smartments Wien Heiligenstadt

Hotels
•
SMARTments
8.6 (3992 reviews)
Leopold Unger Platz 3 , Vienna , at

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Facilities

Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cleanliness of rooms
Cons:
Heating issues
Missing some kitchen utensils
Limited reception hours

Categories

Cleanliness
8.58
Overall cleanliness mentioned positively across several reviews.
Service
8.95
Staff were described as helpful and friendly, indicating strong service.
Location
8.89
Multiple reviews highlight excellent location with transport options nearby.
Room Quality
8.24
Mixed sentiments with some issues related to heating and pillow quality.
Amenities
8.37
Positive mentions about kitchen facilities but some essentials missing.
Value for Money
8.53
Good value mentioned, especially in context of location and amenities.
Food and Beverage
8.58
No specific mentions, thus rated standard for this hotel tier.
Overall Experience
8.65
General consensus of satisfaction with the stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:52

Property Description

Modern Accommodation with Convenient Amenities

Located in Vienna, SMARTments business Wien Heiligenstadt offers a comfortable stay just a short distance from iconic landmarks such as St. Stephen's Cathedral and Vienna City Hall. The sustainable aparthotel provides a relaxing environment with a seating area and free WiFi throughout the property.

Fully Equipped Kitchenette and Cozy Living Space

Each accommodation at SMARTments business Wien Heiligenstadt features a flat-screen TV, a private bathroom with essential amenities, and a kitchenette complete with a dishwasher, microwave, and coffee machine. Guests can enjoy the convenience of having kitchenware, a stovetop, and a toaster available during their stay.

Convenient Location with Easy Access to Key Attractions

With Vienna Volksgarten and Vienna Prater nearby, guests can explore the city with ease. Whether visiting for business or leisure, this aparthotel is the perfect choice for a memorable stay in Vienna.

Book now for a delightful stay at SMARTments business Wien Heiligenstadt.

Important information:

When booking [5] rooms or more, different policies and additional supplements may apply.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 3992 reviews
Cleanliness: 8.58
Service: 8.95
Location: 8.89
Room Quality: 8.24
Amenities: 8.37
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.65
N
Nataliya • couple • ua
7
2026-05-30 • via Nuitee
D
Dejan • family_with_children • rs
10
Pros:

Extremely clean, confortable, complete small apartment with all you need

Cons:

/

2026-05-30 • via Nuitee
M
Matsuki • solo_traveller • jp
10
Neat, clean, convenient with well taken care of.
Pros:

I had a problem when checking in, but the emergency team acted quickly even though it was late night and after their working hours. Of course, everything was neat and clean, with precisions. The location is very convenient.

Cons:

Not, applicable.

2026-05-30 • via Nuitee
S
SU LING • couple • tw
8
2026-05-30 • via Nuitee
B
Branisa • solo_traveller • rs
8
Pros:

Mein Zimmer lag zur Straße und war sehr ruhig, sauber und ordentlich – das ist das Wichtigste. Direkt daneben befinden sich ein Bahnhof, eine Bushaltestelle und ein Schnellzug. Alles in allem empfehlenswert.

Cons:

Keine Klimaanlage, und das ist nicht so toll.

2026-05-30 • via Nuitee
T
Thanh • couple • fi
10
2026-05-30 • via Nuitee
M
Magdalena • couple • pl
10
2026-05-30 • via Nuitee
J
Joke • solo_traveller • ng
8
Pros:

Clean, great location,

Cons:

Nothing really.

2026-05-29 • via Nuitee
D
DALY FLEUR DOMINIQUE • solo_traveller • ci
8
2026-05-28 • via Nuitee
S
S • solo_traveller • gb
1
Tricksters
Pros:

Nice lounge, nice location.

Cons:

Kicked me out in the middle of booking making up nonsense - about fines and rudeness to staff who are not present at the hotels during day. Wouldn’t return my expensive things that I lost.

2026-05-27 • via Nuitee
A
ANDREI • couple • pl
8
2026-05-27 • via Nuitee
S
S • solo_traveller • gb
1
Awful ending
Pros:

Convenient, low price.

Cons:

Very rude staff who wouldn’t honor booking, discriminated against me, and refused to explain why. Lied over and over again to booking website that they would offer the room to keep customers. The cleaning for this website was very poor and needs to be done again.

2026-05-27 • via Nuitee
O
Omer • couple • tr
9
Beklentimizi karşılayan bir oteldi
Pros:

Herşey çok güzeldi. Rahatsız olduğumuz bir durum olmadı

Cons:

Pencereler biraz kirliydi.

2026-05-27 • via Nuitee
M
Marta • extended_group • es
7
2026-05-27 • via Nuitee
N
Nassim • solo_traveller • il
10
Perfect stay for a week
Pros:

I had all my need

2026-05-26 • via Nuitee
P
Pearl • couple • at
4
Not the best place.
Pros:

Good location.

Cons:

Very disappointing, drain clogged up, not like the pictures, could have found and will find something nicer in the future. Not really so easy to access the place - watched as many also struggled to get in.

2026-05-26 • via Nuitee
G
Giulia • solo_traveller • it
9
Pros:

Stanza pulita e moderna

Cons:

La mancanza di un reception fisica

2026-05-26 • via Nuitee
J
Jessica Cristina • couple • it
8
2026-05-25 • via Nuitee
A
Anastasiia • couple • at
9
2026-05-25 • via Nuitee
N
N • couple • hr
9
2026-05-25 • via Nuitee