Mercure Auckland Queen Street

Hotels
•
Mercure
8.3 (4856 reviews)
500 Queen Street , Auckland , NZ
+64 9 281 6363

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Chaotic breakfast service

Categories

Cleanliness
7.59
Some reviews indicated issues with cleanliness, such as dirty carpets and dust in areas.
Service
9.06
Staff were frequently noted as excellent and friendly.
Location
9.1
Many reviews praised the location as excellent for accessibility and proximity to attractions.
Room Quality
8.05
Rooms described as modern and comfortable, though some mentioned issues with the air conditioning.
Amenities
7.88
Mixed reviews due to issues with air conditioning in common areas and gym facilities.
Value for Money
8.54
General sentiment indicates good value for the price paid.
Food and Beverage
7.59
Breakfast service received criticism for being chaotic, but overall sentiment was average.
Overall Experience
8.56
Overall, guests expressed satisfaction with their stay despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Central Location in Auckland
Mercure Auckland Queen Street is conveniently situated in the heart of Auckland, offering easy access to popular attractions such as Auckland Town Hall and Aotea Square.

Modern Amenities and Services
Experience comfort and convenience with our air-conditioned rooms, fitness centre, free WiFi, and on-site restaurant. Enjoy the luxury of room service, a 24-hour front desk, and private parking during your stay.

Business and Leisure Facilities
Whether you're here for work or leisure, we've got you covered. Benefit from our ironing service, safety deposit boxes, and business facilities including fax and photocopying. Unwind in rooms equipped with flat-screen TVs, private bathrooms, and balconies in select rooms.

Book your stay at Mercure Auckland Queen Street for a memorable experience in Auckland!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.3
Based on 4856 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.88
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.56
J
Jo • family_with_children • nz
8
2026-10-14 • via Nuitee
C
Claudia • family_with_children • nz
8
2026-10-14 • via Nuitee
J
Jeff • extended_group • ae
7
2026-10-13 • via Nuitee
J
Jiayuan • solo_traveller • nz
9
2026-10-13 • via Nuitee
M
Matthew • solo_traveller • de
9
Pros:

Great staff, nice room, good price and location

Cons:

Gym not available. Not a biggie.
Could use a bit more light in hallways and rooms.

2026-10-12 • via Nuitee
M
maher • family_with_children • nz
7
Pros:

Great onsite parking, comfortable beds, nice sized bathroom

Cons:

Went to take a shower and there was 0 product topped up in the shower

2026-10-11 • via Nuitee
J
Justin • couple • nz
8
Stay was good. Staff are excellent. Would go back.
Pros:

On site parking

Cons:

Had to carry bags up stairs to access room

2026-10-11 • via Nuitee
B
Bruno • couple • au
8
2026-10-11 • via Nuitee
R
Russell • solo_traveller • au
7
2026-10-11 • via Nuitee
T
Terry • solo_traveller • nz
8
2026-10-10 • via Nuitee
L
Lynette • couple • nz
8
Pros:

Clean and great service

Cons:

Could hear noise from other rooms

2026-10-10 • via Nuitee
K
Kirill • family_with_children • ru
7
2026-10-10 • via Nuitee
G
Gabby • couple • nz
10
2026-10-10 • via Nuitee
S
Sara • family_with_children • nz
9
Cool place for a family get away
Pros:

Central, close to train station on k rd. Friendly staff. Clean, comfortable

2026-10-10 • via Nuitee
C
Christine • solo_traveller • nz
10
2026-10-10 • via Nuitee
B
Barry • couple • nz
8
Pros:

Friendly, helpful staff. Nice stay.

2026-10-09 • via Nuitee
M
Mo • family_with_children • nz
7
We enjoyed our stay,staff were friendly, room was nice, just would have liked more kitchen facilitie
Pros:

We loved the location, could just park up and walk down queen street and also up too Krd.
The hotel rooms were nice,clean and modern, plus good view.

Cons:

We wished there could have been a microwave and kitchen facilities,as we had to remember to bring cutlery and go out to eat.

2026-10-09 • via Nuitee
G
Gregory • extended_group • au
10
Great choice for our family.
Pros:

Very comfortable and parking was Easy. Right down the hill to the centre of town and the pretty port area.

Cons:

Nothing.

2026-10-09 • via Nuitee
N
Navrit • couple • nz
9
2026-10-09 • via Nuitee
D
Dave • solo_traveller • nz
8
Easy, nice clean abd tidy rooms.
2026-10-08 • via Nuitee