Santa Maria City Hotel

Hotels
8.5 (1149 reviews)
Ionos Dragoumi 5 , Rhodes Town , GR
+30 2241 022475

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Cleanliness issues
Room quality discrepancies

Categories

Cleanliness
7.21
Some reviews mentioned cleanliness issues, including a dirty pillow and mosquitoes.
Service
9.68
Many reviews specifically praised the friendly service and willingness to assist.
Location
9.72
The location received positive feedback for its proximity to the beach and town.
Room Quality
6.67
Negative comments regarding room conditions and discrepancies between photos and reality.
Amenities
8.7
Guests enjoyed some amenities, but there were complaints about the lack of water and noise.
Value for Money
9.16
The hotel was regarded as a good value during the low season.
Food and Beverage
7.71
Breakfast was noted as decent but not particularly special or varied.
Overall Experience
9.18
Overall the experience was positive despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:59

Property Description

Central Location in Rhodes Town
Santa Maria City Hotel, nestled in the heart of Rhodes Town, offers a convenient stay just steps away from Akti Kanari Beach and Elli Beach. Explore the city with ease as popular attractions like Deer Statues and Mandraki Port are within walking distance.

Comfortable Rooms with City Views
Relax in well-equipped rooms featuring modern amenities such as air conditioning, flat-screen TV, and a private balcony overlooking the charming city. Enjoy a restful night's sleep on cozy bed linen and wake up refreshed to explore the nearby Clock Tower and The Street of Knights.

Convenient Facilities and Services
Experience a hassle-free stay with complimentary WiFi, a shared lounge, and a 24-hour front desk at your disposal. Whether you're visiting for leisure or business, Santa Maria City Hotel ensures a pleasant stay in Rhodes. Book now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 1149 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 6.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 7.71
Overall Experience: 9.18
A
Anzhelika • couple • ua
7
Overall, we had a comfortable stay with friendly and helpful staff.
Pros:

Very friendly and helpful staff. We had uncomfortable pillows, and they replaced them the next day and even brought us two extra ones. We also had an issue with the shower drain, which was fixed while we were at the beach.

The room was clean and looked quite fresh, with a nice balcony. The breakfast selection is small, but enough for a quick breakfast, and the coffee was good.

The location is excellent — about 5 minutes to the beach and 15–20 minutes walking to the Old Town. There are also lots of cafés and restaurants nearby.

Cons:

The mattress in room 203 definitely needs to be replaced. It was quite saggy and caused my husband back pain.

The washbasin is located in the room, opposite the bed. When booking, the photos showed the washbasin inside the bathroom, so this was a bit unexpected. The staff said the information on Booking.com was incorrect.

The shower area could also be improved, as water gets all over the bathroom floor. A shower door or a small barrier would help.

Housekeeping sometimes forgot to leave enough toilet paper, and I had to ask reception for more twice during our 5-day stay.

There is a kettle in the room, but no tea or coffee, and there was no complimentary water on arrival. Also, the water from the dispenser at breakfast wasn't very good.

Overall:
Despite these small issues, we had a comfortable stay. The staff were really kind and helpful, and the location is great. I would stay here again.

2026-09-18 • via Nuitee
C
conceicao de souza • couple • de
10
2026-09-15 • via Nuitee
M
Melisa HANCI - Gulay ULUTAS • extended_group • tr
10
Excellent
Pros:

Thank you very much everything was perfect

2026-09-15 • via Nuitee
A
Amitay • solo_traveller • il
10
צוות נהדר
Pros:

את הצוות

2026-09-14 • via Nuitee
A
Adelina • family_with_children • bg
10
2026-09-10 • via Nuitee
G
Gabriela • extended_group • pl
10
2026-09-09 • via Nuitee
R
Renāte • couple • lv
10
100% recommend
Pros:

Perfect location, freshly renovated rooms, very very responsive and nice cleaning ladies and also people at front desk ❤️

2026-09-06 • via Nuitee
I
Ivan • couple • bg
9
2026-09-06 • via Nuitee
Y
Yaren • couple • tr
6
Fiyat performans
Pros:

Tesisin konumu feribota, old town ve merkeze yürüme mesafesinde olduğu için sevdik. Kahvaltı güzel ve taze. Çalışanlar güler yüzlü.

Cons:

Öncelikle odalarda kettle ve kupa var. Resepsiyonu arayıp poşet çay istediğimizde ‘Vermiyoruz rezervasyonda yazıyor.’ Şeklinde cevap aldık. Ertesi sabah kahvaltıda birsürü poşet çay vardı. Bir tane ordan gönderseler ne olurdu ki? O zaman odaya kettle koymayın. Benim bildiğim otellerde misafirler zaten check in 15:00 itibari ile olduğu için yorgundur diye en azından bir su bir çay ya da kahve ikram ederler.

Odaya girdiğimde yastığımın üstünde saç gördüm.i ve otelin verdiği şampuanlar yarım yarımdı. Temizlik herhalde biraz alel acele yapılmış. Daha dikkatli olunmasını isterdim.

2026-09-05 • via Nuitee
V
Vita • solo_traveller • ua
10
Pros:

Номер досить просторий. Ремонт не ідеальний, але все справне і чисте. Персонал дуже привітний і завжди радий допомогти. Мають місце для валіз, якщо ваш літак ввечері і ви хочете погуляти містом перед аеропортом.

2026-09-04 • via Nuitee
H
Heléne • family_with_children • se
7
2026-09-03 • via Nuitee
M
Maria Angela • couple • it
7
Bel soggiorno se pur di passaggio
Pros:

La posizione, il bagno rinnovato, la colazione

Cons:

La camera non era pulitissima, capelli per terra e il lavandino in camera non era comodo

2026-09-02 • via Nuitee
E
eren • family_with_children • tr
5
2026-09-01 • via Nuitee
D
Despina • extended_group • gr
7
2026-08-30 • via Nuitee
M
Marianna • couple • fi
6
Great location and nice renovated rooms, but service, attention to detail could be improved.
Pros:

The hotel was in a great location and the renovated room was nice and comfortable overall. Breakfast was okay, and our stay was generally okay.

Cons:

The reception service was quite average and could have been more informative and welcoming at check-in. We had to ask where breakfast was served, and the Wi-Fi information/code was not mentioned either. It would have been nice to receive the basic hotel information automatically upon arrival. The soundproofing could also be better, as you can clearly hear other guests coming and going and the doors closing plus one night had young neighbors partying the whole night. The cleaning or laundry detergent used in the room and bedding had an unpleasant smell rather than a fresh, clean scent. In addition, the silicone around the shower was visibly moldy and should be replaced.

2026-08-28 • via Nuitee
L
Lior • solo_traveller • il
10
2026-08-27 • via Nuitee
M
Mehtap • solo_traveller • tr
10
2026-08-21 • via Nuitee
D
damla • extended_group • tr
10
2026-08-20 • via Nuitee
B
Blagovesta • couple • bg
10
Прекрасно
Pros:

Бяхме 7 нощувки с моя партньор и останахме изключително доволни от хотела. Пристигнахме рано сутринта , а настаняването беше след обяд но ,като отидохме за наш късмет се освободи стая и ни настаниха веднага ! Персоналът беше много мил и любезен ,стаята беше чиста и приятна, а локацията също 10/10 ! Бихме се върнали отново !

2026-08-19 • via Nuitee
G
Gianluca • solo_traveller • it
8
Pros:

La pulizia e la posizione

Cons:

Colazione scarsa di dolce

2026-08-17 • via Nuitee