Mercure Auckland Queen Street

Hotels
•
Mercure
8.3 (4856 reviews)
500 Queen Street , Auckland , nz
+64 9 281 6363

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Chaotic breakfast service

Categories

Cleanliness
7.59
Some reviews indicated issues with cleanliness, such as dirty carpets and dust in areas.
Service
9.06
Staff were frequently noted as excellent and friendly.
Location
9.1
Many reviews praised the location as excellent for accessibility and proximity to attractions.
Room Quality
8.05
Rooms described as modern and comfortable, though some mentioned issues with the air conditioning.
Amenities
7.88
Mixed reviews due to issues with air conditioning in common areas and gym facilities.
Value for Money
8.54
General sentiment indicates good value for the price paid.
Food and Beverage
7.59
Breakfast service received criticism for being chaotic, but overall sentiment was average.
Overall Experience
8.56
Overall, guests expressed satisfaction with their stay despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Central Location in Auckland
Mercure Auckland Queen Street is conveniently situated in the heart of Auckland, offering easy access to popular attractions such as Auckland Town Hall and Aotea Square.

Modern Amenities and Services
Experience comfort and convenience with our air-conditioned rooms, fitness centre, free WiFi, and on-site restaurant. Enjoy the luxury of room service, a 24-hour front desk, and private parking during your stay.

Business and Leisure Facilities
Whether you're here for work or leisure, we've got you covered. Benefit from our ironing service, safety deposit boxes, and business facilities including fax and photocopying. Unwind in rooms equipped with flat-screen TVs, private bathrooms, and balconies in select rooms.

Book your stay at Mercure Auckland Queen Street for a memorable experience in Auckland!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.3
Based on 4856 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.88
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.56
D
Dayna • couple • nz
8
It was okay
Pros:

Nice bed

Cons:

Didn’t like the shower curtain prefer shower box

2026-08-23 • via Nuitee
D
Dave5050 • solo_traveller • au
9
2026-08-22 • via Nuitee
N
Nadzatul Hilmi • solo_traveller • my
9
2026-08-22 • via Nuitee
E
Ena Margarita de las Nieves • solo_traveller • cl
10
Desde chile
Pros:

La ubicación, la comida

Cons:

Todo bien

2026-08-21 • via Nuitee
P
perry • couple • nz
7
2026-08-20 • via Nuitee
C
Catherine • couple • nz
8
2026-08-20 • via Nuitee
P
Phu • extended_group • vn
9
Pros:

Reasonable price

2026-08-20 • via Nuitee
K
KETTAM • solo_traveller • pf
9
Pros:

L’emplacement. La propreté. Le petit déjeuner.

2026-08-20 • via Nuitee
A
Ariq • couple • nz
9
2026-08-20 • via Nuitee
B
Bianca • solo_traveller • nz
8
Stay at Mercury hotel
Pros:

The room was comfortable, the breakfast was tasty. There was a hairdryer.

Cons:

No one came to make the bed, only cleared out the rubbish bins. There was 1 pair of slippers instead of 2.

2026-08-20 • via Nuitee
T
Tessa • couple • nz
10
2026-08-20 • via Nuitee
A
Ariq • couple • nz
9
2026-08-20 • via Nuitee
O
Olivia • family_with_children • au
7
Pros:

Large, clean, modern room in a super convenient location. Very friendly and helpful reception staff.

Cons:

There was a locked door between my room and the neighbouring room but there was a gap beneath which meant there was little to no soundproofing between our rooms and we could hear every word. Bathroom door was also sliding and so no soundproofing and limited privacy to the rest of the room. I dont think these feature are in every room, perhaps just in this room that was designed to be accessible

2026-08-19 • via Nuitee
B
Billie Jo • solo_traveller • au
7
Pros:

Good location, good value for money

Cons:

Advertised gym - but there isn't one

2026-08-18 • via Nuitee
C
Colin • solo_traveller • nz
9
2026-08-17 • via Nuitee
N
Natalya • couple • nz
8
Pros:

Friendly, staff comfortable rooms. Good spot for exploring very central location

Cons:

The shower grout was dirty and had a lot of mold

2026-08-17 • via Nuitee
M
Ma Layra • couple • nz
8
Pros:

Comfy beds, clean, nice breakfast. Very good location

2026-08-17 • via Nuitee
M
Maree • family_with_children • au
10
2026-08-16 • via Nuitee
J
J • solo_traveller • nz
8
location is good and the place is clean and quiet
Pros:

the place is clean and modern location is good

Cons:

reception was not available whenever i needed esome help

2026-08-16 • via Nuitee
J
Joanna • couple • nz
5
Very average
Pros:

Breakfast very basic. Often running out of things. Hit and cold but wouldn’t recommend. Head up to K road for something amazing for the same price.

Cons:

Soap, shampoo, conditioner containers empty and not refilled. Was offered free coffees to compensate at we checked out. Dust bunnies in all the corners. No views.

2026-08-16 • via Nuitee