Sutton Place Hotel Toronto

Hotels
Sandman Hotel Group
9.4 (1595 reviews)
355 King Street West , Toronto , ca

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and spacious rooms
Cons:
High breakfast prices
Wifi connectivity issues

Categories

Cleanliness
9.49
Overall clean with some guests noting room issues.
Service
9.99
Exceptional service mentioned across multiple reviews.
Location
10
Fabulous location close to attractions.
Room Quality
9.15
Comfortable rooms, but some complaints about details.
Amenities
9.38
Good amenities overall, though wifi issues noted.
Value for Money
8.94
Some considered it pricey, especially breakfast.
Food and Beverage
8.29
Mixed feelings on the food quality and pricing.
Overall Experience
9.98
Extremely positive reviews highlight satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:37

Property Description

Luxurious Stay in Toronto

Family-Friendly Accommodation: Sutton Place Hotel Toronto offers air-conditioned rooms, including family rooms for a comfortable stay with loved ones.

Indoor Pool and Business Center: Enjoy a relaxing swim in the indoor pool or take advantage of the business center's services for all your work needs.

Convenient Location: Situated near Sugar Beach and Toronto Symphony Orchestra, with easy access to Rogers Centre and the airport, Sutton Place Hotel Toronto is the ideal choice for your stay in Toronto.

Book now for a memorable experience at Sutton Place Hotel Toronto.

Important information:

Thank you for choosing King Blue Hotel Toronto. We are pleased to announce the addition of our new restaurant and bar to our lobby, which is scheduled to be completed in the Fall of 2023. During this time, parts of the hotel's lobby will be going through an exciting transformation that will further complement our beautiful guestrooms and iconic location.



While the work is largely isolated to our lobby level, we will do our utmost to minimize the impact on the overall guest experience. Our guestroom floors, amenities such as the pool and fitness center remain unaffected. We appreciate your patience and understanding during this transitional period. Our team is available to serve you should you have any questions or requests
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.4
Based on 1595 reviews
Cleanliness: 9.49
Service: 9.99
Location: 10
Room Quality: 9.15
Amenities: 9.38
Value for Money: 8.94
Food and Beverage: 8.29
Overall Experience: 9.98
T
Tani88 solo_traveller gb
10
Exceptional
Pros:

Sutton Place was clean, comfortable and the staff were exceptional 👌
Thoroughly enjoyed our stay and would definitely recommend.
Great location too.

2026-05-28 via Nuitee
S
Stephanie solo_traveller gb
8
2026-05-27 via Nuitee
Z
Zhang family_with_children us
7
Pros:

The location is great, front desk staffs are friendly and helpful. Room size is decent.

Cons:

Room cleaning. Our pajamas were thrown in the chairs. Coffee cup was left without cleaning. I have never seen this in any other hotel I have stayed.

2026-05-25 via Nuitee
D
douglas couple au
10
Highly recommended
Pros:

Very very nice

Cons:

Nothing

2026-05-24 via Nuitee
D
Daphnne couple us
8
Decent
Pros:

Location was great.

Cons:

They put us in a room that above it had LOUD metal creaking noises all night. Also the pool is nice but small so two people doing laps meant we had to be entirely on the edge. Also not enough bedding/blankets.

2026-05-23 via Nuitee
A
Andreas solo_traveller au
9
Prime location, modern hotel.
Pros:

Spacious rooms. Good food and drinks at restaurant. Large pool.

Cons:

No tea making facilities in room (only coffee maker). Low tap water pressure; temperature mix difficult. Minor point: to get to rooms needed to enter via conference facilities.

2026-05-15 via Nuitee
A
abernal2026 Family North Vancouver, British Columbia
10
Great Stay in the Heart of Downtown Toronto!
Pros:

My parents and I loved our experience at Sutton Toronto! The room was lovely and clean. The location was super convenient, right in the middle of downtown and only a 15-minute walk to the main train station. The front desk agent was really kind and helpful! Luckily, our room was ready when we arrived in the morning!

2026-05-14 via Tripadvisor
B
bart extended_group be
9
2026-05-12 via Nuitee
I
Islandgirl7217 Couples
10
Highly recommend - a welcome respite in busy Toronto!
Pros:

Wonderful property. Comfortable, well-appointed rooms with high-end amenities, excellent and easy valet parking, and incredibly welcoming and professional staff. This will be our go to hotel in Toronto, now. Highly recommend. (We had a king classic - make sure to ask for a room with a couch as some have a weirdly large bathroom and no where to sit!)

