Hotel Alpina

Hotels
9 (1538 reviews)
Englischer Viertel 5 , Zermatt , CH
+41 27 967 10 50

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean and cozy rooms
Cons:
Noise from neighboring rooms
Minor maintenance issues
Pricey for room size

Categories

Cleanliness
8.23
Several reviews mentioned cleanliness positively, but some expressed concerns about odors and noise.
Service
9.7
Guests frequently praised the attentive and helpful staff.
Location
10
Multiple reviews highlighted the excellent and convenient location of the hotel.
Room Quality
8.74
Rooms were described as cozy but small, with issues like thin walls affecting comfort.
Amenities
7.69
Some amenities were considered basic, with a few missing items like a kettle.
Value for Money
8.72
Some reviews indicated it was pricey for the room size, but generally viewed as acceptable for short stays.
Food and Beverage
9.18
Breakfast options were positively reviewed, contributing to a good dining experience.
Overall Experience
9.73
Overall sentiment is positive with enjoyable stays despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:56

Property Description

Charming Alpine Retreat
Historic Charm: Dating back to 1903, our hotel exudes traditional charm and offers a serene escape in the heart of Zermatt. Experience a piece of history during your stay.

Cozy Accommodations: Each room at ALPINA budget rooms is tastefully decorated in a classic Alpine style, complete with modern amenities like a safe, cable TV, and complimentary Wi-Fi. Relax in comfort and style after a day of exploring.

Convenient Location: Situated just a 2-minute walk from the main street and 500 meters from the Gornergratbahn Railway Station, our hotel provides easy access to the best of Zermatt. Explore the town's attractions with ease during your stay at ALPINA budget rooms.

Important information:

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that construction work is going on nearby and some rooms may be affected by noise.

When traveling with pets, please note that an extra charge of CHF 25 per dog, per day applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1538 reviews
Cleanliness: 8.23
Service: 9.7
Location: 10
Room Quality: 8.74
Amenities: 7.69
Value for Money: 8.72
Food and Beverage: 9.18
Overall Experience: 9.73
G
grinchan • solo_traveller • th
8
None
Pros:

Location

Cons:

None

2026-10-29 • via Nuitee
L
lei • couple • ca
10
good stay
Pros:

good breakfast

Cons:

everything is good

2026-10-25 • via Nuitee
S
Surangkana • extended_group • th
7
Close to walk around town.
Pros:

Walk around 10 minutes from the train station. The service desk at the other hotel walked a few steps from each other. Clean

Cons:

Small room. I have to lift big suitcases for a few steps before getting to the elevator. The road wasn't smooth to push the big suitcases.

2026-10-25 • via Nuitee
G
Gilberto • couple • br
10
2026-10-22 • via Nuitee
E
Eliane • couple • br
10
Maravilhosa.
Pros:

O hotel fica em um lugar super privilegiado e é muito confortável. Amei o silêncio, a vista e a localização. Os recepcionistas são muito agradáveis, solícitos e simpáticos, nos ajudou sempre que precisamos. O lugar é perfeito., nos emprestaram até sombrinha. Vale muito a pena! Super indico.

Cons:

A única coisa que não gostei é que no café da manhã quando fomos nos servir haviam poucas opções. Já estava tudo no final e não foi feita a reposição. Fora isso, tudo especialmente agradável.

2026-10-21 • via Nuitee
E
Ewerton • couple • br
8
No geral, foi uma boa experiência
Pros:

A localização do hotel. A vista do meu quarto era muito bonita (virada para as montanhas). Dava para ver o pico da Matterhorn

Cons:

O café da manhã. Muito simples. Esperava que fosse melhor. O colchão e os travesseiros poderiam ser melhores.

2026-10-20 • via Nuitee
T
Thongchai • couple • th
9
ทำเลดี ห้องพักสบาย กว้างกำลังดี
Pros:

ทำเลดี ไม่ไกลจากสถานีรถไฟ ใกล้ที่เที่ยว ราคารับได้ อาหารมีให้เลือกน้อยไป

Cons:

อาหารมีให้เลือกน้อยไป

2026-10-19 • via Nuitee
D
De Anna • couple • us
9
Pros:

Everything! Great staff. Clean and cute room. Good location.

