Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Elegant rooms
Excellent location
Great food
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
8.49
Issues were raised regarding cleanliness, such as holes in sheets and grubby windows.
Service
9.96
Staff were described as friendly and helpful; however, some experiences were negative, potentially skewing perceptions.
Location
10
The position of the hotel is excellent for accessibility, praised consistently in reviews.
Room Quality
10
Rooms were described as elegant, spacious, and comfortable, although there were maintenance issues.
Amenities
9.45
Good amenities such as a heated pool, although the temperature was criticized.
Value for Money
8.98
Expectation of breakfast included for the price paid affected perceptions of value.
Food and Beverage
9.94
Room service food was rated highly and compared favorably to a nearby restaurant.
Overall Experience
9.99
Overall satisfaction noted, despite some operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:21

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Pan Pacific London with spacious rooms featuring floor-to-ceiling windows, marble bathrooms, and high-end amenities like Dyson hairdryers and Nespresso coffee makers.

Wellness Retreat
Indulge in complimentary access to the wellbeing floor, boasting an indoor infinity pool, interactive gym, sauna, steam rooms, and rejuvenating treatment rooms for the ultimate relaxation and rejuvenation experience.

Culinary Delights
Savor a culinary journey at six distinctive restaurants and bars, each offering a unique gastronomic experience inspired by the diversity and elegance of Singapore, all while enjoying the convenience of 24-hour room service.

Book your stay at Pan Pacific London now to immerse yourself in unparalleled luxury, wellness, and gastronomy in the heart of London's Square Mile.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Property Video

Guest Reviews

9.6
Based on 3135 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 10
Amenities: 9.45
Value for Money: 8.98
Food and Beverage: 9.94
Overall Experience: 9.99
R
Roxane • family_with_children • fr
10
Tout était parfait
Pros:

Nous avons beaucoup apprécié séjourner au Pan Pacific, la chambre était très spacieuse, bien équipée. Nous avons beaucoup aimé nous détendre au bord de la piscine. Le personnel était à l’écoute de nos moindre besoin et j’ai même eu une délicieuse attention pour mon anniversaire :)

Cons:

Rien tout était parfait nous avons bien l’intention de revenir

2026-09-14 • via Nuitee
M
Michel • couple • nl
9
2026-09-13 • via Nuitee
H
Henrieta • extended_group • sk
10
2026-09-13 • via Nuitee
Z
Zahir • couple • ae
9
Superb from beginning to the end .. will be back when next in london
Pros:

All the staff are special and Alex if it is possible even more

Cons:

Location not being the west end

2026-09-12 • via Nuitee
A
Andrew • couple • gb
10
Pros:

Great location and great facilities

Cons:

Long check-in process on arrival

2026-09-10 • via Nuitee
E
Ebony • couple • gb
10
2026-09-10 • via Nuitee
P
Preeya • couple • gb
9
2026-09-08 • via Nuitee
J
jennifer • solo_traveller • gb
9
Lovrly hotel lovely staff bad bar food
Pros:

Door on toilet in bathroom was excellent view from window amazing ,good bed good pillows coffee machine, pen paper ,soap ,shower gel

Cons:

Bar food

2026-09-08 • via Nuitee
T
Tariq Alejandro • couple • gb
10
Fabulous
Pros:

Everything

Cons:

There was nothing not to like

2026-09-07 • via Nuitee
L
Lara • couple • ch
10
2026-09-06 • via Nuitee
R
Richard • couple • gb
10
A fantastic hotel with exceptional staff.
Pros:

The hotel was ideally placed for our say and really convenient for Liverpool Street station. The room was superb, with a large comfy bed. The pool and spa were complementary. The staff were exceptional, very attentive and helpful.

Cons:

Nothing, we will use the hotel again.

2026-09-06 • via Nuitee
O
Olivia • couple • gb
10
2026-09-05 • via Nuitee
D
Dante • solo_traveller • ca
9
Pros:

Location
Staff

Cons:

I wish there was access to drinking water in the lobby. They have tea. I would prefer to have water instead

2026-09-04 • via Nuitee
E
Ece Rüya • couple • de
9
2026-09-04 • via Nuitee
J
Jedidja isabella • solo_traveller • gb
10
2026-09-04 • via Nuitee
M
Martina • solo_traveller • ie
9
Short break
Pros:

Great location. Very helpful staff. Lovely comfortable room.

2026-09-03 • via Nuitee
A
Alisha • couple • gb
10
Very enjoyable
Pros:

The staff were so attentive and lovely. Very accommodating and I felt very welcome the second I walked through the door.

Cons:

Very busy entrance

2026-09-03 • via Nuitee
Z
Zakari • couple • ae
10
2026-09-03 • via Nuitee
R
Razvan bogdan • family_with_children • gb
1
Extremely rude and unprofessional staff. I asked for the 10% service charge to be removed from my bill, and a member of
Pros:

Central location

Cons:

Extremely rude and unprofessional staff.
I asked for the 10% service charge to be removed from my bill, and a member of staff actually asked me, “Why?”
Excuse me? Why should I have to justify why I don’t want to pay an optional service charge? A tip is supposed to reflect the service received, and in this case the service was 1-star at best. The attitude of the staff only confirmed my decision not to pay it.
Your employer pays your salary. A tip is something a customer chooses to give for good service — it is not something you should demand or question customers about when they choose not to pay it.
I’ve experienced this kind of attitude more and more in London recently. What has happened to basic customer service and manners? Very disappointing experience.

2026-09-02 • via Nuitee
N
Neil • couple • gb
9
2026-09-02 • via Nuitee