Crystalbrook Kingsley

Hotels
8.7 (4889 reviews)
282 King Street , Newcastle , AU
+61 2 4928 8600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Parking issues
Limited food options

Categories

Cleanliness
8.56
Room was modern and clean, indicating good cleanliness, but some reviews expressed disappointment regarding pricing and overall experience.
Service
9.33
Staff were described as amazing and helpful, showcasing a strong service quality.
Location
9.37
Multiple reviews highlighted the great location, especially for accessibility to theatres and central attractions.
Room Quality
8.72
Rooms were generally noted as modern and nice, though some reviews mentioned issues with lighting controls for older guests.
Amenities
8.65
Amenities were well presented but some guests found certain options (like bars) unavailable during their stay.
Value for Money
8.31
Concerns were raised about pricing with respect to room size and amenities, indicating it's not seen as good value by all guests.
Food and Beverage
7.86
The restaurant was closed on a night guests expected it to be open, causing disappointment regarding dining options.
Overall Experience
8.83
While there were a few negative experiences, the majority of guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:57

Property Description

Luxurious Accommodation
Crystalbrook Kingsley, a 5-star hotel in Newcastle, offers a lavish stay just 1.7 km from Newcastle Beach. The air-conditioned rooms feature modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Top-Notch Facilities
Guests can indulge in the hotel's free bikes, terrace, and on-site restaurant, perfect for a relaxing evening. The 24-hour front desk, room service, and free WiFi add convenience to your stay. Additionally, the bar is ideal for unwinding after a day of exploring the city.

Prime Location
Conveniently located near popular attractions like Newcastle City Council and Newcastle City Hall, Crystalbrook Kingsley is the perfect base for your Newcastle adventures. Don't miss out on the chance to explore the city while enjoying a luxurious stay at our hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

8.7
Based on 4889 reviews
Cleanliness: 8.56
Service: 9.33
Location: 9.37
Room Quality: 8.72
Amenities: 8.65
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
U
Ursula • solo_traveller • au
10
Pros:

Central. Friendly helpful attentive staff. Very comfortable. Wonderful view from the Roundhouse Restaurant.

Cons:

Cost of car parking very expensive. Wilson Parking options closeby

2026-10-13 • via Nuitee
B
Brannan • solo_traveller • au
10
Comfortable beds, fantastic shower heads (love the water pressure), delicious food and great service
Pros:

Breakfast was great. Wide variety of foods, gluten free options and freshly cooked eggs is always a winner in my opinion. Dinner at Roundhouse was also excellent, wine selection is nice and the food was masterfully put together.

Cons:

I would like to see some lighter options on the Roundhouse dinner menu. As nice as each dish is, I did find them very heavy and rich.

2026-10-13 • via Nuitee
A
Anne • couple • au
4
October in Newcastle
Pros:

Close to transport, close to cafes

Cons:

Dirty carpet , beds not made, room coffee machine broken, noisy, needed make booking to sit in bar, restaurants not open everyday.
NOT LUXURY AT ALL

2026-10-13 • via Nuitee
L
Lucy • solo_traveller • au
10
2026-10-12 • via Nuitee
K
Krasovec • couple • au
10
Excellent and homely
Pros:

Facilities, staff, food all fantastic

Cons:

As above

2026-10-12 • via Nuitee
T
Tyson • couple • au
7
2026-10-12 • via Nuitee
K
Kylie • couple • au
9
Relaxing and valet parking excellent service.
Pros:

Location and comfort

Cons:

TV not working.

2026-10-11 • via Nuitee
R
Rosie • family_with_children • au
8
Great stay
Pros:

Rooms were lovely and new. Comfortable bed.

Cons:

Breakfast buffet could have been more exciting.

2026-10-11 • via Nuitee
R
Rod • solo_traveller • au
10
Pros:

Just so close to everything that is Newcastle CBD

2026-10-11 • via Nuitee
V
Vicky • extended_group • au
7
Cons:

Smell in the air conditioner

2026-10-11 • via Nuitee
L
Lisa • couple • us
8
2026-10-10 • via Nuitee
G
Gloria • couple • au
10
Pros:

The manager was so nice and professional!

2026-10-10 • via Nuitee
G
George • solo_traveller • au
8
Pros:

great breakfast and very good location

2026-10-08 • via Nuitee
L
Laura • solo_traveller • au
10
Exceptional quality, service and value for money.
Pros:

Amazing location, beautiful accommodation, excellent facilities, friendly service.

Cons:

It's often tricky to get a spot in the arrival bay for check in, unfortunately that's just the nature of city parking.

2026-10-08 • via Nuitee
I
Ian • couple • au
8
2026-10-07 • via Nuitee
B
Belinda • couple • au
10
Great stay, would stay again
Pros:

Great Location, most comfortable bed, nice layout of room

Cons:

The ipad.

2026-10-07 • via Nuitee
R
Rodrick • couple • au
8
It was good.
Pros:

It was clean, smelt nice.

Cons:

I didn’t like that all their cosmetics were mint flavoured. They could also work on presenting their food better.

2026-09-19 • via Nuitee
T
Tal • couple • au
9
אהבנו את העיר והמלון
Pros:

ארוחת הבוקר היתה מעולה

Cons:

לא הזמנו חדר לנכים
המקלחת לא היתה נוחה

2026-09-18 • via Nuitee
G
Ghimire • couple • au
10
2026-09-18 • via Nuitee
S
Snezana • couple • au
10
2026-09-18 • via Nuitee