Lumen Hotel & The Lisbon Light Show

Hotels
•
Fatima Hotels Group
9.2 (3540 reviews)
Rua Sousa Martins nº 20 , Lisbon , PT
+351 21 054 7410

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (several named employees praised)
Very clean rooms and comfortable beds
Excellent and varied breakfast
Great location with easy transport and free parking
Rooftop pool, bar and memorable nightly light show
Spacious, modern rooms and occasional room upgrades
Cons:
Isolated rude/aggressive checkout staff and one poor rooftop waiter interaction
Minor cleanliness issue noted (floor pluma)
One comment that overall value was low
Pool water described as very cold by a guest

Categories

Cleanliness
9
Generally praised as very clean across multiple reviews, though one guest noted floor cleaning could improve (pluma on floor) and a comment about cold pool water maintenance.
Service
9.5
Staff repeatedly highlighted by name (Guilherme Silva, Daniel, Евгений) as friendly, helpful and attentive; a few isolated negative interactions at check-out lower a perfect score but overall service is a strong positive.
Location
9.4
Frequently described as very well located and convenient for transport, near city attractions yet away from tourist crowds; free on-site parking also noted positively.
Room Quality
9.3
Rooms described as comfortable, spacious and quiet; some guests received upgrades and found modern, well-maintained rooms.
Amenities
9.1
Rooftop pool, bar, courtyard and a memorable nightly light show are repeatedly praised; minor negatives include a cold pool complaint and one critical rooftop waiter experience.
Value for Money
9.1
Most guests called the hotel great value and would recommend; one guest felt it offered little value, so score reflects generally strong perception with an isolated dissent.
Food and Beverage
9
Breakfast repeatedly described as excellent and plentiful, though a few guests found some food items mediocre and one comment about very cold pool water affecting F&B enjoyment.
Overall Experience
9.2
Overwhelmingly positive stays, memorable light show and friendly staff dominate sentiment; isolated service and minor cleanliness/amenity issues temper a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Luxurious Accommodation with Unique Light Show

Immersive Light Experience: Witness a captivating daily videomapping show in the interior garden.

Modern Amenities: Enjoy air-conditioned rooms with top-notch facilities and a buffet breakfast each morning.

Relaxation and Convenience: Unwind at the outdoor pool, sun terrace, and fitness center, complemented by a 24-hour front desk.

Experience the magic of light and luxury at Lumen Hotel & The Lisbon Light Show. Book now for an unforgettable stay in Lisbon!

Important information:

The outdoor swimming pool and the terrace are seasonal and closed from November to April.

When booking 6 rooms or more, different policies and additional supplements may apply.

Please note that the following room types have a fixed window: Deluxe Double Room Single Use with City View, Deluxe Double Room with City View, Executive Suite with City View, Deluxe Twin Room with City View, and Master Suite with City View.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
Swimming pool: Closed from Mon, Nov 1, 2027 until Sun, Apr 30, 2028
Swimming pool: Closed from Wed, Nov 1, 2028 until Mon, Apr 30, 2029
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 3540 reviews
Cleanliness: 9
Service: 9.5
Location: 9.4
Room Quality: 9.3
Amenities: 9.1
Value for Money: 9.1
Food and Beverage: 9
Overall Experience: 9.2
M
Martin • couple • de
9
Pros:

Alles top! Super freundliches Personal

Cons:

Alles gut

2026-11-07 • via Nuitee
M
Martin • solo_traveller • dk
9
2026-11-06 • via Nuitee
M
Maria Alexandra • couple • pt
10
Pros:

Gostei de Tudo, o profissionalismo, o design do Hotel, a simpatia dos funcionários e a magnífica massagem de oferta, dada pelo João! Para quem faz software e passa horas ao PC, foi absolutamente fantástica.
A localização é perfeita e o desenho de luzes maravilhoso.
Excelente pequeno almoço, que foi também uma oferta e bela surpresa

2026-11-05 • via Nuitee
D
de Abreu Sodré • solo_traveller • uy
10
2026-11-04 • via Nuitee
R
Rikki • solo_traveller • gb
10
A genuinely special hotel, with wonderful people, a great location, and all the ingredients for a me
Pros:

Sometimes it's the people that make a hotel, and that's exactly what happened at Lumen.

