Pestana CR7 Gran Vía Madrid

Hotels
•
Pestana Hotel & Resorts
8.5 (7277 reviews)
29 Calle Gran Vía , Madrid , ES
+34 917 71 02 40

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (Gran Vía, near metro and shopping)
Comfortable beds / spacious rooms (some guests received upgrades)
Friendly/helpful staff in many reviews
Good breakfast options reported by several guests
Rooftop bar and central hotel atmosphere
Cons:
Inconsistent cleanliness / reports of odors and lack of housekeeping
Perceived poor value for money / price too high
Pool closed or access fees; gym access limited
Reception unwelcoming for some; service variability (pizzeria/breakfast issues)
Small rooms/bathrooms in some units; minibar/fridge and elevator problems

Categories

Cleanliness
7.5
Mixed reports: several guests praised clean, spacious rooms and daily bottled water/toiletries, but multiple reviews report poor housekeeping, odors, lack of cleanliness and no routine room cleaning.
Service
9.5
Mostly positive staff interactions (friendly, helpful, upgrades), but some notable negative experiences at reception and with pizzeria/breakfast service; overall staff often described as attentive.
Location
10
Consistent strong praise for location (Gran Vía, close to metro and shopping), repeatedly cited as a primary reason to stay.
Room Quality
9
Many guests found beds very comfortable and rooms spacious (some received deluxe upgrades); however, there are recurring notes about small rooms or small bathrooms in certain units.
Amenities
8.5
Good amenities mentioned (rooftop bar, pool, gym), but several complaints about the pool being closed/fee to access rooftop, limited gym access, minibar/fridge issues and elevator problems.
Value for Money
7
Several guests felt the hotel was expensive for what was offered and explicitly stated they expected more for the price.
Food and Beverage
8.5
Breakfast buffet praised by some as 'super' while other guests reported terrible breakfast or poor pizzeria service; overall food experiences are mixed but generally positive enough.
Overall Experience
8
Overall a generally positive stay driven by excellent location, comfortable beds and helpful staff, tempered by intermittent service/cleanliness and value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Accommodation
Pestana CR7 Gran Vía offers a blend of modern comfort and style in the heart of Madrid. The hotel boasts well-appointed rooms with top-notch amenities including air conditioning, flat-screen TVs, and private bathrooms, ensuring a relaxing stay for every guest.

Exceptional Facilities
Indulge in the various facilities provided by the hotel such as a restaurant, fitness centre, and a bar. With a 24-hour front desk, room service, and free WiFi, your needs are always catered to at Pestana CR7 Gran Vía.

Breathtaking Views and Dining
Savor delicious meals at the hotel's restaurant, enjoy a cocktail overlooking panoramic views of Madrid, or unwind on the outdoor terrace. Don't miss the opportunity to experience the only rooftop offering multiple heights and 360° views of the city.

Book now and elevate your stay at Pestana CR7 Gran Vía Madrid!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 7277 reviews
Cleanliness: 7.5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 8.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8
K
Karina • family_with_children • at
7
Pros:

Top Lage.
Zimmer war sauper und geräumig. Das Bad hätte größer sein können.

Cons:

Für den Preis hätte ich mehr erwartet.

2026-10-29 • via Nuitee
Z
Ziad • family_with_children • lb
10
Good
Pros:

Location and his name since related to Christiano Ronaldo

Cons:

The service in the pizzeria

2026-10-28 • via Nuitee
F
Francisco • extended_group • cl
9
Pros:

Ubicación

Cons:

Habitaciones muy pequeñas

2026-10-27 • via Nuitee
B
BAHATI • extended_group • tz
10
Excellent hotel
Pros:

Good location

Cons:

Deposit money not yet credited to me

2026-10-27 • via Nuitee
M
Mohamed • solo_traveller • ma
10
2026-10-26 • via Nuitee
D
Dr.Waleed AlBabtain • family_with_children • sa
6
Cons:

