Holiday Inn Express & Suites - Tijuana Otay by IHG

Hotels
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Holiday Inn Express
9.5 (294 reviews)
Lazaro Cardenas 2539 , Tijuana , MX
+52 664 633 8600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location (shops, plaza, casino, near airport/border)
Friendly, professional and helpful staff
Comfortable, spacious and clean rooms
Good and varied breakfast; notable dining experiences
High perceived value and many nearby conveniences
Safe area with good security and nearby hospital
Cons:
No pool on site
Some guests find it hard/confusing to drive into or locate
Gym could use more equipment/options
Minor request for later breakfast time by one guest

Categories

Cleanliness
9.8
Multiple reviews explicitly state the hotel is very clean ('hotel esta muy limpio', 'Very clean'), rooms described as comfortable and tidy — strong positive sentiment for cleanliness.
Service
9.9
Staff repeatedly praised as excellent, professional and helpful ('excellent staff', 'la atención del personal es excelente', 'The hostess was very pleasant and helpful') — very high service sentiment.
Location
9.6
Location is frequently highlighted as a primary positive (plaza/casino/shops in front, close to airport/border), though a few comments note it can be hard to find or drive into — excellent location with minor access caveat.
Room Quality
9.7
Rooms described as spacious, comfortable beds and large windows/bathrooms ('habitacion amplia', 'comfortable bed', 'room was super clean and spacious') — very positive room quality sentiment.
Amenities
8.5
Area amenities (shops, casino) are a strong plus, but hotel amenities have minor negatives noted (no pool, gym could use more equipment, some driving/confusion into property) — mixed sentiment, slightly lower score.
Value for Money
9.6
Several guests call it great value with many perks nearby and recommend the hotel; overall guests feel they get good value ('Great value with lots of perks', 'lo recomiendo 100%').
Food and Beverage
9.4
Breakfast and on-site food receive positive mentions (varied breakfast, 'la ramen mas buena del mundo', 'delicious breakfast'), with a minor comment about breakfast time preferences — generally very positive.
Overall Experience
9.5
Overall sentiment across reviews is highly positive with many recommendations and repeat intent ('Regresare pronto', 'Highly recommend', '10/10'), matching the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Modern Accommodation with Convenient Amenities
Enjoy a stay at Holiday Inn Express & Suites - Tijuana Otay featuring a fitness centre, private parking, and a terrace.

Comfortable and Functional Rooms
Some rooms are equipped with a kitchenette including a fridge and microwave for added convenience during your stay.

Delicious Breakfast and Business Area
Start your day with continental or American breakfast options. Guests can also relax at the in-house snack bar or utilize the hotel's business area.

Book now for a delightful stay at Holiday Inn Express & Suites - Tijuana Otay, an IHG Hotel!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Location

Guest Reviews

9.5
Based on 294 reviews
Cleanliness: 9.8
Service: 9.9
Location: 9.6
Room Quality: 9.7
Amenities: 8.5
Value for Money: 9.6
Food and Beverage: 9.4
Overall Experience: 9.5
M
Maldonado • solo_traveller • mx
10
todo biem
Pros:

todo excelente, en cuanto ubicacion, desayuno

2026-10-19 • via Nuitee
M
Mendoza • solo_traveller • mx
9
2026-10-11 • via Nuitee
K
Karina • solo_traveller • us
10
2026-09-19 • via Nuitee
G
Garrett • solo_traveller • mx
10
Pros:

Excellent location, comfort, professionalism and staff. Lots of convenient things to do in Plaza Alameda mall next to the hotel.

2026-09-19 • via Nuitee
F
Flor E • family_with_children • us
10
Great place to stay when in Tijuana
Pros:

Comfortable bed and good food

2026-09-18 • via Nuitee
L
Laura • solo_traveller • us
10
It’s hard to get to it if you don’t know where you are going but once you know where it is located the location it’s per
Pros:

The location is perfect

Cons:

It’s hard to get to it

2026-09-12 • via Nuitee
A
Alejandro • couple • us
10
2026-09-04 • via Nuitee
A
antonieta • solo_traveller • mx
10
2026-09-03 • via Nuitee
L
Liz • couple • mx
10
Hotel ramen
Pros:

Todo, la ubicación, la vista, la habitación amplia y la ventana enorme, el baño grande, todo cómodo, agradable y el hecho que la plaza esté enfrente, comimos la ramen mas buena del mundo ahí, quiero volver.

2026-08-28 • via Nuitee
F
Fernando • solo_traveller • us
10
Pros:

Exselente dormir como rey

2026-08-23 • via Nuitee
L
Liz • couple • us
10
Very comfortable, excellent staff
Pros:

Perfect location for airport, border, and shopping

Cons:

A little confusing to drive into

2026-08-13 • via Nuitee
M
Maribel • couple • us
10
2026-08-12 • via Nuitee
W
Walter • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Maria Elena • couple • us
10
Pros:

They have very comfortable bed and delicious breakfast

2026-08-10 • via Nuitee
A
Amanda • family_with_children • mx
10
Mejor opcion en Tijuana Cerca de Aeropuerto
Pros:

La ubicacion y la plaza que esta enfrente con muchas buenas opciones de compra.

Cons:

Desayuno pordria ser un poco mas tarde.

2026-08-07 • via Nuitee
M
Martin • solo_traveller • us
10
Great value with lots of perks around the area!
Pros:

We really enjoyed our couple of days at this hotel. There is plenty of shops around the hotel from eateries, coffee shops, a Sears outlet! and a Brazilian steakhouse. Icing on the cake, Caliente casino across the driveway in front of the hotel! Yes, a CASINO! Highly recommend this hotel. Enjoy your travels!

Cons:

No pool

2026-08-03 • via Nuitee
A
Arnold • extended_group • us
10
Great place to stay if ur flying out of Tijuana airport
Pros:

We had a late flight came in around 2am the check in was fast
The hostess was very pleasant and helpful
The room was super clean and spacious

2026-08-02 • via Nuitee
R
Rodolfo • couple • mx
7
2026-07-19 • via Nuitee
R
Ramos • couple • us
10
Regresare pronto.
Pros:

Se localiza en un lugar rodeado de tiendas parques y casino , y al lado un hospital , hay mucha seguridad en toda la area dia y noche , el hotel esta muy limpio , amplio , los trabajadores muy amables y ofrecen un desayuno muy bariable de 6:00 am a 11:00 am , lo recomiendo 100%

Cons:

No tengo ningun desacuerdo todo bien.

2026-07-19 • via Nuitee
M
Miriam • solo_traveller • mx
9
Pros:

La comida

Cons:

No comments

2026-07-13 • via Nuitee