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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Garage
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Central Location in Auckland
Mercure Auckland Queen Street is conveniently situated in the heart of Auckland, offering easy access to popular attractions such as Auckland Town Hall and Aotea Square.
Modern Amenities and Services
Experience comfort and convenience with our air-conditioned rooms, fitness centre, free WiFi, and on-site restaurant. Enjoy the luxury of room service, a 24-hour front desk, and private parking during your stay.
Business and Leisure Facilities
Whether you're here for work or leisure, we've got you covered. Benefit from our ironing service, safety deposit boxes, and business facilities including fax and photocopying. Unwind in rooms equipped with flat-screen TVs, private bathrooms, and balconies in select rooms.
Book your stay at Mercure Auckland Queen Street for a memorable experience in Auckland!
Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is needed) and costs NZD 35 per day.
Location
Guest Reviews
Location
Car parking facilities horrendous
Staff very friendly and helpful.
Good room. Fabulous bathroom.
The staff are very nice and try very hard to assist
This is not a 4 Star or Accor standard hotel
Roller door at entry to car park came down and hit car
Parking situation is dire. Can’t stop out front of hotel
Staff have to run and manually open garage access
Room has broken wine glass and no drinking glasses to replace was crazy.
Robot didn’t work had could not deliver replacement glasses had to go to reception twice
No ability to call reception
No guide book in room for help
Didn’t replace used extras in room - hot chocolate over 3 days.
Cushions on back to front on couch clearly housekeeping is slack
Noise from rooms above - moving furniture and music
Breakfast is a shammozzle
No specific place to enter and give room details no acknowledgment
Food levels very low. ‘So as not to waste’
Eggs were grey ran out of bacon 3 days running 10-15 min to replace only 1 person on floor who managed everything.
No orange juice
Day 3 breakfast worst ever. We were there 25 mins and there was never eggs. Staff did not check at any stage. Only 2 juice options apple and blackcurrant
Clearly not enough staff in restaurant
It appears staff are under instruction to put out as little a food as possible to avoid any waste to the detriment of the 20 or so customers who were unable to have the complete breakfast that was paid for.
Dinner in restaurant is hit and miss. Robot is waste of time
Hard to get attention staff.
The staff were amazing and made our anniversary feel truly special from the moment we arrived. Our room had a beautiful view of the Skytower and was very comfortable overall. The beds and pillows were incredibly comfortable. The location was also perfect, with everything we needed close by and easy to access.
No major complaints, just a few small details that may matter more to some guests than others. The on-site parking was convenient, although the space is quite tight and can be difficult to manoeuvre in when full. The rooms are not fully soundproof, so we could often hear doors shutting in the hallway, and noisy neighbours may become frustrating. The bathroom itself was great, although the door would not stay open and kept closing automatically. We also could not find the switch for the extractor fan, although that may have been user error on our part.
Good location for where I needed to go. Clean and tidy.
I was up graded to a super king room, however it didn’t feel roomy, was a tight squeeze to get around room and place bags.
The style/ decor
No drop off zone, I had to be dropped off on City Road when getting an Uber back.
I liked the fact there was parking.Sumeet was very helpful with parking and retrieving our car.
Buffet breakfast was delicious.
Room clean and comfortable
Perfect
Great little room, that's all we needed.
Great view of sky tower from balcony.
Great art on the wall makes it feel comfortable and welcoming.
Bed was comfortable.
Toilet was a bit close to the wall but that's just a minor issue, was still absolutely fine.
Breakfast was buffet, just standard, good selection and service.
We stayed here as my husband likes good old kiwi food so lonestar being in the building was great for us, we had tea then got our icecream delivered to our room and hour later 😊
Reception people were lovely.
We will stay again 😊
The gentleman on reception was great, we arrived at a very busy time & he remained calm and happy to assist
Located in a very busy area, parking isn’t obvious
Location is very good.
Nothing. As Excepted.
Breakfast was perfect. Did like the option of hot and cold.
Room was spacious, especially with the free upgrade.
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