The Parkgate Hotel

Hotels
8.9 (5769 reviews)
Westgate Street , Cardiff , gb
+442922745595

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Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good amenities
Cons:
Poor breakfast service
High meal prices

Categories

Cleanliness
8.35
Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.
Service
9.35
Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.
Location
9.35
Many guests highlighted the hotel's great location, making it easy to explore Cardiff.
Room Quality
8.85
Rooms were frequently described as spacious, clean, and well-maintained.
Amenities
8.85
The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.
Value for Money
8.85
Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.
Food and Beverage
8.35
Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.
Overall Experience
9.25
Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:31

Property Description

Luxurious Amenities
Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations
Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location
Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.

Important information:

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 5769 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
N
Nirvan • solo_traveller • mu
10
Pros:

For our first time in Cardiff we chose this hotel mainly for its central location and it being within walking distance from the main spots. The room was super comfy and the staff always willing to help. Checkin and checkout process was amazingly easily. We also had breakfast in the hotel itself and there is a good variety of dishes available.

2026-07-04 • via Nuitee
D
David • couple • gb
10
2026-07-04 • via Nuitee
A
Alexandra • solo_traveller • gb
10
Pros:

-

Cons:

-

2026-07-04 • via Nuitee
M
Mishel • couple • cy
8
2026-07-03 • via Nuitee
P
Patricia • couple • gb
10
The staff were very friendly and welcoming. Room was spacious and spotlessly clean.
Pros:

A large selection of foods. Restaurant was very clean. Didn't have to wait for a table.

Cons:

Food wasn't hot enough.

2026-07-03 • via Nuitee
S
stuart • couple • gb
9
Cons:

Ridiculous high price when even on in the city. Same as all the other hotels cashing in.

2026-07-02 • via Nuitee
A
Anthony • couple • gb
9
Nice and very relaxing
Pros:

Nice location

Cons:

No car parking

2026-07-02 • via Nuitee
A
Andy • couple • gb
10
Pros:

The look and location

Cons:

All good

2026-07-02 • via Nuitee
O
ONLINE • couple • gb
10
Great night away
Pros:

The location and best hotel in Cardiff

Cons:

Nothing

2026-07-02 • via Nuitee
F
Findlay • couple • gb
10
2026-07-02 • via Nuitee
D
Dean • couple • gb
8
2026-07-02 • via Nuitee
C
Chris • couple • gb
10
2026-07-01 • via Nuitee
M
Matthew • couple • gb
10
2026-07-01 • via Nuitee
J
Jasmin • couple • de
10
Super Adresse - immer wieder gerne
Pros:

Das Zimmer war modern, sauber und gut ausgestattet - mit Blick auf das Principality Stadium. Die Lage war ideal - sehr zentral, um vieles Sehenswürdige zu erreichen.
Personal war sehr freundlich und das Frühstück war super. Auch die Möglichkeit, vorher online einzuchecken und die Zimmerkarte dem Apple Wallet hinzuzufügen, war ein tolles Feature.

2026-06-30 • via Nuitee
D
David • extended_group • gb
10
Very good position and hotel staff were very polite and professional
Pros:

Very good and varied

Cons:

Dynamic pricing isn’t good

2026-06-30 • via Nuitee
M
Madeline • solo_traveller • gb
9
Pros:

Relaxed but sophisticated environment

Cons:

Nothing

2026-06-30 • via Nuitee
D
Darren • solo_traveller • gb
7
Pros:

Had a very high quality feel. Location was excellent for town, castle, principality.

Cons:

Breakfast was good quality food, but not overly warm

2026-06-29 • via Nuitee
E
ELIZABETH • solo_traveller • gb
9
Pros:

Fantastic room and lovely spa treatments

Cons:

Breakfast is underwhelming. No hash browns or veggie sausages

2026-06-29 • via Nuitee
V
Veerle • solo_traveller • gb
10
Pros:

Nice room perfect location great value for money

2026-06-29 • via Nuitee
J
Joanne • couple • gb
10
Perfect hotel in the perfect location
Pros:

Clean and tidy

Cons:

Nothing

2026-06-29 • via Nuitee