CIVILIAN Hotel

Hotels
8.7 (5989 reviews)
305 West 48th Street , New York , US
+1 646-692-8012

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location (near Times Square/Hell's Kitchen)
Very friendly, attentive staff (multiple shout-outs to Kayla)
Clean, comfortable rooms and beds
Great rooftop/bar with excellent views
Cons:
Very small rooms / limited storage
Limited breakfast selection
Missing in-room amenities (espresso/tea, slippers/robe)
Unexpected daily 'guest experience' fee reported

Categories

Cleanliness
9.3
Multiple reviewers described rooms and property as 'very clean' and 'spotless', indicating consistently high housekeeping standards.
Service
9.6
Staff repeatedly praised as attentive, friendly and helpful (several shout-outs to Kayla); service made stays feel special for honeymooners and other guests.
Location
9.8
Exceptional location cited repeatedly (near Times Square/Hell's Kitchen, close to subway) and described as 'perfect' or 'ideal' for sightseeing.
Room Quality
7.8
Rooms are comfortable and have great views for some, but many guests complained rooms were extremely small with limited storage and awkward layouts.
Amenities
8.3
Positive rooftop bar and views, but some missing in-room amenities (no espresso/tea, no slippers/robe) and limited breakfast offerings noted.
Value for Money
7
Several comments questioned price vs. value (tiny rooms, limited breakfast) and at least one guest reported an unexpected daily 'guest experience fee'.
Food and Beverage
8.5
Breakfast described as modest but adequate by some, rooftop food rated average while the downstairs bar received positive mentions — overall mixed-to-positive.
Overall Experience
9.3
Overall sentiment is very positive with many guests calling their stay wonderful/unforgettable and stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Amenities

CIVILIAN Hotel in the heart of New York offers a blend of comfort and style with its terrace, restaurant, and bar. The 4-star hotel provides a seamless experience with free WiFi, luggage storage, and a concierge service.

Chic Accommodations

Each guest room at CIVILIAN Hotel is thoughtfully designed with a spacious seating area and a safety deposit box for your convenience. The multilingual staff, fluent in Greek, English, Spanish, and French, ensures a warm welcome and round-the-clock assistance at the 24-hour front desk.

Prime Location

Conveniently located just 800 meters from Radio City Music Hall, CIVILIAN Hotel is surrounded by iconic landmarks like Broadway Theatre, Carnegie Hall, and Rockefeller Center. Book now to experience the best of New York City at CIVILIAN Hotel.

Important information:

Please note that, all dogs are welcome, at a maximum of 100lbs. A $50 Pet fee will be accessed for each stay. Any dog exceeding 40 lbs must be booked in Spacious Queen, King, or Double room types.

This property does not charge facility fees.

Pool and Fitness Center are located at a separate location off site.

There's flat fee of $200 will be authorised on the guests credit card when they arrive at the hotel. This is for any incidentals charged at the property during their stayGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 5989 reviews
Cleanliness: 9.3
Service: 9.6
Location: 9.8
Room Quality: 7.8
Amenities: 8.3
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 9.3
E
Elise • family_with_children • fr
10
Pros:

J'ai adoré l'emplacement, les petites attentions, le sourire et la bienveillance du personnel, la vue de la chambre!

Cons:

Rien, tout était parfait!

2026-10-31 • via Nuitee
L
LILIANA • couple • us
10
2026-10-31 • via Nuitee
O
Oma • extended_group • ng
9
Location was perfect! would stay again
Pros:

Location was perfect, staff were incredible, I would definitely stay again! Breakfast was not excellent but it worked, and I loved how you could use the cards given to either have breakfast or buy something from their swag shop.

Cons:

I wish they had given room slippers and a robe. There was also no espresso machine for coffee in the room, no tea, teacups, etc. Wish they would change this part.

