Hotel Santa María Mérida

Hotels
8.3 (4883 reviews)
Calle 55 No 493 x 56 y 58 Col Centro , Mérida , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality variations

Categories

Cleanliness
7.55
Feedback indicated issues with cleanliness in some rooms.
Service
9.05
Multiple reviews noted the staff was friendly and helpful.
Location
9.05
Proximity to the city center was frequently praised.
Room Quality
7.55
Rooms received mixed feedback regarding comfort and upkeep.
Amenities
8.05
Amenities were generally adequate, though some found them lacking.
Value for Money
8.05
Many felt that while there were issues, the price was reasonable.
Food and Beverage
8.55
Food options were not explicitly mentioned, defaulting to standard quality.
Overall Experience
8.55
General sentiment leaned towards a positive experience despite some downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:47

Property Description

Historic Colonial-Style Hotel in Mérida:
Experience the charm of Mérida at Hotel Santa María, located in the heart of the historic centre just a short stroll from the Cathedral.

Tranquil Gardens and Relaxing Pool:
Surrounded by lush gardens, our hotel offers a serene escape with an inviting outdoor pool where you can unwind and soak up the sun.

Convenient Amenities and Services:
Enjoy comfortable rooms with modern conveniences such as air conditioning, cable TV, and free Wi-Fi. Take advantage of our 24-hour reception, currency exchange, and car rental services for a hassle-free stay.

Book your stay at Hotel Santa María Mérida now for a delightful blend of history, relaxation, and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MID

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

Location

Guest Reviews

8.3
Based on 4883 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
B
Beyssat-Kóródi • solo_traveller • hu
10
Pros:

The stuff was very nice, super location, great price/value, it is authentic style if it is important to you and comfortable. Merida is uber warm pool was a great plus!!!! Highly recommend to stay, do not expect a fancy 5star hotel but itnos decent and nice. We loved it!

2026-05-30 • via Nuitee
P
Pooo • solo_traveller • mx
10
2026-05-30 • via Nuitee
J
Jean Roberto • couple • mx
9
2026-05-30 • via Nuitee
D
Diaz • solo_traveller • mx
8
Atención
Pros:

El agua de la ducha tenía buena presión y el personal de mantenimiento fue muy amable

Cons:

Desde la reserva saben que somos tres personas y únicamente dejaron dos toallas. Se solicito únicamente el cambio de toallas ya que no requerimos servicio de limpieza por lo que nosotros las llevamos personalmente a la recepción para realizar el cambio pero no tenían :(. Nos dijeron que iban a estar listas por la tarde pero nunca nos dieron avisó así que fuimos de nuevo a la recepción donde nuevamente nos estaban entregando dos toallas en lugar de tres. El televisor también tuvo algunos inconvenientes y el agua caliente dejo de salir pero e personal de mantenimiento fue muy amable y lo resolvió muy rápido :)

2026-05-29 • via Nuitee
A
Ana • solo_traveller • mx
10
Pros:

La ubicación es perfecta, nos pudimos mover con facilidad a los lugares turísticos, el personal es lindo, las instalaciones limpias y cómodas, super recomendado :)

2026-05-29 • via Nuitee
R
Rosas • solo_traveller • mx
7
2026-05-27 • via Nuitee
R
Raul Arturo • solo_traveller • mx
8
Muy bien
Pros:

El hotel buena ubicación, las amenidades muy bien, decoración y el personal Muy amable

Cons:

La alberca es pequeña y se nos fue la luz toda la mañana

2026-05-27 • via Nuitee
V
Vgaby • solo_traveller • mx
8
Agradable
Pros:

La decoración muy bonita y muy amable el personal

Cons:

Que oír al lluvia se fue la luz y pues sería bueno contar con una planta para no quedarnos a oscuras

2026-05-27 • via Nuitee
D
David • couple • gb
6
Fine for a budget friendly short stay
Pros:

Great location. Parking sorted out for us by reception even when their spaces were full.

Cons:

The pool is in the main lobby so isn’t really conducive to a relax or a swim.

2026-05-26 • via Nuitee
A
Aguilar • solo_traveller • mx
1
Pros:

Que estaba cerca

Cons:

El personal que estuvo no atendía bien y no explicaban las cosas como debían

2026-05-26 • via Nuitee
F
flores • solo_traveller • mx
8
2026-05-26 • via Nuitee
F
flores • solo_traveller • mx
8
Pros:

La ubicación es muy buena.

Cons:

Que las camas ya son viejitas y un poco incómodas , pero por el precio pasan.

2026-05-26 • via Nuitee
E
Edenilza Dantas • couple • br
9
GOSTEI
Pros:

Boa localização, estacionamento gratuito, água disponível o dia inteiro, quarto bom e limpo, amenidades de banho.

Cons:

A internet não funcionava.

2026-05-25 • via Nuitee
J
jaquez albino • solo_traveller • mx
10
Pros:

El lugar con mucha luz y tranquilidad

2026-05-25 • via Nuitee
P
Patricia • extended_group • us
7
2026-05-25 • via Nuitee
M
MIGUEL ALFARO • family_with_children • ca
9
Pros:

Well located and the room was clean.

Cons:

Perhaps a mini fridge or similar inside the rooms to ensure cold beverages, as Merida is a very hot place.

2026-05-25 • via Nuitee
M
Maria del carmen • solo_traveller • mx
1
Pésimo lugar
Pros:

Nada, el hotel tuene equipos de aire acondicionado muy viejos que no enfrían bien, nos enseñaron 3 habitaciones distintas y en ninguna servía el aire al decirles que no estábamos cómodos y que no nos hospedariamos no me quisieron devolver el dinero y me hicieron perder mas de dos horas dándome largas.

Cons:

Las instalaciones ( aire acondicionado) la poca honestidad del gerent

2026-05-25 • via Nuitee
T
Teresa • solo_traveller • mx
10
2026-05-25 • via Nuitee
M
Mauricio • solo_traveller • mx
9
Pros:

Muy cerca del centro.

2026-05-24 • via Nuitee
O
Ofelia • family_with_children • fr
6
Pros:

Ils nous sont gardé des médicaments au frais.
Bons conseils pour le petit déjeuné

Cons:

Une seule clé par logement.
Pas assez de place dans le parking, il y a un deuxième parking à 200m mais il a l'ai abandonné et non surveillé donc pas très rassurant.

2026-05-23 • via Nuitee