لا وجود لشطاف والغرفة صغيره جداا

2026-10-26 • via Nuitee
H
Haime • couple • aw
10
First visit Love Madrid but more the hotel with it staf
Pros:

It was very nice, great location close to metro. The room was spacious nd clean and the bed was very comfortable. Staff was very nice, friendly and helpful. Also the breakfast buffet is super.if you are going to Madrid, this is the place to stay

Cons:

Nothing everything was great

2026-10-26 • via Nuitee
F
Fernando • couple • pt
4
2026-10-26 • via Nuitee
H
Henry • couple • ar
4
regular
Cons:

la poca comodidad y la regular atencion

2026-10-24 • via Nuitee
A
Alawi • couple • ae
9
The location is excellent and close to shopping centers
Pros:

Location

Cons:

Price is a little bit high

2026-10-24 • via Nuitee
A
Ana • couple • fr
2
Ne vaut vraiment pas le coup, malgré qu’on est passé de super belles vacances nous ne voulions jamais être à l’apparteme
Pros:

L’emplacement

Cons:

Rien n’allait, les odeurs, les problèmes d’électricité, pas d’eau chaude du séjour, aucune propreté dans la chambre, pas de ménage proposé, la salle de sport est pas accessible en liberté, les cartes de chambre n’ont pas fonctionnes donc la réception devait venir au 6e étage à chaque fois pour nous ouvrir donc aucune liberté, beaucoup trop cher pour ce que c’est.

2026-10-23 • via Nuitee
A
Arik • family_with_children • il
10
Pros:

All is perfect

2026-10-22 • via Nuitee
L
Lopez • family_with_children • ve
5
Pros:

Ubicación

Cons:

Tuve que subir mis naletas por las escaleras de la entrada a las 12 de la noche despues del vuelo. La nevera de la habitación no enfriaba.

2026-10-21 • via Nuitee
خالد • couple • kw
8
2026-10-21 • via Nuitee
A
Antonio • couple • it
10
ogni giorno è stata una nuova emozione da vivere
Pros:

comfort dell’hotel , zona principale , proprio sulla Gran via

2026-10-20 • via Nuitee
L
Lesley • family_with_children • gb
9
Mixed feelings
Pros:

Every detail had been thought of; toothbrushes, bottled water daily, proper hairdryer. The bed was extremely comfy especially after long days walking. Loved the separate toilet and shower. Location was spot on. We also had a free upgrade to deluxe, thank you very much, completely unexpected and grateful.

Cons:

I was disappointed the pool was closed in October when the weather was 27 degrees. I really wanted to enjoy the water to cool down. Roof bar was €5 each to access, sorry but if I'm a guest and already paid quite a lot to stay I want free access, the roof top bar and pool were both reasons we chose this hotel! Sonwe didn't really benefit.
Gran Vía can be loud at night, large crowds and sirens, it felt and sounded like New York but that's not the hotels fault.

2026-10-20 • via Nuitee
T
TAHERAH • couple • kw
1
The reception staff were unwelcoming and the check-in experience was disappointing. Please note that this is my second t
Pros:

Location

Cons:

Not welcoming , terrible breakfast, poor service

2026-10-20 • via Nuitee
D
Danner • couple • de
8
Pros:

Lage, Rooftop Bar, Frühstück

Cons:

Dass die Minibar nicht aufgefüllt war und man um 23:00 Uhr kein Getränk mehr an der Sportsbar bekommt. Und dass der Pool bei knapp 30Grad schon geschlossen hatte.

2026-10-19 • via Nuitee
A
Anne-Mette • couple • dk
9
2026-10-19 • via Nuitee
C
cesar • couple • co
7
El ascensor se demora demasiado es viejo y solo hay uno . En todo el tiempo que estuve uno de los 2 no funcionaba o súpe
Pros:

Ubicación y las instalaciones

Cons:

Ascensor

2026-10-18 • via Nuitee