Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Friendly staff
Cons:
Rude staff
Dirty sheets
Poor service at times

Categories

Cleanliness
8.25
There were mentions of dirty sheets and no cleaning service, indicating a problem with cleanliness.
Service
9.25
The service received mixed reviews; some staff were described as rude while others were friendly.
Location
9.75
The location was consistently highlighted as a positive aspect in multiple reviews.
Room Quality
8.75
Rooms were spacious and comfortable but had issues such as dirty air filters and broken shower heads.
Amenities
8.75
Amenities received positive comments, though there were mentions of issues like closed pool facilities.
Value for Money
9.25
Guests felt the pricing was reasonable given the overall quality, though some found it lacking for a 4-star.
Food and Beverage
8.75
The bar service was great, but there were issues with kitchen service hours.
Overall Experience
9.25
Overall positive experiences were noted, despite several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:41

Property Description

Luxury Stay in the Heart of New Orleans

Modern Amenities: Enjoy air-conditioned rooms, free WiFi, and a fitness center during your stay at Virgin Hotels New Orleans. The hotel also offers room service, a restaurant, and a 24-hour front desk for your convenience.

Relaxation and Entertainment: Unwind at the sun terrace or explore the on-site nightclub for a fun evening. With an ATM available and popular attractions like Union Station and Mercedes-Benz Superdome nearby, your stay will be both relaxing and entertaining.

Comfortable Accommodations: Each room features a wardrobe, safety deposit box, and cozy bed linen. Upgrade to a room with a balcony for a picturesque view of the city. Start your day right with a delicious American breakfast served every morning.

Experience the best of New Orleans at Virgin Hotels. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Video

Guest Reviews

9
Based on 1183 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.75
Room Quality: 8.75
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.25
D
Darren • couple • us
8
Cons:

Young man brought a new fridge to the room was great, everyone else was pretty grouchy. Not a lot of smiles and warmth coming from the employees.

2026-10-31 • via Nuitee
D
Derrick • solo_traveller • us
10
2026-10-23 • via Nuitee
D
Darren Warne • family_with_children • gb
10
Pros:

Perfect hotel, no bad points, although check in was rushed and a little unfriemdly.

Cons:

All.good.

2026-10-22 • via Nuitee
E
Emilie • solo_traveller • us
10
Pros:

Very trendy, centrally located hotel. Great room. Fun decor!

Cons:

No windows in my room!!

2026-10-19 • via Nuitee
P
Paul • couple • us
7
2026-10-18 • via Nuitee
M
Martijn Cedric • solo_traveller • nl
7
A decent hotel in a quiet area of NOLA and in walking distance from the major attractions.
Pros:

The room is nice, spacious enough and well equipped. The bed is comfy. The layout of the room is to get used to... as you enter through the bath-/ dressing room, but eventually it is very practical and as there are additional doors to the bedroom, there is hardly any noise to be heard from the hallways.
The hotel is in a quieter area of NOLA, but still in walking distance from the major attractions.

Cons:

The staff could use some hospitality training, one does almost feel like one is not really welcome.
The public restrooms in the lobby of the hotel could use some renovation and foremost some regular cleaning.

2026-10-14 • via Nuitee
K
Kristal • couple • us
1
Pros:

I lost my drier license and Ken helped me find them that was the only good thing

Cons:

I checked in at 1am took a shower the shower knob broke off called down to front desk , the front desk had to move my room it horrible experience

2026-10-10 • via Nuitee
J
Jeff • solo_traveller • us
4
Pros:

Location

Cons:

TV didnt work. poor lighting, phone didnt work

2026-10-08 • via Nuitee
K
Kei’Ayra • couple • us
10
2026-10-08 • via Nuitee
B
Bruce • family_with_children • us
8
2026-10-07 • via Nuitee
P
Pamela • couple • us
10
fun cool vibe
Pros:

Nice laid back feeling.

Cons:

The happy hour food could have a few more selections.

2026-09-18 • via Nuitee
A
Apphia • couple • us
10
Pros:

The design , room and all the sitting areas!

Cons:

Nothing! 10/10

2026-09-18 • via Nuitee
S
Sunshine • couple • us
10
I came for my bday and I will be back top place to stay
Pros:

Everything was great the staff the rooms the food the drinks

2026-09-17 • via Nuitee
S
Seloua • couple • ma
8
2026-09-11 • via Nuitee
A
Alan • couple • gb
8
A feast for the senses!!
Pros:

This hotel is absolutely beautiful. Aesthetically wonderful. The decor is curated exquisitely.
Great drinks. Great hotel. Wonderful experience. The gripes I have are nothing to do with the hotel just their processes are a little cheeky. Read below.

Cons:

The valet parking is an absolute con. They drive your car literally 50 yards round the corner to a public car park that only costs $33 a day yet they charge you $55 a day; but you’re paying for a service you say? Well, the idea is that you text a number and your car is delivered outside HOWEVER if you’re from outside the US (we’re UK) the service doesn’t work and you just get handed your key and walk over to go get it yourself anyway. Felt ripped off.
Also there’s a token $15 per day off your bill for not using housekeeping, but what wasn’t explained was the $15 is added as minibar credit on a use it or lose it basis (this wasn’t explained) so make sure you take advantage of this!

2026-09-08 • via Nuitee
S
Stewart • couple • us
8
2026-09-04 • via Nuitee
J
Justin • couple • us
9
2026-09-03 • via Nuitee
A
Asya • extended_group • us
10
2026-08-28 • via Nuitee
T
tayana • couple • us
10
2026-08-26 • via Nuitee
S
Smith • couple • us
6
Pros:

The staff was very hospitable, which was greatly appreciated. The cleanliness of the hotel was also very appreciated.

Cons:

The prices of the mini bar drinks and snacks were very expensive, which was disappointing. Also the price of valet parking was too excessive to be a paying guest of the hotel.

2026-08-25 • via Nuitee