiet during the night in a loud environment

Cons:

Breakfast was pretty bad especially the coffee some of the worst I've ever had elevators from 9 am to 11 am.

2026-05-29 • via Nuitee
B
Bryan • family_with_children • us
7
Pros:

The greatest location in Midtown Manhattan, accessible to everywhere and a lot of stores all over, super nice and comfortable place to stay!

Cons:

The elevator was defective! It just went up fast without scanning our hotel card and besides they will not clean your room without your request and we're run out of towels both in the bathroom and small kitchen! worst, I met a Spanish cleaner who can't speak in English although she was friendly. It's a very honest review based on my experience. Very expensive hotel

2026-05-29 • via Nuitee
L
Lorena • couple • es
7
2026-05-28 • via Nuitee
J
Janine • couple • de
9
2026-05-28 • via Nuitee
M
MªJosé • solo_traveller • es
9
Pros:

Limpieza de la habitación impecable, excelente.
Una ubicación idónea
Desayuno muy completo

Cons:

Me hubiera gustado en el desayuno, algo más de dulce casero.
Y respectoa la habitación, algo más de iluminación.

2026-05-28 • via Nuitee
A
Ahmed • couple • it
9
A homely room catered by a friendly and considerate staff.
Pros:

Check-in was very friendly. The room was immaculate and room service everyday left it as fresh as the first day. The kitchenette was useful, and always kept spotless after room service.

Cons:

Elevators were somewhat slow and often felt like they weren't enough.

2026-05-28 • via Nuitee
S
SUSANA • couple • es
10
Súper buena experiencia
Pros:

Ubicación en calle 28th al lado metro línea roja 1
Desayuno buenísimo
Para mi todo fue perfecto 👌🏾

Cons:

Nada

2026-05-28 • via Nuitee
S
Silvia • couple • it
10
Una certezza per NYC
Pros:

E’ la terza volta che ci torno e ci tornerò. Mi piace tutto: la posizione, la pulizia, la gentilezza del personale

Cons:

Nulla

2026-05-28 • via Nuitee
J
Javier • solo_traveller • es
9
2026-05-28 • via Nuitee
E
Elizabeth • couple • nl
8
2026-05-27 • via Nuitee
R
Riccardo • couple • it
8
2026-05-27 • via Nuitee
I
Iuliia • couple • by
10
Pros:

Расположение супер. До Times Square 10 мин пешком. Рядом несколько метро. Корейский квартал недалеко, где можно очень вкусно поесть, да и в принципе в Нью Йорке можно вкусно поесть на любой карман. Отель супер чистый, все необходимое есть и даже больше. Матрас и подушки божественны, спала сладко. Размеры комнаты очень небольшие, но чтобы отдохнуть, помыться и перекусить - этого достаточно. В апартах есть оборудованная мини кухня и там даже были миниатюры соли и перца, это так мило. Персонал супер милый, нас заселили даже на час раньше. Завтрак был хороший, было все необходимое и на разный вкус, были и яйца (разного вида), сосиски, хлопья, гранолы и йогурт, были бейглы, фрукты и салат и тд. Кофе был хороший. Спасибо большое за такое гостеприимство и сервис. Мы вернемся к вам еще раз обязательно и всем рекомендуем. Цена/качество - все супер.

Cons:

Нет такого

2026-05-27 • via Nuitee
J
Jean-Baptiste • solo_traveller • fr
9
Pros:

Emplacement. Qualité

2026-05-26 • via Nuitee
M
Maik • solo_traveller • de
8
Naja
Pros:

Die Lage des Hotels und das hilfsbereite Personal.

Cons:

Das Frühstück ist nicht das Geld wert, die Küche könnte besser ausgestattet sein.

2026-05-26 • via Nuitee