Blackwoods Hotel Pattaya - SHA Extra Plus

First, I do not recommend booking with breakfast, especially for Arab or Muslim travelers. The breakfast buffet offers very limited halal-friendly or Middle Eastern options, making it poor value if these are your dietary preferences.
Before arrival, I requested a high-floor room, but I was assigned a room on the 3rd floor. Since the hotel is located on Soi 7, the room was very noisy late into the night because of the nearby bars and nightlife. If you are a light sleeper, be sure to request a higher floor and confirm it before arrival.
The hotel was also not flexible during check-in, and when I requested to check out two days earlier, they refused to provide any refund or partial credit for the unused nights. This was disappointing, especially considering that many hotels try to accommodate such requests when possible.
The rooftop swimming pool looks attractive in the photos, but it is only about one meter deep, making it more suitable for relaxing than for actual swimming.

Overall, the hotel has a modern design and a good location, but the lack of flexibility, the noise from Soi 7, the limited breakfast options for Muslim guests, and the shallow pool significantly affected my experience. I hope the management considers improving these aspects for future guests.

لايوجد فندق حلو

swimming pool closes too early, variety on breakfast is below average. Taste is fine.

Balkonlarda masa ve sandalye olursa daha iyi olur

I rarely leave negative reviews, but unfortunately my stay at Blackwoods Hotel Pattaya was a very disappointing experience.

At check-in, I specifically requested a quiet room because I am a light sleeper. I was pleasantly surprised to be told that I had been upgraded to a suite. However, the "upgrade" turned out to be a corner suite directly facing the bars and nightclubs below. The music and noise continued until the early hours of the morning, making it almost impossible to sleep.

Around midnight, I went to the front desk to ask if I could move to another room. I was told the hotel was fully occupied and no rooms were available. I then requested to change rooms the following day, and before leaving the hotel the next morning, I repeated my request. A senior lady at the front desk agreed that the room would be changed.

When I returned around 2:00 p.m., the same lady informed me that no room was available because all rooms had already been occupied. What disappointed me most was not simply the refusal, but her attitude. She was dismissive, unfriendly, and showed no empathy whatsoever. As a guest who had spent a sleepless night and had made the request well in advance, I expected at least a courteous explanation.

To make matters worse, when I returned to the hotel later that evening after dinner, I saw a group of guests checking in. This naturally left me wondering whether my request had ever been genuinely considered.

I understand Pattaya is a vibrant nightlife destination, and I don't blame the hotel for the noise outside. However, if a guest specifically requests a quiet room, assigning what appears to be one of the noisiest suites in the hotel is difficult to understand. An upgrade should enhance a guest's stay, not make it worse.

I also want to be fair. The rest of the hotel staff were pleasant and professional, especially the breakfast team, who were consistently warm, friendly, and attentive.

Alles was slecht. We hadden eeen kingsize bed nee 2 beden tegen elkaar. Vreselijk verblijf gehad. De 5 sterren hebben ze uit de lucht geplukt. En niemand controleert dat

Nothing