Crystalbrook Kingsley

Hotels
8.7 (4762 reviews)
282 King Street , Newcastle , au
+61249288600

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Parking issues
Limited food options

Categories

Cleanliness
8.56
Room was modern and clean, indicating good cleanliness, but some reviews expressed disappointment regarding pricing and overall experience.
Service
9.33
Staff were described as amazing and helpful, showcasing a strong service quality.
Location
9.37
Multiple reviews highlighted the great location, especially for accessibility to theatres and central attractions.
Room Quality
8.72
Rooms were generally noted as modern and nice, though some reviews mentioned issues with lighting controls for older guests.
Amenities
8.65
Amenities were well presented but some guests found certain options (like bars) unavailable during their stay.
Value for Money
8.31
Concerns were raised about pricing with respect to room size and amenities, indicating it's not seen as good value by all guests.
Food and Beverage
7.86
The restaurant was closed on a night guests expected it to be open, causing disappointment regarding dining options.
Overall Experience
8.83
While there were a few negative experiences, the majority of guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:57

Property Description

Luxurious Accommodation
Crystalbrook Kingsley, a 5-star hotel in Newcastle, offers a lavish stay just 1.7 km from Newcastle Beach. The air-conditioned rooms feature modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Top-Notch Facilities
Guests can indulge in the hotel's free bikes, terrace, and on-site restaurant, perfect for a relaxing evening. The 24-hour front desk, room service, and free WiFi add convenience to your stay. Additionally, the bar is ideal for unwinding after a day of exploring the city.

Prime Location
Conveniently located near popular attractions like Newcastle City Council and Newcastle City Hall, Crystalbrook Kingsley is the perfect base for your Newcastle adventures. Don't miss out on the chance to explore the city while enjoying a luxurious stay at our hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

8.7
Based on 4762 reviews
Cleanliness: 8.56
Service: 9.33
Location: 9.37
Room Quality: 8.72
Amenities: 8.65
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
S
Scott • couple • au
10
2026-07-04 • via Nuitee
C
Christie • couple • au
8
2026-07-04 • via Nuitee
M
Melody • extended_group • au
10
2026-07-04 • via Nuitee
D
Dmitriy • couple • au
10
2026-07-04 • via Nuitee
E
Edgard • solo_traveller • au
10
2026-07-03 • via Nuitee
D
Des • solo_traveller • au
10
Pros:

best bed ever like a cloud

Cons:

no parking considering price

2026-07-03 • via Nuitee
T
Thomas • couple • au
10
2026-07-03 • via Nuitee
L
Lowe • couple • au
10
2026-07-03 • via Nuitee
K
Kieran • couple • au
10
2026-07-02 • via Nuitee
C
Candice • couple • au
10
Pros:

Close to restaurants and our room was beautiful and clean

Cons:

NA

2026-07-02 • via Nuitee
K
Kayla • couple • au
4
Pros:

Tidy

Cons:

Air con didn’t work

2026-07-02 • via Nuitee
N
Nicole • solo_traveller • au
9
2026-07-02 • via Nuitee
B
Ben • couple • au
10
2026-07-02 • via Nuitee
W
Wade • couple • au
10
Pros:

Very clean and friendly staff and awesome location to every thing

Cons:

Nothing I can complain about with my stay

2026-07-01 • via Nuitee
A
alex • couple • au
8
2026-06-30 • via Nuitee
A
Alexandra • solo_traveller • au
10
2026-06-30 • via Nuitee
Y
Yan • couple • au
6
It was a nice hotel overall, but the staff need more training on how to communicate with customers.
Pros:

The location was great and very convenient, with easy access to everything.

Cons:

However, the front desk service was disappointing. We booked Room 503 and arrived around 4–5pm on 27 June. I checked in by myself at first, greeted the staff member, and gave her my full name so she could find the booking. After finding it, she simply said “PHOTO ID” in a very abrupt way, without saying “please” or asking politely.

I found this quite rude and unprofessional. Is this how your staff are trained to speak to customers? When my husband walked in shortly after, her attitude changed immediately, which made the check-in experience feel even more uncomfortable and strange.

I hope management can take this seriously and provide better customer service training.

2026-06-29 • via Nuitee
E
Evelyn • couple • au
7
2026-06-29 • via Nuitee
K
Kristy • solo_traveller • au
9
Pros:

Bed was comfy, bathroom big and clean, shower pressure was good.

Cons:

Teacups too small. Everything else was great

2026-06-29 • via Nuitee
I
Ian • couple • au
7
2026-06-28 • via Nuitee