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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Solarium
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Designated smoking area
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Accessible parking
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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Electric vehicle charging station
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Open-air bath
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Public Bath
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Live music/performance
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Accommodation with a Rock 'n' Roll Vibe
Unbeatable Location
Situated just 200 metres from the iconic Reina Sofia Museum, Hard Rock Hotel Madrid offers a prime location near Madrid's top attractions including Puerta de Toledo, El Retiro Park, and Plaza Mayor.
Rockstar Amenities
Indulge in the rockstar treatment with air-conditioned rooms, a garden, private parking, and a terrace. Each room features a wardrobe and a flat-screen TV for your entertainment.
Culinary Delights
Start your day right with a delicious a la carte breakfast served daily at the hotel's restaurant. Don't forget to explore nearby culinary hotspots and trendy cafes during your stay.
Book your stay at Hard Rock Hotel Madrid for a truly unforgettable experience!
Please note when booking this property that amenities for dogs are included. Charges may apply. One dog per room up to 11 kilos (exceptions can be made for small dogs)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.
Location
Guest Reviews
Everything! The staff was friendly, accommodating, and attentive. The room was clean, neat, and comfortable. Food was delicious as well.
Heel behulpzaam personeel
Lekker bed
Heel slim om de wastafel in de main kamer te doen ipv tegenover de wc pot
Douche had wat vollere straal gemogen
Окно выходит в файе...шумно
Great decor, felt safe and super friendly staff. Rooms very clean and comfy bed. Nice selection at breakfast and great omelette!
Found temperature system in the room hard to control and make work. Lots of noise from centre of hotel as we stayed in a classic king room, found the lobby background music to be fairly loud from the room.
El servicio de recepción, la guest host María, muy servicial y gentil y el anfitrión del restaurante Jorge muy bien con su servicio.
Creo que lo que menos destaca es la atención en el bar/restaurante de la azotea, el personal que atiende las mesas.
Tuvieron el detalle de felicitarme con un trozo de tarta el día de mi cumpleaños
La decoración y el desayuno
Que se oía el ruido del bar en la habitacion
The location was really good.
Breakfast Options were very limited, although the space was pleasant.
One of the worst hotel experiences I have ever had in Europe.
We stayed at Hard Rock Hotel Madrid, and despite having stayed at numerous hotels across Europe, this was one of the most disappointing experiences we have ever had. The gap between the positive reviews and the reality we experienced was enormous.
1. Service: The reception, restaurant, and hotel staff showed a disappointing lack of care and attention toward guests. Even a simple request for a few ice cubes required repeated requests. Completely unacceptable service for a hotel of this category and price.
2. Breakfast: Absolutely terrible and far below expectations. The selection was extremely limited, consisting mainly of omelets, a few types of cheese, fruit, bread, and croissants. There were no basic vegetables such as cucumbers, no boiled eggs, tuna, yogurt, cereal, pancakes, or Belgian waffles. We were genuinely shocked. We never imagined that a four-star hotel could offer such a limited breakfast selection that we would barely find anything to eat. Completely unacceptable considering the hotel's rating and prices.
3. Extra Charges: Not even a complimentary bottle of water was provided in the room. Almost everything seemed to come at an additional cost, often at excessive prices, with no basic gestures of hospitality.
4. Noise: Extremely loud music and live performances continued until midnight and sometimes as late as 1 AM. It was very difficult to sleep, and we couldn't even open the window because of the noise. Unacceptable for a hotel where guests expect to rest peacefully.
5. Comfort and Maintenance: Some rooms require a long and inconvenient walk through numerous corridors and turns. The furniture and carpets also showed noticeable signs of wear from extensive use, and the overall condition did not match the hotel's image or prices.
In Summary: A huge disappointment in terms of service, food, comfort, peace and quiet, and value for money.
Rooms were a good size, with a big comfortable bed. The staff were very welcoming and helpful. The hotel is a close walk (10mins) from the bus station, and we were able to walk to most places actually.
I don't know if it was because we were in an accessible room, but shower room layout was odd and sink was in the bedroom.
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