The Langham, Jakarta

We had an excellent stay at The Langham Jakarta third or fourth time i had been there .The hotel is elegant, luxurious, and beautifully maintained. The staff were exceptionally professional, warm, and attentive, always going the extra mile to make our stay memorable. Our room was spacious, spotless, and very comfortable. The breakfast offered a great variety of high-quality dishes, and the facilities, especially the swimming pool and fitness center, were outstanding. The location is also convenient, with easy access to shopping and restaurants. Thanks to all the staff !! Very nice and kind 🙏

I had an excellent stay at The Langham, Jakarta. The hotel offers a perfect combination of luxury, comfort, and outstanding service. The rooms are beautifully designed, spacious, and impeccably maintained to the highest standards of cleanliness. The staff were exceptionally friendly, attentive, and always willing to go the extra mile to ensure a memorable experience. The facilities, including the pool and wellness areas, were impressive and provided a great opportunity to relax and unwind. The hotel's location is also very convenient, making it an ideal choice for both business and leisure travelers. I highly recommend The Langham, Jakarta and would gladly stay there again in the future.

I loved the hotel. The service was impeccable! The place had the perfect combination of elegance, modernity with a hint of Englishness. Our room was large and plentiful and had a luxurious feel to it.

Our Company trip of 17 paxes from Malaysia.

- we had paid for all room nights yet were made to sign a contract for lunch at Alice Restaurant. We had to wave for waiter's attention the entire time ! Food was below par.

- similarly at Tom's for our dinner. Nice vibe but very poor service; had to wave for waiters' attention. Not all 17 guests were given proper dinner plate. Had to wave and remind drinks ordered; waiting time quite long. The restaurant wasn't even 50% full.

- the service of the travel agent appointed by the hotel via concierge (BMW tours/Bali Megah Wisata) is extremely disappointing. We organized a day trip by whoosh train to Bandung. We were cheated as the agreed ATV activities wasn't for 17 paxes. They had only 4 partially damaged ATVs and we were made to ride for 5mins behind a garden and were asked to take turns to play kids games like bow and arrow and slingshot beside the building. They also changed our return train ride to the latest without consulting us (they have our whole day program).

- we appreciate they upgraded our Director's room.

- breakfast selection was good.

- the best service is definitely the team at Concierge - David, Eve and Venice. You're superb!

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The Langham is a great hotel, the food is very nice during the complete day and the drinks at the bar are fantastic and extraordinary. The Sunday Brunch is really something special.

From the moment we arrived at The Langham, Jakarta we stepped into a world of exceptional service, accomodation, food and facilities.

Here’s a professional, balanced feedback email that acknowledges what the hotel does well while clearly outlining the issues you experienced.

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Subject: Feedback on My Recent Stay at The Langham, Jakarta

Dear Guest Relations Team,

I recently stayed at The Langham, Jakarta for two nights and wanted to share my feedback following my stay.

Having heard so many positive things about the property, and given its Michelin Key recognition, I arrived with high expectations. While the hotel is undoubtedly beautiful and the rooms are elegantly appointed, there were several aspects of my stay that unfortunately fell well short of what I would expect from a luxury hotel of this calibre.

1. Poor sound insulation affecting sleep quality

The biggest disappointment was the lack of sound insulation in the guest room. Both mornings I was awakened very early by loud mosque prayers from outside the hotel. I fully respect the local culture and religious practices, but I was surprised that the room offered so little protection from external noise. A luxury hotel should provide an environment conducive to restful sleep, and unfortunately I did not enjoy a proper night’s rest during my stay.

2. Inconvenient workspace design

As someone who often needs to work while travelling, I found it surprising that the work desk had no conveniently accessible power outlet. Having to search for alternative sockets made what should have been a simple task unnecessarily inconvenient. It seems like an obvious design oversight for a hotel that caters to business travellers.

3. Disappointing breakfast service

Breakfast service on my second morning was particularly disappointing. I experienced a long wait before being seated despite available tables, and after ordering coffee, I waited approximately 30 minutes without receiving it. I reminded different staff members multiple times, yet my coffee only arrived after an unreasonably long delay. This level of service was inconsistent with the standards I would expect from a five-star luxury property.

I am sharing these comments not simply as complaints, but because I genuinely believe The Langham has the potential to deliver an exceptional experience. Beautiful facilities alone are not enough—comfortable sleep, thoughtful room functionality, and attentive service are equally important in defining luxury hospitality.

Thanks for all the excellent experiences here, especially thanks to The Langham Concierge team for supporting us 24/24, very carefully, shout out to Concierge team: David, Eve, and Venncy

Very nice and quality hotel. All staff are helpful and the room is exceptional. Very clean and high quality.

truly enjoyed my stay. It was a very relaxing experience. The accommodation was comfortable, the food was excellent, and the staff provided outstanding service. I couldn't have asked for a better experience.

We were very impressed with our stay.The rooms were clean,convenient, and the location was great. The food was delicious.

Luxurious hotel though bathroom was a bit old. Water was flowing out of the shower area into the vanity area making the marble floor slippery.
Service was great and staff very friendly and pro-active.