Candlewood Suites - Lexington - Medical District by IHG

Hotels
•
Candlewood Suites
8.9 (503 reviews)
501 Waller Avenue , Lexington , US
+1 859-963-2444

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Very clean rooms
Friendly, helpful staff
Excellent location near hospital/restaurants/campus
Comfortable beds
In-room kitchen facilities (frig, microwave, dishwasher)
Free laundry and easy parking
Spacious suites
Cons:
Breakfast not offered / unavailable
Occasional housekeeping lapses (rooms not cleaned during stay)
Isolated room issues: broken fridge, recliner, limited TV options, noisy exterior door
Unexpected nonrefundable pet fee ($75) and occasional billing confusion
One report of dirty carpet in a room
Outside trash cans sometimes full with trash on ground

Categories

Cleanliness
9.5
Multiple guests repeatedly praised very clean rooms and overall hotel cleanliness, though one guest reported rooms were not serviced during a multi-night stay and another reported a dirty carpet in one room.
Service
9.6
Staff repeatedly described as friendly, helpful and wonderful; isolated negative check-in/customer service incident noted but overall service sentiment is strongly positive.
Location
10
Many guests highlighted excellent, convenient location near hospitals, campus and restaurants — repeatedly cited as a major positive.
Room Quality
8.2
Rooms noted as comfortable with good beds, A/C and kitchenettes; a few functional issues reported (broken fridge, recliner that wouldn’t recline, limited TV options, noisy exterior door).
Amenities
8.6
Kitchen facilities (full-size fridge, microwave, dishwasher), free laundry and easy parking were appreciated; absence of provided breakfast and an unexpected nonrefundable pet fee were negatives.
Value for Money
8.8
Several guests explicitly commented on good value for price and generous in-room amenities; occasional unexpected fees and minor issues slightly lowered perceived value for a few guests.
Food and Beverage
6.5
Multiple guests were disappointed that breakfast was not offered or available, which is the primary negative for this category.
Overall Experience
10
Overall sentiment is highly positive with many recommendations and repeat-stay intent; isolated negatives did not override generally excellent experiences for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Modern Rooms with Kitchenettes and Free WiFi
Experience comfort and convenience at Candlewood Suites - Lexington - Medical District. Our air-conditioned rooms feature kitchenettes, perfect for preparing meals, along with free WiFi for staying connected. Relax in front of the flat-screen TV with cable channels after a busy day exploring Lexington.

Fitness Center and Business Amenities
Stay active at our on-site fitness center or catch up on work at the business center. With a 24-hour front desk and a shared lounge, we ensure all your needs are met during your stay. Whether you're here for business or leisure, we've got you covered.

Near Popular Attractions and Airport
Conveniently located near Lexington Convention Center and Rupp Arena, our hotel offers easy access to top attractions. Explore the city with ease, knowing you're just a short drive away from Blue Grass Airport. Book your stay now at Candlewood Suites - Lexington - Medical District for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Location

Guest Reviews

8.9
Based on 503 reviews
Cleanliness: 9.5
Service: 9.6
Location: 10
Room Quality: 8.2
Amenities: 8.6
Value for Money: 8.8
Food and Beverage: 6.5
Overall Experience: 10
C
Cynthia • family_with_children • us
10
Pros:

Clean, friendly staff

2026-10-29 • via Nuitee
T
Taylor • couple • us
9
2026-10-26 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-10-22 • via Nuitee
T
Teresa • couple • us
10
Wonderful staff and excellent accommodations
Pros:

It was conveniently located to my destination and the staff was so friendly and helpful

2026-10-20 • via Nuitee
S
samantha • family_with_children • us
10
2026-10-18 • via Nuitee
S
Smith • family_with_children • us
8
Pros:

Friendly helpful staff, cleanliness of the hotel and room.

Cons:

N/A

2026-10-17 • via Nuitee
R
Ricardo • couple • sv
8
Pros:

Clean room, comfortable beds, great A/C.

Cons:

In the 4 nights we were there, they never cleaned our room or made our beds.

2026-10-13 • via Nuitee
T
Teddy • couple • us
7
Besides the lady it was nice
Pros:

Payed or thought I payed for the room thru zip or affirm got a booking number when I got there gave the lady my booking info she was smart with me and my wife over it told her I had a confirmation number but she kept saying it wasn’t paid for just luckily I had the money to pay for the room so my wife could have ablation on her heart at Saint Joe’s

Cons:

Customer service

2026-10-11 • via Nuitee
D
Denae • family_with_children • us
9
2026-10-08 • via Nuitee
M
Masaru • solo_traveller • jp
7
2026-09-18 • via Nuitee
H
Henry • couple • us
10
2026-09-17 • via Nuitee
M
Margaret • extended_group • us
10
Nice place
Pros:

It was a very nice and clean hotel. It also seemed very safe.

2026-09-16 • via Nuitee
C
Christina • family_with_children • us
10
I enjoyed the whole experience. Please keep up the excellent work!
Pros:

The room was great, very clean, excellent customer service, the beds were comfortable.

2026-09-14 • via Nuitee
J
Jacob • couple • us
10
2026-09-14 • via Nuitee
H
Hutto • solo_traveller • us
8
2026-09-08 • via Nuitee
J
Jacqualine • solo_traveller • us
8
Pros:

Good location,close to medical facilities we were going to. Many restaurants close by. Was very clean. The bed was very comfortable.

Cons:

Couldn't get the recliner to recline, apparently was broken. Couldn't figure out how to get the stove to work. Never used one that needed a key before. Could use some instructions, or maybe it was broken. Used the microwave instead. Our room was close to the end of the hallway where there was an exit to the outside. It was quite a loud door and we could hear it being opened and closed all night.

2026-09-07 • via Nuitee
A
Autumn • solo_traveller • us
10
I would definitely stay again!
Pros:

I like how clean it was and that the parking was super easy to get in and out of. Everything was operational and room was clean and loved the items provided in the kitchen.

Cons:

That breakfast was not offered and there was no guide for the TV.

2026-09-07 • via Nuitee
C
Carol • solo_traveller • us
9
Recommend and will stay here again.
Pros:

The suite room was spacious and very comfortable.

Cons:

Nothing to report

2026-09-04 • via Nuitee
G
Gavin • couple • us
9
2026-09-03 • via Nuitee
J
Josh • couple • us
1
2026-09-03 • via Nuitee