2026-10-31 • via Nuitee
B
Bogdan • solo_traveller • be
10
2026-10-30 • via Nuitee
D
Damian • family_with_children • pl
10
Pros:

Perfekcyjna lokalizacja praktycznie na times square - na wyjazd we dwoje idealna ! Zaskoczyly mnie dobre sniadania - skromne ale wystarczajace - jeden rodzaj sera, wedliny, pomidor w plasterkach, jajko i dobry chleb; super byloby cos dodac ale wystarczalo. Poza tym slodkie i owoce jesli ktos je.
Serwis sprzatajacy super, obsluga życzliwa ale lokalizacja DOSKONAŁA

2026-10-30 • via Nuitee
C
Carly • couple • gb
10
Superb
Pros:

Close to everything. Clean

Cons:

Smaller rooms

2026-10-29 • via Nuitee
K
Keng Hong • solo_traveller • gb
8
2026-10-29 • via Nuitee
A
Arthur • couple • fr
10
2026-10-28 • via Nuitee
R
Ruth • couple • us
10
Pros:

Property is in a great location, staff is very attentive. The hotel was perfect for 2 people. Beautiful view and great rooftop. Kayla was extremely helpful and made check in very smooth.

Cons:

All was great. Nothing to dislike.

2026-10-28 • via Nuitee
A
Annika • solo_traveller • de
10
Amazing stay
Pros:

Gute Lage, zentral aber ruhig, toller Ausblick, nettes Personal, schöne Zimmer

Cons:

-

2026-10-27 • via Nuitee
I
Irene • couple • de
10
2026-10-26 • via Nuitee
V
Vanessa • couple • pt
8
2026-10-26 • via Nuitee
H
HUGO • couple • mx
6
Maybe not back.
Pros:

Nice view, close to time square, subway.

Cons:

Not door in the bathroom, all the floor get wet, you need clean by yourself.

2026-10-17 • via Nuitee
F
Frantisek • couple • cz
10
Elegant boutique hotel with great location.
Pros:

Spectacular view from the room, comfortable bed, spacious bathroom, rooftop bar, friendly and helpful staff,

Cons:

Set up and size of the room, elevator waiting situation.

2026-10-17 • via Nuitee
R
Renato • solo_traveller • us
10
2026-10-16 • via Nuitee
K
Koretta • couple • us
10
The stay was awesome. The bed was so comfortable you just sunk right into it. Best sleep I’ve gotten in a long time.
Pros:

Property was very clean quiet and close to everything. The staff went above and beyond to always help, and held great conversations. Have to give a special shot out to Kayla who went above and beyond to find me and my friend some Rockafella oysters. It was just her time ave dedication. She always looked gorgeous her hair was beautiful.

Cons:

Nothing

2026-10-16 • via Nuitee
M
Matthias • solo_traveller • ch
4
Smallest room ever but great location
Pros:

Great location

Cons:

1) extremely small rooms. Couldn’t even open my suitcase. No place to store cloths or anything
2) price vs value not OK
3) very limited breakfast offering

2026-10-15 • via Nuitee
R
Roman • solo_traveller • us
6
Not great
Pros:

Location

Cons:

The hotel running some trick when they upcharge you “$45.90 daily guest experience fee” that wasn’t originally included, with no option to opt out

2026-10-14 • via Nuitee
N
Neil • couple • gb
9
2026-10-14 • via Nuitee
R
Rojas • couple • us
10
An unforgettable stay in the heart of New York — we will definitely be back! ⭐
Pros:

Our stay at CIVILIAN was absolutely wonderful! We came for our honeymoon and let them know — they made it feel so special. From the moment we arrived, the staff made us feel so welcome. Our room was beautiful, spotless, and incredibly comfortable — we slept great every single night. The location in Hell's Kitchen is perfect, with everything within walking distance. The late checkout made our last day so much easier. We loved every moment. Next time we visit New York, we will definitely stay here again!

Cons:

Nothing — everything was perfect!

2026-10-14 • via Nuitee