The Parkgate Hotel

Hotels
8.9 (5947 reviews)
Westgate Street , Cardiff , GB
+44 29 2274 5610

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good amenities
Cons:
Poor breakfast service
High meal prices

Categories

Cleanliness
8.35
Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.
Service
9.35
Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.
Location
9.35
Many guests highlighted the hotel's great location, making it easy to explore Cardiff.
Room Quality
8.85
Rooms were frequently described as spacious, clean, and well-maintained.
Amenities
8.85
The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.
Value for Money
8.85
Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.
Food and Beverage
8.35
Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.
Overall Experience
9.25
Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:31

Property Description

Luxurious Amenities
Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations
Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location
Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.

Important information:

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 5947 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
E
Edie • solo_traveller • gb
10
2026-09-12 • via Nuitee
D
Darren • couple • gb
10
2026-09-12 • via Nuitee
C
Creighton • couple • gb
9
2026-09-12 • via Nuitee
A
Aimee • family_with_children • gb
10
2026-09-12 • via Nuitee
S
Stuart • couple • gb
5
Did not meet expectations.
Pros:

Location.

Cons:

Stained carpets in room.

2026-09-11 • via Nuitee
T
Tanya • solo_traveller • ca
8
2026-09-11 • via Nuitee
S
Scott • couple • us
9
2026-09-10 • via Nuitee
B
Burnham • solo_traveller • gb
10
Pros:

Amazing hotel, view of the stadium, spacious rooms, comfy beds and amazing staff.

Cons:

Nothing

2026-09-10 • via Nuitee
K
Kevin • solo_traveller • gb
9
2026-09-10 • via Nuitee
J
Jon • couple • gb
7
Great stay
Pros:

Great location, very friendly staff and spacious room with a very comfortable bed.

Cons:

Unfortunately my bath towel in the shower room was dirty ans clearly had not been checked before placing in the room.

2026-09-09 • via Nuitee
D
Danns • couple • gb
9
2026-09-09 • via Nuitee
L
Lyn • couple • gb
9
Great to be in centre of Cardiff
Pros:

Great location and parking available at the stadium next door

2026-09-09 • via Nuitee
F
Felipe • couple • cl
10
Maravilloso
Pros:

Todo excelente

Cons:

.

2026-09-09 • via Nuitee
R
ryan • solo_traveller • gb
10
2026-09-09 • via Nuitee
A
Andrew • solo_traveller • gb
7
Good apart from the breakfast !
Pros:

Breakfast was pretty poor considering the status of the hotel. Their scrambled eggs was the worst I've ever had.

Cons:

Breakfast

2026-09-08 • via Nuitee
N
Nia • solo_traveller • gb
8
Pros:

Lovely comfortable beds and very good breakfast

Cons:

The showers could do with a bit more pressure

2026-09-07 • via Nuitee
R
Rakhi • solo_traveller • ae
10
2026-09-07 • via Nuitee
P
Paul • couple • gb
10
Lovely room and perfect location.
Pros:

Location and style

2026-09-07 • via Nuitee
Y
Yerkegali • solo_traveller • kz
9
2026-09-07 • via Nuitee
A
Alis • extended_group • gb
7
Great Location, but would not stay in this hotel again
Pros:

The location is excellent.

Cons:

The bathroom sink does not have any space to stand your toiletries and the taps are separate instead of more convenient mixer taps.
As the bathroom is so small, the shower door should have a sliding door instead of a door that opens outwards. The shower taps were separate and fiddly, instead of having more convenient mixer taps.
The Spa was not free for guests which it should be!

2026-09-07 • via Nuitee