2026-10-18 • via Nuitee
C
Carmen • couple • pr
10
Agradable
Pros:

La ubicación

2026-10-15 • via Nuitee
W
whatana • couple • th
8
2026-10-15 • via Nuitee
Z
zien • solo_traveller • cn
1
非常非常糟糕的入住体验！
Pros:

非常糟糕的一次住宿体验，180瑞郎住了一间连洗手间都没有的单人小🪵房，还不包含早餐，本来入住时间是10.5号，系统自动选到11月，下单后立刻发现并联系酒店，他们说不可取消，不同意取消，又继续沟通了三天，说可以改到10.5号 但是需要加101瑞郎，没办法又补了100多，结果到店发现房间非常的小且设施简陋，还没有卫生间，得下个楼梯才能去洗手间和洗浴，酒店也没有前台，需要去隔壁的酒店办理，前台办理也非常缓慢，3点之后才到还是需要等30分钟才办理好入住，第二天早上睡到8点多门突然打开了，服务员拿着钥匙自己开门进来了 说是打扫卫生，也不敲门，直接开门进来了，都好穿了睡衣，wtf，真的非常糟心的一次入住，第一次用booking也是最后一次，体验非常非常差！

Cons:

不用改进，因为这辈子不会再住第二次！

2026-10-13 • via Nuitee
N
NOBUHIRO • couple • jp
8
良い
Pros:

ロケーションがよく、部屋も良かった

Cons:

特になし

2026-10-09 • via Nuitee
T
Tamsin • couple • gb
9
Lovely, cosy and welcoming.
Pros:

The receptionist was very friendly and helpful and welcomed us to the hotel. Explained everything with ease. The hotel room was small but we didn't need a big room. The bed was comfy and the shower was great. It was nice to have a balcony too. Just a shame we didn't get a view of the Matterhorn! We only stayed one night so didn't try any of the food at the sister hotel. Overall it was a nice place to stay overnight.

Cons:

Some of the other guests were noisy but this is no reflection on the hotel. The staff in the morning made a little bit of noise when cleaning. There was a notice in the bathroom not to use our own hairdryer and to use theirs but one wasn't provided. It might be something to request from reception.

2026-10-09 • via Nuitee
B
Brad • solo_traveller • au
9
2026-10-08 • via Nuitee
C
Carolyn • extended_group • ca
9
Pros:

Adorable little alpine hotel in the center of zermatt

2026-10-07 • via Nuitee
E
Elisabeth • solo_traveller • ch
7
Es war ruhig und angenehm
Pros:

Aussicht und Lage

Cons:

Bad war nicht so schön, TV lief nicht

2026-09-19 • via Nuitee
Y
Yin-Rou • extended_group • tw
8
2026-09-19 • via Nuitee
O
Olivia • couple • au
10
Cosy little apartment
Pros:

We loved the location. It was easy to find and in walking distance from the train station. The room was very warm and comfortable.

2026-09-17 • via Nuitee
M
Miho • solo_traveller • jp
9
最高です。
Pros:

こちらに宿泊するのは2回目でしたが、やはり駅からのアクセスも良く、何よりスタッフの皆様が素晴らしいです。
各部屋で自身のケトルやドライヤーを使うと安全装置が作動して電気が消えてしまうので、必要であればフロントに申し付ければ貸していただけます。
部屋も水周りもとても清潔で最高の滞在でした。
またZermattに訪れる際も利用したいと思います。

Cons:

お湯を貰うにはフロントに行かなければなりませんが、フロントまでも近いので全く問題ありません。

2026-09-17 • via Nuitee
D
Dietmar • extended_group • de
8
Bis auf das Bad ganz in Ordnung!
Cons:

Sitzbadewanne ohne Duschmöglichkeit im Stehen wegen Mansarde!

2026-09-17 • via Nuitee