citizenM Los Angeles Downtown

Hotels
8.8 (5390 reviews)
361 South Spring Street , Los Angeles , US
+1 213-337-8658

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms and daily housekeeping
Friendly, helpful and professional staff
Modern, stylish rooms and decor
Comfortable beds and great room vibes
Convenient downtown location and transit access
Nice bar/restaurant and pleasant communal spaces
In-room tablet and thoughtful room features
Cons:
Breakfast described as weak and relatively expensive
No kettle/cups in room; limited complimentary bottled water
Parking not available — towing/parking issues reported
Some guests reported very poor (too high/hard) pillows
Books on shelves glued down (not accessible)
Difficulty casting to in-room TV (isolated report)
Area has visible homeless population (affects perceived location)

Categories

Cleanliness
9.6
Repeated positive mentions: rooms described as clean, daily housekeeping reported, and guests explicitly praised room cleanliness.
Service
9.4
Multiple comments note friendly, helpful and professional staff; some guests praised attentiveness and community feel, supporting a strong service score.
Location
8.5
Convenient downtown location and good transit access noted by several guests, but presence of local homeless population and a guest comment about location being a drawback balance the score.
Room Quality
8.8
Rooms described as modern, well-designed, comfortable beds and appealing decor; some negatives such as very poor pillows and minor amenity gaps slightly reduce the score.
Amenities
7.8
Positive mentions of in-room tablet, bar, communal 'living room' and decor; issues reported include lack of kettle/cups in rooms, limited bottled water and glued books, producing a mixed rating.
Value for Money
7.4
Guests called breakfast weak yet pricey and noted expensive bottled water and parking/towing costs; these repeated value concerns lower this category.
Food and Beverage
9
Several guests praised restaurant meals, drinks and the bar area and described breakfasts as nice, though one guest found breakfast weak; overall mostly positive.
Overall Experience
9.9
Many glowing overall comments ('Everything was perfect', enthusiastic praise, repeat guests, celebratory stays) indicate a very strong overall guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Modern Accommodations
Located in the heart of Los Angeles, citizenM Los Angeles Downtown offers stylish and air-conditioned rooms equipped with all the essentials for a comfortable stay. From a flat-screen TV to free WiFi, each room is designed to cater to your needs.

Convenient Amenities
Enjoy access to a fitness centre, perfect for keeping up with your workout routine while traveling. Need to catch up on work? Take advantage of the on-site business centre and free WiFi. The 24-hour front desk is always ready to assist you, ensuring a seamless stay.

Central Location
Situated just a stone's throw away from LA Union Station and Microsoft Theater, this non-smoking property is also close to popular attractions like Staples Center, Dodger Stadium, and LA Memorial Coliseum. Experience the best of Los Angeles right at your doorstep.

Book your stay at citizenM Los Angeles Downtown now for a memorable and convenient visit to the City of Angels.

Important information:

Reservation should be guaranteed with a valid credit card.
Please note that animals are not allowed, only service animals are allowed. Guests need to inform about the service animal before arrival.

When booking more than 10 rooms, different policies and additional supplements may applyGuests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 5390 reviews
Cleanliness: 9.6
Service: 9.4
Location: 8.5
Room Quality: 8.8
Amenities: 7.8
Value for Money: 7.4
Food and Beverage: 9
Overall Experience: 9.9
R
Riku • solo_traveller • fi
10
Pros:

Everything was perfect.

2026-10-31 • via Nuitee
D
Danielle • couple • us
8
2026-10-31 • via Nuitee
J
Jacob • solo_traveller • de
8
Gute Stimmung, tolles Konzept. Jederzeit wieder!
Pros:

Kleines aber sehr modernes, schönes und funktionales Zimmer

2026-10-30 • via Nuitee
H
Hüseyin Erdinç • solo_traveller • tr
9
Los angeles tatilim
Pros:

Tesis genel olarak temizdi, hergün oda temizliği yapıldı, herşey ıpad üzerinden kontrol ediliyor, ben Lyft uygulaması üzerinden araç çağırarak ulaşım sağladım ancak metro da yakın, çalışanlar yardımsever, restorant yemekleri lezzetli, otel önünde sürekli güvenlik var

Cons:

Kahvaltı zayıf ve fiyatı 23,5 dolar, otel çevresinde evsiz insanlar çok var, odalarda kettle, bardak yok ama aşağıda restoranda ücretsiz sıcak su alabiliyorsunuz, odada 2 ufak şişe su vardı ancak restoranttan alırsanız 750 ml su 9 dolar,

2026-10-30 • via Nuitee
E
Eddy • couple • ch
9
2026-10-29 • via Nuitee
A
Afton Ward • solo_traveller • us
10
The everything bagel of my 2026
Pros:

Everything!!!! I loved all the decor, the look of the elevators. The Halloween decorations. The tablet in my room. The way I could modify the room to my liking. The shower lightening. The bar area,the staff, the food, the drinks, the convenience of the location. The softness of the bed, The vibes. I loved everything.

Cons:

I couldn't cast my shows on my TV. Somehow it never worked. But otherwise nothing too serious.

2026-10-29 • via Nuitee
I
Ivonne • couple • mx
6
Agrabable
Pros:

La vista de mi habitacion, la limpieza y moernidad el hotel

Cons:

El establecimiento no cuenta con Estacionamiento por lo cual me estacione afuera del hotel ( llegamos a las 1am) en la mañana baje a las 8am a pagar el parking y la grua habia remolcado mi carro, me gustaria que el personal nos hubiera avisado que de 7am a 9am no se pueden estacionar ahi

2026-10-29 • via Nuitee
M
mehmet sait • couple • ca
6
2026-10-29 • via Nuitee
I
Iris • extended_group • il
10
נחמד מאד
Pros:

במרכז העיר- דאון טאון

2026-10-27 • via Nuitee
A
Antonio Carlos • couple • us
10
2026-10-27 • via Nuitee
M
Marc • couple • lu
9
2026-10-27 • via Nuitee
M
Mary • solo_traveller • us
8
2026-10-27 • via Nuitee
W
Wei Ting • solo_traveller • tw
10
2026-10-27 • via Nuitee
E
Erika • couple • us
10
Celebrating birthday
Pros:

Stayed at previous hotel branches and love the vibrant energy and room window views

2026-10-25 • via Nuitee
J
JoseAriel • couple • ar
9
2026-10-24 • via Nuitee
K
Krisztina • family_with_children • ch
9
2026-10-24 • via Nuitee
E
Eric • couple • us
9
Pros:

Great ambience. Friendly staff. Nice breakfast. Decent late day food options.

Cons:

I wish all the books on the bookshelves were accessible for reading. When I tried to pull one of them off the shelf, I noticed it was glued down!

2026-10-24 • via Nuitee
J
Jazmine • solo_traveller • us
10
Pros:

How kind and helpful the staff was, how clean the hotel remained my entire stay, how comfortable the “living room” was. Enjoyed the sense of community cultivated in the space.

Cons:

Honestly the location but it is downtown Los Angeles lol

2026-10-24 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-10-23 • via Nuitee
R
Ryoko • couple • jp
9
Pleasant stay and very convenient location
Pros:

Nice interior, friendly staff

Cons:

Quite small space for 2 parole

2026-10-23 • via Nuitee