Canopy By Hilton Portland Waterfront

Great location to marinas, restaurants and shops! Loved the lobby area and the attached Saltyard Cafe!

Canopy has been a favorite hotel for us in the past due to the updated decor, pleasant staff, and cleanliness. This particular location needs a couple of disclaimers. Be aware that unless you select the waterfront view, you will have views of the HVAC system because the rest of the hotel is U-shaped facing the city and smack in the middle of the U is the HVAC system visible from all floors and the three wings. It's fine if you are above the 3rd floor and you look straight out to the city skyline (just don't look down). This is a pet friendly property, so be sure to indicate if you need a room that has been given extra cleaning attention. We had to change rooms a couple of times to find one free of fur and odors. But if we had a dog, we would be happy to have such a nice hotel to bring them. We just happen to have some allergies and were hoping to find one room that was designated as pet free. The management informed us that this is a HILTON policy so all rooms are available for pets. We were able to walk to everything in the area. The rooftop is a cool spot for late night drinks. There are bikes available but we did not use them. There is also a coffee/pastry bar for breakfast available for purchase and it did smell good, we just did not indulge. I liked the ambiance but I wish they had some pet free rooms. Allison, the front house manager was very apologetic and made an effort to rectify the situation for which we were grateful.

We arrived in Portland after a delightful river/coastal cruise. Cruise ships debark early to prepare for next cruise, so we were at the hotel at 9am-ish. Long before check-in time. But Renee had a room ready for us, much to our delight. It was a clean, well appointed room and kept clean by able staff. The robes were very thick and heavy. Many choices for various lighting options. Excellent shower with very accommodating heads to choose your use. We asked for a second chair for sitting in the room and one was delivered promptly. We went up to see the rooftop bar and found they offer small plates rather than a full dinner option, so we went elsewhere to find our choice. Did have one breakfast in the cafe (photo of wall sculpture) on ground level and it was delicious and easy to order. Enjoyed our Portland stay here, and will likely book again next time we are in Portland for another cruise. Renee became our point person while here. She happily and professionally helped us each time we asked.

Stayed May 8–10, 2026. The hotel is valet-parking only, so I had no choice but to hand over my 2025 Mazda CX-50. We didn't use the car all weekend.

After the trip I found the driver's door control panel had been pried at with a tool — bent plastic, gouges, torn leather. A Mazda dealer dismantled and inspected the door and stated in writing on the invoice that the panel was "previously tampered with" and needs full replacement. My dashcam, which records at every ignition start, was disconnected while the car sat in the valet garage and reconnected mid-drive on the return — the footage literally starts in the middle of the parking lot.

I reported it to the Portland police and filed a damage claim. The valet contractor's claims administrator denied it based on ticket fine print, then ignored my formal appeal with all evidence attached for a month. Nearly $1,200 in repair and inspection costs, out of my own pocket so far.

Guests should know: you are required to use this valet, the hotel outsources it, and when something goes wrong you'll be handed off to a third-party claims department that doesn't respond. Check your car thoroughly — interior included — before you drive away, because their ticket says claims must be made before leaving the facility.

A second look and I liked it better the second time.

The location is still just as good as before, but I enjoyed the hotel itself a bit more. Maybe it was because it was a few days longer than last time but I felt more comfortable this time around.

Rooms are still comfortable and functional. Still in good condition and the mattresses were being replaced during my stay. Although to be fair, I don't think they needed to be, but hey they are being proactive in keeping things fresh and serviceable and so kudos for that.

Rooftop bar Luna was busy but even though I was also staying on the 6th floor I didn't hear a single noise so again, well done Canopy!

Still valet only, which is of course my perpetual dislike, the parking cost is almost the same to self-park anywhere in Portland (the Spring Street garage is now $40 a night).

Overall, I'm glad I came back and I'm quite sure there will be a third trip, hopefully sooner rather than later.

Oh, and the front desk...one of the better check in experiences I have had in a long long time. So thank you!

Wonderful stay. Rooftop bar is amazing with great food, cocktails, and view. Very clean facility. This Staff was amazing. My wife left her phone on the nightstand beside the bed. We were already at the airport and through security. We called the hotel and the Valet drove the phone out to us. Really amazing experience and we will be back. Marley at the front desk took great care of us.

The location is great. It is right on the main drag in downtown Portland, a short walk to just about anywhere. If walking is not your thing, consider ride sharing or cabbing since parking downtown can be difficult and expensive.

The staff is fantastic! They sent out an email a couple days before we arrived with details on the hotel and suggestions on things to do. We also called them to talk about parking and ended up Ubering from the airport and skipping the rental car entirely.

The only downside is that the walls in the rooms are paper-thin. We could follow complete conversations from the room next door and could hear their TV clearly. The occupants changed during our stay, so unless we got two very loud groups, the walls are the issue. When they were up late or up early or up in the middle of the night, so were we. We could hear everything going on in the hallway and upstairs too, so this is not just one room's issue.

Usually I deal with this by running the HVAC fan on low all night but the Canopy has gamed the HVAC so that even if the fan is set to run, it shuts off when the room reaches temperature. That may save a nominal amount of electricity, but it detracts from the room's comfort tremendously.

I'd stay here again, but would cross my fingers that we get neighbors who are more quiet.

I love this hotel! I stay in the Old Port frequently and this is my favorite. The rooms are great and the staff is even better. I am a diamond member (working on diamond reserve) and got upgraded this week. We were delighted!

I couldn't have been happier with our stay. Right away, the staff was so friendly in greeting us, I put a little note on the reservation that it was our anniversary and they did a bunch of things to make it special, free pastries in the room with a note. Breakfast at Salt Yard is incredible, not sure if it's as high on lists as it should be but if you stay you need to try it.

You won’t find a better stay in Portland on the Harbor than the Canopy. The location is ideal, the bed is very comfortable and the staff is excellent. We stayed one night there as we had flown in from Atlanta and on our way to Bar Harbor. As we were checking out Alex DiNapoli with Guest services went out of his way to be hospitable and gave us great advice about places to eat in Bar Harbor!

What great customer service, we were so blessed to meet him and receive such great guidance.

Bill Holcombe
Atlanta Ga

We just spent a wonderful 3 nights at this hotel. I honestly think the word “no” is not in their vocabulary. The hotel was immaculate. A wonderful rooftop bar called Luna. Great drinks and bartenders. A special shoutout to Ellis and Marley at the front desk as they were particularly accommodating. Can’t wait to return!!!!

Booked a premium water view king. Room was nice and quiet. From the 4th floor there was not much of a water view. May be better on the 5th or 6th floor. Sadly the view of the homeless setup across the street in a small park with one bench was more prominent than the water view. Not the hotel's fault but still not what we paid to look at. A room without a "water view" may be better. Breakfast restaurant / coffee shop was outstanding. Valet fee was charged for one night but removed when I called them after checkout. We didn't have a car. Nice hotel in a great location but Portland needs to work on a few things.