Crystalbrook Kingsley

Hotels
8.7 (4889 reviews)
282 King Street , Newcastle , au

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Parking issues
Limited food options

Categories

Cleanliness
8.56
Room was modern and clean, indicating good cleanliness, but some reviews expressed disappointment regarding pricing and overall experience.
Service
9.33
Staff were described as amazing and helpful, showcasing a strong service quality.
Location
9.37
Multiple reviews highlighted the great location, especially for accessibility to theatres and central attractions.
Room Quality
8.72
Rooms were generally noted as modern and nice, though some reviews mentioned issues with lighting controls for older guests.
Amenities
8.65
Amenities were well presented but some guests found certain options (like bars) unavailable during their stay.
Value for Money
8.31
Concerns were raised about pricing with respect to room size and amenities, indicating it's not seen as good value by all guests.
Food and Beverage
7.86
The restaurant was closed on a night guests expected it to be open, causing disappointment regarding dining options.
Overall Experience
8.83
While there were a few negative experiences, the majority of guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:57

Property Description

Luxurious Accommodation
Crystalbrook Kingsley, a 5-star hotel in Newcastle, offers a lavish stay just 1.7 km from Newcastle Beach. The air-conditioned rooms feature modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Top-Notch Facilities
Guests can indulge in the hotel's free bikes, terrace, and on-site restaurant, perfect for a relaxing evening. The 24-hour front desk, room service, and free WiFi add convenience to your stay. Additionally, the bar is ideal for unwinding after a day of exploring the city.

Prime Location
Conveniently located near popular attractions like Newcastle City Council and Newcastle City Hall, Crystalbrook Kingsley is the perfect base for your Newcastle adventures. Don't miss out on the chance to explore the city while enjoying a luxurious stay at our hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

8.7
Based on 4889 reviews
Cleanliness: 8.56
Service: 9.33
Location: 9.37
Room Quality: 8.72
Amenities: 8.65
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
C
Claudine family_with_children au
10
2026-08-27 via Nuitee
T
Tejwant couple au
7
2026-08-27 via Nuitee
H
Harley couple au
10
Pros:

Awesome room and facilities the rooftop bar and restaurant was great

Cons:

Parking wasn’t included and I was told it was

2026-08-24 via Nuitee
C
chad solo_traveller au
8
2026-08-24 via Nuitee
S
Stephanie family_with_children au
9
Overall very nice with very helpful friendly staff.
Pros:

Fabulous views from restaurant. Breakfast was adequate, hot and easy to receive. Atmosphere was friendly.

Cons:

We discovered a sock under one of our beds that wasn't ours.

2026-08-23 via Nuitee
S
Suzanne couple au
10
Good for the train, theatre and the hotel was great.
Pros:

We did not have breakfast
Location perfect for our theatre evening

Cons:

I’m

2026-08-23 via Nuitee
M
Maria solo_traveller au
10
Pros:

I was extremely happy with the hotel and its location and it was very clean. All the staff there were very helpful and friendly. I enjoyed my stay there and definitely stay there again.

Cons:

The room we stayed in was a little small but that was offset by the cleanliness, location and the wonderful staff.

2026-08-23 via Nuitee
W
Willa solo_traveller au
10
Great for a weekend away.
Pros:

It lived up to the marketing: high tech, well supplied, great breakfast, accommodating staff and central location.

Cons:

No spa or sauna, but we knew that.

2026-08-23 via Nuitee
D
Deborah solo_traveller au
10
Pros:

Loved this Hotel. Accommodation was great so was the breakasf lunch and dinner we ate there.

Cons:

No account was emailed and I had to call about the account.

2026-08-23 via Nuitee
M
Matthew couple au
6
2026-08-23 via Nuitee
C
Catherine couple au
9
2026-08-22 via Nuitee
D
Daniel solo_traveller au
10
Pros:

Modern, stunning interior design. All the round curves of furniture, the room, the elevator, etc that matches the physical building is beautiful.

Cons:

Limited free parking

2026-08-20 via Nuitee
K
Kate couple au
10
2026-08-20 via Nuitee
M
Matt couple nz
10
I’d stay here again 100%
Pros:

The staff were all great! Great location and the bathrooms are really cool

2026-08-20 via Nuitee
A
Ashleigh couple au
9
Great location, comfortable and clean with a nice buffet breakfast with a view
Pros:

The location was great, everything we were going for was in walking distance or light rail including the boardwalk, the beach and restaurants and shops.
The staff were helpful and efficient and the buffet breakfast variety and quality we enjoyed a lot + the view from the restaurant was nice.
The room was comfortable and the facilities and amenities were maintained well

Cons:

I suppose because it is in the city, parking options were limited. We opted to park in the associated car park 5 minutes walk away validated for $20 per day. But we could enter and exit how many times we liked.

2026-08-17 via Nuitee
C
Caitlin couple au
10
2026-08-17 via Nuitee
A
Arrin couple au
9
Very nice and would happily stay here again.
Pros:

Very nice decor and ambience, lovely rooftop bar and restaurant. Rooms very comfy and stylish.

Cons:

Nothing, the service and product delivery was on point for the budget.

2026-08-17 via Nuitee
A
Angela solo_traveller au
8
A great stay!
Pros:

Good location. Lovely rooms.

Cons:

Valet parking cost $50 a night!

2026-08-16 via Nuitee
J
Janaye couple au
10
Pros:

great location, lovely rooms

2026-08-16 via Nuitee
A
Avery couple au
7
2026-08-16 via Nuitee