Mercure Auckland Queen Street

Hotels
•
Mercure
8.3 (4856 reviews)
500 Queen Street , Auckland , NZ

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Chaotic breakfast service

Categories

Cleanliness
7.59
Some reviews indicated issues with cleanliness, such as dirty carpets and dust in areas.
Service
9.06
Staff were frequently noted as excellent and friendly.
Location
9.1
Many reviews praised the location as excellent for accessibility and proximity to attractions.
Room Quality
8.05
Rooms described as modern and comfortable, though some mentioned issues with the air conditioning.
Amenities
7.88
Mixed reviews due to issues with air conditioning in common areas and gym facilities.
Value for Money
8.54
General sentiment indicates good value for the price paid.
Food and Beverage
7.59
Breakfast service received criticism for being chaotic, but overall sentiment was average.
Overall Experience
8.56
Overall, guests expressed satisfaction with their stay despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Central Location in Auckland
Mercure Auckland Queen Street is conveniently situated in the heart of Auckland, offering easy access to popular attractions such as Auckland Town Hall and Aotea Square.

Modern Amenities and Services
Experience comfort and convenience with our air-conditioned rooms, fitness centre, free WiFi, and on-site restaurant. Enjoy the luxury of room service, a 24-hour front desk, and private parking during your stay.

Business and Leisure Facilities
Whether you're here for work or leisure, we've got you covered. Benefit from our ironing service, safety deposit boxes, and business facilities including fax and photocopying. Unwind in rooms equipped with flat-screen TVs, private bathrooms, and balconies in select rooms.

Book your stay at Mercure Auckland Queen Street for a memorable experience in Auckland!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.3
Based on 4856 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 7.88
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.56
A
Anthony • solo_traveller • nz
10
2026-09-19 • via Nuitee
N
Noaz • solo_traveller • il
10
Very good
Pros:

The staff were very very helpful .
The location .

2026-09-19 • via Nuitee
S
Steve • extended_group • au
9
2026-09-19 • via Nuitee
D
Des • couple • nz
7
Great value, comfy bed, staff are awesome
Pros:

Comfy bed rooms nice and tidy good location and staff here are amazing.
Nice to have breakfast included

Cons:

Balcony view wasn’t great needed an extra seat

2026-09-18 • via Nuitee
L
Leeanda • solo_traveller • au
8
2026-09-17 • via Nuitee
J
jasmine • couple • nz
10
Great place to stay. We will be back
Pros:

Location, clean and comfortable. Staff are very friendly and accomdating

Cons:

Cant fault it

2026-09-17 • via Nuitee
D
David • couple • nz
2
Not great value for the cost
Pros:

Location

Cons:

Not Clean - Very Noisy - Thin Walls - Basic TV

2026-09-16 • via Nuitee
R
Rosi • solo_traveller • nz
7
2026-09-16 • via Nuitee
K
Kyle • solo_traveller • nz
6
2026-09-16 • via Nuitee
D
David • couple • au
9
Pros:

Lobby was cool

2026-09-14 • via Nuitee
V
Vanessa • extended_group • nz
7
2026-09-13 • via Nuitee
R
Rachel • couple • nz
9
Great value super central location and very helpful staff
Pros:

Great location. Clean room. Spacious bathroom and friendly helpful staff. Car parking on site

Cons:

It was all good

2026-09-13 • via Nuitee
C
Chris • extended_group • nz
7
2026-09-13 • via Nuitee
J
Jamie • solo_traveller • nz
9
2026-09-12 • via Nuitee
R
Robert • solo_traveller • ch
7
2026-09-12 • via Nuitee
S
Susan • solo_traveller • nz
10
Perfect
Pros:

The manager Natal is an absolute gentleman. Such a kind, courteous man whom has always been such a lovely person.

Cons:

NA

2026-09-10 • via Nuitee
K
Keith • solo_traveller • nz
9
Recommend
Pros:

Good location. Room was good.

2026-09-09 • via Nuitee
M
Michael • solo_traveller • nz
10
2026-09-08 • via Nuitee
J
June • couple • sg
9
2026-09-08 • via Nuitee
S
Shannon • solo_traveller • nz
9
Nice, comfortable place to stay when away from home for work - will definitely stay again.
2026-09-07 • via Nuitee