2026-05-10 via Tripadvisor
M
Martin couple gb
10
Very well presented. Excellent value for money
Pros:

Ideally located near to the Roger’s Centre, Eaton Centre, the downtown and theatre area. The staff were attentive without being invasive. The gym and swimming pool were appreciated.

Cons:

No kettle in the room. The Nespresso machine was different to what we use in the UK and needed monitoring to ensure that the machine ceased at the appropriate time.

2026-05-10 via Nuitee
W
weissonice Family
10
Top notch! Location, room, hospitality!!!
Pros:

Great room, clean and spacious. Very nice facilities. Weight room and pool. Exceptional hospitality by all staff. And great location. So close to entertainment and fantastic restaurants. Would definitely stay here again.

2026-05-09 via Tripadvisor
A
Alice couple gb
8
Great location, lovely rooms, friendly staff
Pros:

Great location - a streetcar stop is right outside and it’s a 10 minute walk from Union station. Lovely rooms, especially the bathroom. All staff were friendly, but a particular shoutout to D’Andre on the front desk for his clear enthusiasm for Toronto and his job - he spent plenty of time at check in sharing restaurant and activity recommendations that were much appreciated 😊

2026-05-09 via Nuitee
T
towers9676 Business Langley, British Columbia
2
Mediocre
Pros:

Over priced didn’t issue rewards points - mediocre rooms - many other better options in the area to stay at. Stayed at location in Vancouver much better hotel. This one is a glorified hospital. Don’t recommend.

2026-05-08 via Tripadvisor
L
lyndsayacallaghan Business Halifax, Halifax Regional Municipality, Nova Scotia
10
Top tier
Pros:

This is my favourite place to stay in Toronto. The service is friendly, helpful and the hotel is elegant and clean. It is very close to everything downtown Toronto has to offer. Very walkable and convenient.

2026-05-07 via Tripadvisor
L
Ludger solo_traveller de
9
Sehr schöner Aufenthalt in bester Lage!
Pros:

Das gesamte Personal ist äußerst freundlich und unterstützt bei jeder Gelegenheit. Größe der Zimmer und Bad hervorragend. Sehr zentrale Lage, alles Wichtige ist zu fußläufig erreichbar.

Cons:

Nichts!

2026-05-07 via Nuitee
N
Namtherockstar Couples Ottawa, Ontario
10
I will DEFINITELY recommend and go back here!
Pros:

The staff ! The Valet ! The housekeeping! Front desk! Every one was Professional! Excellent! Loved their job! Everyone made us feel welcome and was ready help with questions on things to do close by walking distance great restaurants etc

2026-05-06 via Tripadvisor
F
Frédéric solo_traveller fr
9
2026-05-06 via Nuitee
R
rickperotto Business
10
Great experience.
Pros:

Great location, Great Room (very clean) and great overall experience. Staff was very accommodating and pleasant. Good value. I stay at the Sutton place in Toronto and Halifax all the time. I know I can depend on the SP when I stay.

2026-05-03 via Tripadvisor
8
820sj Couples Berlin
10
Charming boutique stay with exceptional service
Pros:

We had a wonderful stay at The Sutton Place Hotel in Toronto for two nights in April, 2026. This charming six-storey boutique hotel has a warm, old-Toronto feel paired with attentive, old-fashioned service that made us feel genuinely welcome.

Our room was exceptionally comfortable, with beautiful linens, a spacious bathroom, and a terrific walk-in shower. Everything was thoughtfully appointed and exactly what we needed for a relaxing stay.

What truly stood out was the staff—professional, helpful, and consistently gracious. Their attention to detail elevated the entire experience.

The location couldn’t have been better for our plans—it suited us perfectly.

We would happily stay here again and highly recommend it to anyone looking for comfort, character, and excellent service in Toronto.

2026-05-02 via Tripadvisor
S
Samuel solo_traveller gb
10
Beautiful hotel with excellent and friendly staff.
Pros:

Beautiful building in an excellent location, staff were incredibly friendly and helpful. Room was spacious and well-appointed.

Cons:

Nothing.

2026-05-01 via Nuitee