The Ameswell Hotel

Alles es war perfekt!

Great location, large, clean well designed rooms and bathrooms. Excellent gym and pool. Best hotel in the area

I am writing to share feedback regarding my recent stay at your hotel. I had a wonderful experience, and I wanted to complement your team on their exceptional hospitality.

The front desk and concierge staff provided excellent service, the food was absolutely amazing, and the rooms were remarkably well-maintained throughout my visit. Thanks to this great experience, I will definitely be returning in the future and will highly recommend your property to others.

Thank you again to your entire team for a memorable stay.

Always a fantastic stay, clean rooms, friendly staff! We love the location and ease of parking, too. Quiet rooms and well cared for grounds overall

I stayed here for a concert at Shoreline Amphitheatre and was pleasantly surprised by how nice this hotel was. It had a modern and chic boutique feel while still delivering the polish of a big hotel chain. The rooms were modern and clean, and the bathroom was a standout, the products they stocked were genuinely great.

The ambiance and amenities impressed me too: a great gym, a saltwater pool and live music on the right side of the lobby made the space feel lively without being overwhelming. The front desk could have been warmer, but they handled everything I needed. Parking was a highlight, with EV charging stations available and reasonable overnight rates.

My only real gripe was that housekeeping carts seemed to be out in the halls constantly, regardless of the time of day. That said, every housekeeper I encountered was kind and friendly, so I doubt that's on them.

Tried to add additional day to stay. Agent went thru endless verification and locating reservation - in spite of having the confirm code#. I ended up just cancelling and finding alternative.
In the heart of Silicon Valley management has to do better

We were scolded for having glassware at the pool even though we were told at the bar that was the only place we could sit outside. We understand rule prohibiting glassware but the man, Jacob, who rushed over to scold us said we would need to return to the bar to have our drinks poured into plastic. We asked if he could do that chore for us and he said that would be too many trips for him.

If you're attending a concert at Shoreline it's a great location. The rooms are clean, comfortable and quiet. Parking was easy.

I found the entire staff that we came into contact with to be friendly and helpful. Even the cleaning staff igreated you and helped make room to get passsed their charts. After I bought breakfast from downstairs and the staff helped by getting me a tray to carry it up to my husband, someone came out from behind the check in desk to help me get into the elevator because my hands were full. As I approach my room and was trying to figure out how to get the door open a maid saw me and asked if she could open the door to help me out.
We received a text welcoming us and asked if we needed anything, I thought we could use a microwave to heat up my husband heating pad for his bad back. I was surprised there was not one already in the room. I texted in my request and was assured one would be on its way and shortly thereafter a knock on the door with a staff member and a microwave. I would highly recommend this hotel to others and if I happen to attend another concert in town or find another reason to be in Mountain View my first option will be staying here again.

The meals were phenomenal, the staff of all areas were amazing and really friendly.

I've travelled extensively in the US in my previous roles, but this is was my first time travelling to SF and what could've been an amazing first experience, turned into a a pretty terrible one, because of the apathy of Ameswell front desk staff. The receptionist was an absolute nightmare. My flight landed early and I reached the hotel at 9AM - 2 hours prior to my expected early arrival time (for which I'd also requested early arrival). I told her that I've just deplaned an 18 hour flight so could use some rest. She looked me dead in the eye and said, the room is ready but she'll only give me the keys at 3PM. I asked her about early checkin fee, and she told me that an entire day's tariff would be the charge. The fact that the receptionist was also not wearing her name tag, made it even worse as it seemed like SOP for her. What could have been a great experience, was turned sour by their crew's absolute apathy in face of a tired guest.

I was there for 3 days, other than the horrendous front desk staff, most people were great and incredibly professional. The bartenders were amazing, the housekeeping staff were great. They're the ones making it a 3-star experience, what was otherwise a 0-star reception.

Habitaciones grandes, buena limpieza, dos integrantes del equipo de recepción muy amables.