Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly reception staff
Good breakfast variety
Near metro / well placed for transport
Spacious rooms and good bedding (for many)
Rooftop and nice atmosphere
Good restaurant and bar
Kids friendly
Cons:
Far from historic city centre / sometimes noisy
Breakfast service understaffed; food not always replenished
Charges for in-room tea/coffee and some items; toiletries limited
Inconsistent restaurant staff/service
Pool described as cool
Some reports of room not being cleaned without request
Slow elevators
Vegan options poorly handled

Categories

Cleanliness
9
Multiple reviews note rooms are clean and well maintained; a few mentions of a room not being cleaned once and toiletries/kleenex only provided first day.
Service
8.9
Reception and many staff described as very friendly and helpful, especially check-in; restaurant and breakfast service cited as inconsistent or understaffed.
Location
8.6
Often praised for proximity to metro and quiet neighbourhood, but several guests mention the hotel is far from the historic centre and can be noisy at night.
Room Quality
8.8
Rooms described as clean, spacious and comfortable with good beds by many guests, though a few comment on uncomfortable beds or missing storage (no wardrobe/commode).
Amenities
8
Rooftop and facilities (pool, restaurant, bar) are positives; pool described as rather cool, elevators slow, and some in-room amenities (toiletries, shower cap, tea/coffee) limited or charged after day one.
Value for Money
7.5
Several guests felt the hotel charges for small items (tea/coffee in-room, extra eggs) and considered it pricey for what was offered.
Food and Beverage
7.9
Breakfast often described as copious with good choice, but quality/replenishment issues, poor orange juice, extra charges for eggs, and staff sometimes unaware of vegan options.
Overall Experience
9.3
Generally positive stays highlighted — friendly staff, clean rooms, good atmosphere and facilities — balanced by service and value complaints for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Accommodations
Mama Shelter Roma, a 4-star hotel in Rome, offers allergy-free rooms with modern amenities like free WiFi, flat-screen TVs, and air conditioning. Some rooms even feature a balcony for a stunning view of the city.

Relaxation and Entertainment
Guests can unwind in the indoor pool, sauna, or even at the hotel's nightclub. The spa center provides a perfect retreat for those seeking relaxation during their stay.

Culinary Delights
Indulge in a variety of dining options at Mama Shelter Roma, from buffet breakfasts to Italian and international cuisine at the on-site restaurant. Special dietary needs are catered to with vegetarian, dairy-free, and vegan choices available upon request.

Book your stay at Mama Shelter Roma for a memorable and comfortable experience in the heart of Rome.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FCO

Location

Guest Reviews

8.5
Based on 4242 reviews
Cleanliness: 9
Service: 8.9
Location: 8.6
Room Quality: 8.8
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.9
Overall Experience: 9.3
O
Orlane • couple • fr
8
Séjour agréable - situation géographique trop excentrée.
Pros:

Emplacement très excentré - centre historique très éloigné - heureusement le métro à proximité
Buffet petit-déjeûner très copieux et bon. - Très grand choix de produits .
Ouvert jusqu’à 11h -grand plus pour les couche-tard.

Cons:

Quelques doses de café ,sachets de thé et de tisanes, fournis seulement le 1er jour dans la chambre -ensuite facturés 3€ si demandés dans la chambre…Très mesquin pour un hôtel de ce standing et de ce prix! (Le diable se cache dans les détails!)
Pas de kleenex fournis dans la chambre, kit de toilette le 1er jour seulement et pas de charlotte de douche fournie.

2026-10-30 • via Nuitee
F
Francesca • solo_traveller • it
8
2026-10-29 • via Nuitee
S
shihao • family_with_children • cn
10
Pros:

非常好，清洁还有地点都很好

Cons:

没有

2026-10-29 • via Nuitee
V
Véronique • family_with_children • fr
6
Kids friendly, la piscine est fraiche mais sympa. l'emplacement est bien mais reste bruyant.
Pros:

Emplacement bien situé pour le métro.
Bonne literie.
Bonne pression de l'eau.
Personnel de la réception super!
Kids friendly.

Cons:

Vraiment un point à améliorer est le service au moment du petit déjeuner, personnel quasi inexistant, devoir jouer des coudes pour commander, vraiment pénible. Moment peu agréable, bien que la nourriture soit plutôt correcte.
Emplacement assez Bruyant la nuit.
Personnel du restaurant nombreux mais pas qualifié sauf un ou deux employés.
Piscine fraiche.
Manque d'armoire ou commode en chambre.
Une soirée où le restaurant était privatisé donc aucune solution pour diner à l'hotel.

2026-10-29 • via Nuitee
M
Massimiliano • couple • it
10
2026-10-28 • via Nuitee
Y
Yann • family_with_children • fr
8
2026-10-27 • via Nuitee
M
Marion • couple • gb
9
Pros:

Great room.

Cons:

Advertised vegan breakfast available..staff had no idea and just offered vegetables! For future, Coffee Time 49 cafe around the corner has a great selection of vegan pastry , alt milks and the shop next door has fruit!

Not sure why room wasnt cleaned and had to request?

2026-10-27 • via Nuitee
C
Carrie • family_with_children • gb
8
All in all very satisfied.
Pros:

Quirky, clean, friendly, good facilities.

Cons:

Most staff members were very friendly. The check in staff were especially helpful.
There were some not so helpful in the restaurant area.

2026-10-27 • via Nuitee
A
Alexandra • extended_group • be
10
Top
Pros:

La décoration

Cons:

Rien

2026-10-26 • via Nuitee
O
Ofer • solo_traveller • th
3
Find somewhere else; it’s not worth the price.
Pros:

The dining room is large, but the breakfast served is of poor quality. When food runs out, it is not replenished promptly, ,,,,,and there is a shortage of serving utensils.
They charge extra for an omelet or a fried egg. …, and the orange juice is of low quality—full of artificial flavorings and sugar. Stay away; the hotel is also far from the city center.

2026-10-25 • via Nuitee
O
Ofer • couple • th
4
2026-10-25 • via Nuitee
A
Anna Chiara • family_with_children • ch
6
2026-10-25 • via Nuitee
C
Clément • couple • fr
10
2026-10-25 • via Nuitee
D
Dominika • couple • sk
9
2026-10-24 • via Nuitee
T
Tatiana • extended_group • ru
10
Хороший отель для отдыха после 30 тысяч шагов по городу. Из него не хочется уходить
Pros:

Расположение в тихом районе. Прекрасный завтрак. Чистые и просторные номера. Ванная комната и кровать - отдельная любовь!

Cons:

Такого не было. Все было хорошо.

2026-10-23 • via Nuitee
P
Paulette • couple • us
8
Great staff
Pros:

Has a cute vibe and an extremely friendly staff who work really hard. I also enjoyed the restaurant and bar.

Cons:

Elevators were kind of slow.

2026-10-23 • via Nuitee
V
veronique • family_with_children • fr
10
sejour parfait
Pros:

personnel a l'écoute, bien situé pour transports en commun, chambre spacieuse cadre parfait, rooftop exceptionnel

Cons:

aucun commentaire negatif

2026-10-23 • via Nuitee
L
Laura • extended_group • it
6
Pros:

Posizione e arredi

Cons:

Letti molto scomodi e colazione mal cotta

2026-10-22 • via Nuitee
H
Helena • extended_group • ch
10
2026-10-22 • via Nuitee
A
Alexandre • couple • fr
9
2026-10-21 • via Nuitee