The Segond Hotel

Hotels
9 (3674 reviews)
Triq Gajdoru & Triq il-Komittiva Gozo , Xagħra , mt

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Excellent service
Well-located
Cons:
Noise from other rooms
Uncomfortable bed and pillows
Limited food variety at breakfast

Categories

Cleanliness
8.89
Guests praised cleanliness throughout the premises.
Service
9.36
Exceptional dedication and flexibility of the staff were noted.
Location
9.4
Location was described as perfect, quiet, and well-connected.
Room Quality
8.35
Some guests mentioned issues with room comfort and noise.
Amenities
8.88
Amenities were generally well-received but could improve in variety.
Value for Money
8.84
Guests found the hotel to be reasonably priced.
Food and Beverage
8.89
Breakfast was appreciated, though some desired more variety.
Overall Experience
9.36
Overall, guests felt cared for and had a wonderful stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:07

Property Description

Luxurious Amenities and Services
The Segond Hotel boasts a seasonal outdoor swimming pool, shared lounge, terrace, and a restaurant. Enjoy 4-star service with room service, a 24-hour front desk, and complimentary WiFi. Unwind with a drink at the bar.

Comfortable and Well-Equipped Rooms
Relax in air-conditioned rooms featuring a desk, coffee machine, safety deposit box, flat-screen TV, and a private bathroom with a shower. Some units offer balconies, and all rooms include a kettle, bed linen, and towels.

Convenient Location
Located in Xagħra, The Segond Hotel is just 1.4 km from Ramla Beach and 2.9 km from Marsalforn Beach. With Malta International Airport a short 39 km away, your vacation starts the moment you land.

Book your stay at The Segond Hotel now for a luxurious and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 3674 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
S
sutton solo_traveller hr
10
2026-07-25 via Nuitee
E
Ethan couple be
9
Très agréable
Pros:

Le lit est confortable. La chambre est très spacieuse ainsi que la salle de bain.
Le wi-fi fonctionne très bien le petit frigo également. Nous ne sommes pas loin des restaurants et la climatisation est cool.
Le petit déjeuner était vraiment très bon

Cons:

Le digicode de la porte est un petit peu capricieux. Le fait que le déjeuner se termine à 9h30 c’est très tôt et qu’il y ait pas de réceptionniste en cas de problème.

2026-07-25 via Nuitee
J
Jeanelle couple mt
9
2026-07-24 via Nuitee
K
Kyle solo_traveller mt
10
2026-07-24 via Nuitee
K
Kurt solo_traveller mt
3
Pros:

I am very disappointed with my stay. Our room was not ready at the official check-in time, and we had to wait while it was being cleaned. We were also given the wrong door code, and at one point another guest opened our room while we were inside, which was a serious security issue.

The breakfast was very basic and uninspiring, and the breakfast area felt cold and unwelcoming, with only tiled floors and plain white walls. Communication was also frustrating, as responses appeared to come only from AI, and although the receptionist acknowledged our concerns, they avoided taking responsibility or resolving the issues.

2026-07-23 via Nuitee
K
Kyrylo couple mt
10
2026-07-23 via Nuitee
M
michael solo_traveller mt
8
Pros:

Everything was just great.

Cons:

Nothing

2026-07-23 via Nuitee
G
Gordon Peregin solo_traveller mt
9
Pros:

Everything

Cons:

No spaces to put staff in bathroom

2026-07-23 via Nuitee
J
Justine solo_traveller mt
10
2026-07-22 via Nuitee
R
Reshma solo_traveller mt
9
Pros:

staffs are more friendly and helpful. Thank you guys make our stay excellent

2026-07-22 via Nuitee
J
Joseph Attard solo_traveller mt
4
Disappointed
Cons:

1. The rooftop "pool"
Calling it a pool is generous - it's more of a plunge tub, and a crowded one at that. Open only from 9am to 6pm, right through the peak of summer heat, it was practically unusable. If you want to use it, you need to hope that there are fewer than 4 people already in it.
2. Room air conditioning
The A/C could not be set to drop below 27°C, no matter what we tried. During a heatwave, this made proper rest nearly impossible.
3. Lift out of service
One of the building's two lifts was broken for our entire stay, with no indication that anyone was working on it. To make matters worse, the other remaining lift was frequently monopolised by housekeeping trolleys, leaving us to take the stairs more than once.
4. Selective responses to reviews
Looking through past reviews, I noticed a pattern: the hotel consistently replies to positive comments while ignoring negative ones - even from guests who left a mix of both. It's hard not to read this as a sign that complaints simply aren't being taken seriously.
5. Review incentives
After checkout, the Segond Team asked us to leave a 5-star review in exchange for a chance to win a free stay. Genuine feedback only means something when it's given freely, without an incentive attached. Offering a prize for a positive rating undermines the trustworthiness of the entire review system - and casts real doubt on how many of the hotel's other glowing reviews were earned the same way.

2026-07-22 via Nuitee
A
Alex Zammit solo_traveller mt
3
Pros:

Nothing

Cons:

Room a/c out for 3 hours in an outside temp of 41°

2026-07-22 via Nuitee
R
Ruth solo_traveller mt
7
Pros:

Checking in and out was super easy, the room was nice and the bathroom was enormous.

Cons:

Only issue was the ac didn't seem to keep up with the heat, but was probably due to the heat wave going on

2026-07-21 via Nuitee
P
Pisani couple mt
6
2026-07-21 via Nuitee
N
Nadette Xuereb couple mt
8
Good stay
Pros:

Very good stay

Cons:

The pool closed at 6pm and opened at 10am, so was useless to people staying one night

2026-07-21 via Nuitee
O
Oskar solo_traveller pl
8
2026-07-21 via Nuitee
R
Ramona solo_traveller mt
6
Pros:

The location

Cons:

The AC was not that good

2026-07-21 via Nuitee
B
Bridget solo_traveller mt
8
Pros:

Very clean. Comfortable and very helpful staff
Would definitely recommend and book again
Thank you

Cons:

The pool was small but otherwise all was good

2026-07-21 via Nuitee
M
Mila Buden solo_traveller hr
7
2026-07-21 via Nuitee
G
Gry solo_traveller no
6
Pros:

Rommet og renholdet

Cons:

Bassengfasilitetene

2026-07-21 via Nuitee