I booked a very last-minute trip to Lisbon and, from check-in to check-out, I felt genuinely looked after. I was lucky enough to receive a complimentary upgrade, but it was the small details and unexpected touches throughout my stay that made it memorable.

Every single member of staff was exceptional: friendly, engaging and authentic. The management team were also incredibly visible and approachable, which you don't often see anymore.

The location was another pleasant surprise. The area isn't overly touristy, which I really appreciated. It's within easy walking distance of metro stations, shops and shopping centres, so you can easily get anywhere in the city while avoiding the hustle and bustle of the more crowded areas. For me, it struck the perfect balance between being relaxed and well connected.

I've stayed in plenty of hotels, but this is one of those places that leaves you with great memories rather than just a nice room. Thank you to everyone at Lumen for making my stay so special. I wouldn't hesitate to return.

Cons:

An iron and board would be good, its only a steamer they have.

2026-11-03 • via Nuitee
J
Jerusalem Afework • solo_traveller • de
10
Ein wundervolles Hotel
Pros:

Titel: Ein wundervolles Hotel – hier stimmt einfach alles!

Ich habe fünf Nächte im Lumen Hotel verbracht und war rundum begeistert!

Besonders hervorheben möchte ich das außergewöhnlich freundliche und herzliche Personal. Wirklich alle Mitarbeiter waren unglaublich nett, hilfsbereit und zuvorkommend. Man fühlt sich vom ersten Moment an willkommen.

Mein Zimmer war wunderschön, sehr geräumig und ausgesprochen sauber. Auch das Badezimmer war groß und komfortabel. Die Sauberkeit im gesamten Hotel war hervorragend.

Das Frühstück war sehr lecker und ließ für mich keine Wünsche offen. Auch die Lage des Hotels ist sehr gut, sodass man Lissabon wunderbar erkunden kann.

Ein besonderes Highlight war für mich die wunderschöne Lichtshow, die mir unglaublich gut gefallen hat.

Ich habe mich während meines gesamten Aufenthalts sehr wohlgefühlt. Hier wird Gastfreundschaft wirklich gelebt!

Ein großes Dankeschön an das gesamte Team für diesen wunderbaren Aufenthalt. Ich würde jederzeit wiederkommen und kann dieses Hotel von Herzen weiterempfehlen!

2026-11-03 • via Nuitee
C
Covadonga • family_with_children • es
10
Estupenda estancia
Pros:

El personal súper amable y cariñoso y tuvieron muchos detalles con nuestro bebé y nos invitaron al desayuno

2026-11-03 • via Nuitee
R
Refugio dos Capelinhos • family_with_children • pt
10
2026-11-03 • via Nuitee
R
Rikki • solo_traveller • gb
10
Exceptional
Pros:

It was so good, i stayed another night.

Cons:

N/A

2026-11-03 • via Nuitee
Ângela • solo_traveller • pt
10
2026-11-03 • via Nuitee
F
Filipe • solo_traveller • pt
10
2026-11-02 • via Nuitee
N
Noel • couple • gb
10
Brilliant time sight seeing, dining and socialising.
Pros:

Perfect staff - friendly and very helpful

2026-11-02 • via Nuitee
I
Inmaculada • couple • es
10
2026-11-02 • via Nuitee
P
Pedro • couple • pt
9
2026-11-01 • via Nuitee
Y
Yuval • couple • il
10
Pros:

The service was the best Iv ever had, feel like a king. Better than any hotel Iv ever been include renowned 5 star hotels.

2026-11-01 • via Nuitee
M
Maia • couple • ge
10
2026-11-01 • via Nuitee
A
A • solo_traveller • pt
8
2026-10-31 • via Nuitee
A
april • couple • us
8
2026-10-31 • via Nuitee
R
Richard • solo_traveller • pt
10
Impecável!
Pros:

Foi uma excelente experiência, foi uma estadia que correu muito bem em toda a linha. Recomendo!

Cons:

Nada a referir

2026-10-28 • via Nuitee
M
marion • family_with_children • fr
9
Pros:

Très belle hôtel
Le personnel aux petits soins
Très propre
Bon emplacement, loin de la foule des quartiers touristiques mais à 2 pas des bus et métros
Je recommande

Cons:

Ras

2026-10-28 • via Nuitee