Holiday Inn Express Düsseldorf - Hauptbahnhof by IHG

Hotels
•
Holiday Inn Express
8.2 (20668 reviews)
Moskauer Strasse 30 , Düsseldorf , DE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Central location, near train station and city centre
Quiet at night
Some guests praised the breakfast and rich buffet
New/modern rooms and generally good bathrooms
Spacious rooms reported by some guests
Cons:
Inconsistent housekeeping: dirty carpets, hair, rooms not cleaned during stay
Breakfast repetitive or poor for some guests
Limited free parking and high paid garage fee
Broken/noisy air-conditioning controls in some rooms
Sensor faucet/bathroom water issues (no warm water at times)
Isolated but serious security/theft incident and reported lack of adequate response
Check-in staff training issues and occasional phone unreachability

Categories

Cleanliness
7
Multiple guests reported rooms not being cleaned (dirty carpet, food traces, hair) and inconsistent housekeeping; overall below-par cleanliness for some stays.
Service
9.5
Numerous mentions of very friendly and helpful staff (specific praise for individual staff, breakfast team and reception), though isolated problems with check-in training and an alarming report of poor response to a theft exist.
Location
9.5
Frequently praised: central, within walking distance of train station and city centre, quiet at night and convenient for local neighborhoods.
Room Quality
8.5
Rooms described as new and generally good; some guests reported small rooms, noisy/broken air-conditioning switches and occasional maintenance issues.
Amenities
8
Basic amenities are present and generally fine, but there are recurring issues: sensor faucets not always working/no warm water and limited/free parking with expensive garage option.
Value for Money
7.5
Mixed value: good location and service weighed against additional costs (high parking fees), breakfast quality concerns and at least one serious security incident affecting perceived value.
Food and Beverage
7
Divergent feedback: some guests enjoyed a rich breakfast, others found the buffet repetitive or poor over multi-day stays; breakfast service can be hectic but staff try to accommodate.
Overall Experience
8.6
Generally positive stay driven by location and staff, tempered by cleanliness, breakfast variability, parking/amenity issues and isolated safety concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location
Located in the heart of Düsseldorf, Holiday Inn Express Düsseldorf - Hauptbahnhof is just steps away from Capitol Theater and a short distance from popular attractions like Königsallee and Kunsthalle Düsseldorf.

Modern Amenities
Enjoy a comfortable stay in our non-smoking rooms equipped with free WiFi, perfect for both leisure and business travelers. Indulge in a delicious buffet or continental breakfast at our on-site bar, and grab a drink at the snack bar.

Exceptional Services
Our hotel offers a business center, 24-hour front desk assistance in multiple languages, and vending machines for your convenience. Whether you're here for work or leisure, our attentive staff is dedicated to making your stay memorable.

Experience the best of Düsseldorf at Holiday Inn Express Düsseldorf - Hauptbahnhof. Book now for an unforgettable stay!

Important information:

When booking 9 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 20668 reviews
Cleanliness: 7
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 8.6
M
Meriam • couple • de
9
2026-11-07 • via Nuitee
V
Viktoria • couple • de
7
2026-11-07 • via Nuitee
L
Ludger • solo_traveller • fi
3
2026-11-07 • via Nuitee
M
Maik • family_with_children • de
9
2026-11-07 • via Nuitee
A
Angelina • extended_group • de
8
2026-11-07 • via Nuitee
F
Fitri Merina • family_with_children • lu
10
2026-11-07 • via Nuitee
L
Luciana • solo_traveller • pt
9
2026-11-07 • via Nuitee
C
Claudia • family_with_children • de
8
Pros:

Die Raumgröße war toll, gut sauber.

Cons:

Der Temperaturregler vom Waschbecken Wasserhahn fällt raus und es gibt dort kein warmes Wasser.
Frühstück war ok, etwas Obst wäre schön.
Der Boden in der Dusche ist extrem rutschig, schlecht wenn man gehbehindert ist.

2026-11-06 • via Nuitee
A
Anke • couple • de
8
Für eine Übernachtung Aufjedenfall OK
Pros:

Unkomplizierter Check-in und Check-out, sehr gutes Frühstückbuffet
Altstadt war gut erreichbar, Capitol direkt um die Ecke

Cons:

TV hat nicht funktioniert, Schimmelrückstände in der Dusche, alles ein wenig abgelebt obwohl es recht neu ist

2026-11-06 • via Nuitee
B
Bernhard • family_with_children • at
8
2026-11-06 • via Nuitee
M
Marc • solo_traveller • de
10
Großartiges Hotel in prima Lage für einen Städtetrip
Pros:

Wunderbares Hotel, sehr zentral gelegen und dennoch ruhig gelegen, super Anbindung an den ÖPNV, schönes modernes sehr großes Zimmer, großes und leckeres Frühstück und vor allem die Mitarbeiter dort waren stets Mega freundlich und hilfsbereit und haben den Aufenthalt echt perfekt gemacht, vielen Dank an jeden einzelnen.

2026-11-06 • via Nuitee
S
Sigrid • family_with_children • de
9
Pros:

Gute Lage...schönes Zimmer

Cons:

Der Empfang war so la la

2026-11-06 • via Nuitee
A
AKRO_Gremmendorf • family_with_children • de
8
2026-11-05 • via Nuitee
F
Fürst-Poferl • couple • de
8
2026-11-05 • via Nuitee
D
Dietlinde • family_with_children • de
8
2026-11-05 • via Nuitee
F
Florian • solo_traveller • de
5
2026-11-05 • via Nuitee
R
Renato • extended_group • pl
2
Cons:

The room was so dirty that it was unpleasant Roche there.

2026-11-05 • via Nuitee
G
Guntram • solo_traveller • de
5
Ausgelaugt und müde, 2 schlaflose Nächte
Pros:

Frühstück

Cons:

Ich hatte darum gebeten, weit oben und ruhig zu schlafen. Ich bekam die 3. Etage, sehr laut, es hat getrampelt und gepoltert, ich bin nach den zwei gerädert und fertig. Ich habe auf vollinhaltlich.com und beim Check in jeweils mühselig meine firmenadresse eingetippt, um dann eine falsche Rechnung zu bekommen. Die Kollegin war sehr freundlich, hat dann korrigiert, aber man verliert wertvolle zeit

2026-11-05 • via Nuitee
D
Daniela • couple • de
9
ich war sehr zufrieden.
Pros:

Sehr angenehm, besonders der Umweltaspekt, dass Sie nicht automatisch jeden Tag die Zimmer reinigen, bzw. nicht nach der ersten Nacht. Das finde ich gut und es ist auch nicht nötig. Pancake-Maschine hat meiner Tochter besonders gefallen.

Cons:

Es war alles gut.

2026-11-04 • via Nuitee
I
Irina • family_with_children • md
9
2026-11-04 • via Nuitee