Mercure Auckland Queen Street

Hotels
•
Mercure
8.3 (4680 reviews)
500 Queen Street , Auckland , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Chaotic breakfast service

Categories

Cleanliness
7.59
Some reviews indicated issues with cleanliness, such as dirty carpets and dust in areas.
Service
9.06
Staff were frequently noted as excellent and friendly.
Location
9.1
Many reviews praised the location as excellent for accessibility and proximity to attractions.
Room Quality
8.05
Rooms described as modern and comfortable, though some mentioned issues with the air conditioning.
Amenities
7.88
Mixed reviews due to issues with air conditioning in common areas and gym facilities.
Value for Money
8.54
General sentiment indicates good value for the price paid.
Food and Beverage
7.59
Breakfast service received criticism for being chaotic, but overall sentiment was average.
Overall Experience
8.56
Overall, guests expressed satisfaction with their stay despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Central Location in Auckland
Mercure Auckland Queen Street is conveniently situated in the heart of Auckland, offering easy access to popular attractions such as Auckland Town Hall and Aotea Square.

Modern Amenities and Services
Experience comfort and convenience with our air-conditioned rooms, fitness centre, free WiFi, and on-site restaurant. Enjoy the luxury of room service, a 24-hour front desk, and private parking during your stay.

Business and Leisure Facilities
Whether you're here for work or leisure, we've got you covered. Benefit from our ironing service, safety deposit boxes, and business facilities including fax and photocopying. Unwind in rooms equipped with flat-screen TVs, private bathrooms, and balconies in select rooms.

Book your stay at Mercure Auckland Queen Street for a memorable experience in Auckland!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 35 per day.

Location

Guest Reviews

8.3
Based on 4680 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.88
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.56
N
Nigel • solo_traveller • au
8
2026-06-13 • via Nuitee
J
Jamie • solo_traveller • nz
8
2026-06-13 • via Nuitee
M
MIles • couple • au
8
2026-06-12 • via Nuitee
T
Tipi • couple • nz
7
2026-06-12 • via Nuitee
J
Jue • couple • nz
9
2026-06-12 • via Nuitee
E
Edelynn Beah • couple • nz
7
Just ok
Pros:

Location

Cons:

The metal beam in the 5th floor seems dangerous

2026-06-11 • via Nuitee
V
Victoria • solo_traveller • nz
8
2026-06-10 • via Nuitee
M
Miranda • couple • nz
9
Great place to stay
Pros:

Great location every thing you needed

Cons:

Nothing was perfect for an Auckland stay after an event

2026-06-10 • via Nuitee
E
Eamonn • extended_group • nz
8
2026-06-10 • via Nuitee
V
Valérie • solo_traveller • pf
8
2026-06-10 • via Nuitee
S
ShuJie • couple • nz
8
Pretty good overall, will be back in future
Pros:

Good service, nice staff and easy check in & out

Cons:

Car park is a bit hard to enter and a bit narrow inside

2026-06-09 • via Nuitee
H
Holly • solo_traveller • gb
9
2026-06-09 • via Nuitee
S
Sarah • family_with_children • nz
10
Pros:

Everything

Cons:

Nothing

2026-06-08 • via Nuitee
S
Sarah • family_with_children • nz
10
Pros:

Everything

Cons:

Nothing

2026-06-08 • via Nuitee
R
Renata • couple • fr
8
Bon moment
Pros:

Le personnel était très agréable

Cons:

Rien à signaler

2026-06-07 • via Nuitee
O
Olivia • family_with_children • nz
8
Good cheap and convenient
Pros:

Good location

Cons:

No gym

2026-06-07 • via Nuitee
R
rokysang • extended_group • kr
8
2026-06-05 • via Nuitee
L
Luvin • couple • nz
7
2026-06-04 • via Nuitee
L
Liz • couple • au
8
2026-06-03 • via Nuitee
E
Emma • solo_traveller • nz
6
Pros:

Bed was comfortable

Cons:

Noisy in the morning, could hear kids running around through the walls

2026-06-01 • via Nuitee