Aiden by Best Western Darling Harbour

Hotels
•
Aiden by Best Western
8.8 (5023 reviews)
45 Murray Street Pyrmont , Sydney , AU
+61 2 7203 8600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location near Darling Harbour
Very clean rooms
Friendly and helpful staff
Good in-room amenities (coffee pod, high-quality items)
Onsite cafe
Good value for money
Early check-in available in some cases
City/view rooms
Cons:
Rooms often described as small / smaller than advertised
Breakfast service criticized (slow, poor quality in at least one report)
Occasional rude staff member reported (bar)
Room layout issues for large suitcases
Wi‑fi mentioned once as an issue
Loud aircon reported by one guest
Occasional slight check-in delay

Categories

Cleanliness
9.2
Multiple reviews explicitly praise cleanliness and 'very clean' rooms; general sentiment is strongly positive.
Service
9.2
Staff repeatedly described as friendly, helpful and professional (night manager praised); a single report of a rude bar member noted but overall service sentiment is very positive.
Location
9.6
Location is the most frequently and enthusiastically mentioned positive point ('perfect location', 'great location to Darling Harbour', 'best hotel stay near Darling Harbour').
Room Quality
7.6
Several guests complain rooms are quite small or smaller than advertised and some note awkward layouts for luggage; some praise thoughtful layouts and stylish, well-equipped rooms—overall mixed-to-negative on size.
Amenities
9
Room amenities (coffee pod machine, high-quality in-room amenities, onsite cafe, free water) are praised in multiple reviews, supporting a strong positive rating.
Value for Money
8.8
Guests describe the hotel as good value ('amazing value for money', 'hidden gem') though small room sizes temper the perception for some—overall sentiment aligns with the target rating.
Food and Beverage
7.8
Mixed feedback: one detailed complaint about slow/horrible breakfast service and cold eggs, while an onsite cafe is appreciated by others; net sentiment is mildly negative.
Overall Experience
9.2
Most reviews describe a very positive stay ('wonderful stay', 'loved everything', 'fabulous'), with occasional issues (room size, rare staff rudeness, breakfast) but a generally strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Central Location in Sydney
Aiden by Best Western Darling Harbour is perfectly situated in the heart of Sydney, making it an ideal choice for travelers looking to explore the city easily.

Modern Amenities and Comfortable Rooms
The hotel offers air-conditioned rooms with a range of amenities including a coffee machine, fridge, flat-screen TV, and private bathrooms. Some rooms even feature balconies with stunning city views, ensuring a comfortable stay for all guests.

Delicious Dining Options
Guests can start their day with a delicious breakfast at the on-site restaurant, which offers a variety of options including Full English/Irish, vegetarian, and gluten-free choices. The hotel's focus on catering to different dietary needs ensures a satisfying dining experience for everyone.

Experience the best of Sydney at Aiden by Best Western Darling Harbour - Book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 5023 reviews
Cleanliness: 9.2
Service: 9.2
Location: 9.6
Room Quality: 7.6
Amenities: 9
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9.2
S
Stuart • extended_group • au
7
Enjoyable.
Pros:

Good location to Darling Harbour and Wilson Paid Parking.

Cons:

Room was WAY TO SMALL (it was like a shoe box).

2026-10-31 • via Nuitee
S
Stuart • extended_group • au
7
Enjoyable.
Pros:

Good location to Darling Harbour and Wilson Paid Parking.

Cons:

Room was WAY TO SMALL (it was like a shoe box).

2026-10-31 • via Nuitee
N
Nikita • family_with_children • au
10
2026-10-31 • via Nuitee
F
Fiona • couple • au
8
Comfortable
Pros:

Great location, very clean

Cons:

Rooms were quite small

2026-10-31 • via Nuitee
B
Bob • couple • au
10
Perfect place to stay in Darling Harbour
Pros:

Perfect location. Modern rooms and decor. Coffee pod machine. Very friendly and helpful staff. Great restaurant.

Cons:

Loud aircon.

2026-10-30 • via Nuitee
J
Jasmine • couple • au
10
Great location, good staff, awesome cafe
Pros:

Location was amazing, great little cafe down stairs

Cons:

N/A

2026-10-30 • via Nuitee
M
Martin • couple • ch
10
2026-10-30 • via Nuitee
Z
Zoe • couple • at
7
Pros:

great view & clean rooms

Cons:

room had a bad layout so if you travel with a big suitcase there's no place to open it & leave it open.
Breakfast was horrible, we waited for 1 hour for 2 sourdough breads with poached eggs, everybody who arrived after us got their breakfast first. When we got the dishes, the eggs were cold and the dish in general wasnt that good. Wouldn't recommend the breakfast at all.
The girl at the bar was very rude and gave us weird looks all the time. Every other staff member was nice!

2026-10-30 • via Nuitee
S
Simone • solo_traveller • au
10
Comfortable and relaxing
Pros:

Clean, modern, comfortable and quiet

Cons:

Nothing

2026-10-29 • via Nuitee
S
Shrestha • couple • au
9
2026-10-29 • via Nuitee
K
Kavita • solo_traveller • au
10
Great 👍
Pros:

Staff were friendly and helpful.

Cons:

N/A

2026-10-29 • via Nuitee
K
kerry • couple • au
10
Pros:

Great place, great location, great staff

2026-10-28 • via Nuitee
L
LI • couple • cn
10
ferfect
Pros:

地址超赞，有两位大堂女工作人员超赞！

Cons:

wi-fi

2026-10-27 • via Nuitee
A
Annie • solo_traveller • au
10
Was fabulous! I didn’t know it existed but I do now. I’ll be back for shizzle 👏
Pros:

Loved everything about it! Location, staff, room were all fabulous. The room is just the right size, everything you need is there & amazing value for money!
It’s a hidden gem 🤩

Cons:

Nothing

2026-10-27 • via Nuitee
R
Rod • solo_traveller • au
8
2026-10-27 • via Nuitee
M
Melissa • family_with_children • au
10
2026-10-27 • via Nuitee
I
Ian • couple • gb
9
Wonderful breakfast and very professional staff
Pros:

Lovely hotel with great staff.

Cons:

My room was very small. Probably my fault for not checking size when I booked but you do need somewhere to put clothes away and hand trousers.

2026-10-27 • via Nuitee
T
Tammy • couple • au
10
2026-10-26 • via Nuitee
J
John • couple • au
10
2026-10-25 • via Nuitee
L
Lucille • couple • ph
10
Best hotel stay near darling harbour
Pros:

Location, cleanliness and comfort
We were allowed for early check-in without extra charges

Cons:

None

2026-10-25 • via Nuitee