Crowne Plaza Merida by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9 (299 reviews)
Av. Prolongacion Montejo 371 , Mérida , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Comfortable Rooms
Good Amenities
Cons:
Distance from the city center
High pet fees
Pool not available

Categories

Cleanliness
9.46
Many reviews appreciated the cleanliness of the hotel.
Service
9.43
The service was frequently praised for being attentive and friendly.
Location
8.47
A few reviews noted that the hotel was a bit far from the historical center.
Room Quality
8.92
Rooms were described as comfortable and well-decorated.
Amenities
8.95
Amenities were good, but some guests were disappointed by the closed pool.
Value for Money
8.41
Some guests felt the prices, especially for pet accommodations, were too high.
Food and Beverage
8.96
Breakfast received mixed reviews, with some finding it delicious, while others were disappointed.
Overall Experience
9.43
Despite some issues, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:25

Property Description

Luxurious Accommodation
IOH Mérida Mid Center offers 4-star accommodation in Mérida with air-conditioned rooms featuring free WiFi and modern amenities. Each room comes with a flat-screen TV, safety deposit box, and elegant decor for a comfortable stay.

Top-Notch Facilities
Guests can enjoy the outdoor swimming pool, fitness centre, and terrace for relaxation. The hotel also provides a restaurant serving delicious meals, room service, and a 24-hour front desk for convenience.

Convenient Location
Located just 2.1 km from Conventions Center Century XXI, with easy access to Mundo Maya Museum and Merida Cathedral, IOH Mérida Mid Center is the perfect choice for both leisure and business travelers.

Book your stay at IOH Mérida Mid Center now for a memorable experience in Mérida!

Important information:

Emotional Support Dog, Conditions:

• The hotel allows up to one (1) dog per room for an additional charge of MXN $1000 per night. Upon check-in, you will receive a Welcome Kit for your pet and a refundable deposit will be required as a guarantee to cover any damages. Contact the property for more information about the Pet Regulations.

• Only one small or medium dog with a maximum weight of 44 lb is allowed.

• Guest must present a medical certificate issued by a mental health specialist with a seal and professional license, valid up to 12 months prior to the check-in date.

• Your dog must always wear a leash or harness and remain within allowed areas: your guest room, circulation areas, and specially designed areas.

• Your dog cannot access the hotel's dining outlets, swimming pool, fitness center, event spaces, or restricted areas.

• Guests will be responsible for their pet's behavior. In case of any damage to the property or affectation to another guest or staff, the guest will be responsible and will pay accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for US$13 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 299 reviews
Cleanliness: 9.46
Service: 9.43
Location: 8.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.43
G
Gabriel • solo_traveller • mx
1
Me quiero ir y que me den mi dinero
Pros:

Help! Llegué a hospedarme y me trataron muy mal. Me dieron la peor habitación. Me quiero ir de aquí me dicen que lo debo ver con booking

Cons:

Son unos groseros

2026-07-04 • via Nuitee
T
Trikitri • solo_traveller • es
9
Pros:

Comodidad y climatización. Piscina fantástica en la azotea.

Cons:

Nada

2026-07-04 • via Nuitee
N
Nicole • couple • mx
10
2026-06-17 • via Nuitee
A
ALEJANDRO • solo_traveller • mx
10
Excelente ralación calidad precio.
Pros:

El personal es muy atento en la recepción y en el restaurante.
La habitacion es muy sileciosa, amplia y cómoda.
Cuenta con estacionamiento amplio para tu auto y no tiene costo.
El desayuno del restaurante me pareció muy bueno.
Lo recomiendo definitivamente si deseas estar en un lugar a unos cuantos kilómetros del centro pero alejado del ruido.

Cons:

Si no está incluido el desayuno en tu tarifa, el costo puede ser un poco elevado. Pero no dejaría de hospedarme allí por ese motivo ya que cerca hay algunos restaurantes a los que puedes llegar caminando

2026-06-13 • via Nuitee
Y
Yuribia • solo_traveller • mx
7
Experiencia diferente
Pros:

La ubicación, las instalaciones, y en general la habitación es de bien tamaño y cómoda.

Cons:

Se dice que es un hotel pet friendly, y si te prestan una camita y trastes para su comida y agua, pero no permiten que la mascota esté en ninguna área que no sea la habitación y no se puede quedar sola, quería ir a la terraza donde esta la alberca y llevarme a mi mascota (solamente para estar al aire libre) y no me lo permitieron, se quedo la mascota en la habitación y me llamaron para que fuera porque estaba llorando (normal cuando están en un lugar desconocido y solos) así que tuve que bajar y estar dentro de la habitación. No es la primera vez que viajo con mi mascota pero si la primera vez que se dicen Pet friendly pero no permiten que la mascota esté en ninguna área. ¿Cómo voy a bajar a desayunar si no puedo dejarla sola en la habitación y no permiten que este en ninguna área??

2026-06-03 • via Nuitee
G
Gabriel • solo_traveller • mx
1
Not satisfecho
Pros:

Service is really new and i expert

Cons:

The fact that they have ni idea about leal if with custumwrs

2026-06-02 • via Nuitee
P
Paola • solo_traveller • mx
9
2026-05-31 • via Nuitee
Y
Yarabey • couple • mx
10
2026-05-15 • via Nuitee
J
Jimena • couple • mx
10
2026-04-20 • via Nuitee
H
Hugo Oscar • solo_traveller • mx
6
2026-03-25 • via Nuitee
E
ERIC • couple • mx
9
2026-03-25 • via Nuitee
J
Jannet • couple • mx
8
Excelent breakfast
Pros:

Breakfast buff was delicious, enough choices for to eat and good coffee, staff very friendly, very clean and nice the facilities

Cons:

We got doble bed but it was bit bizarre the design with those separate with wood wall, feeling like in a box and couldn’t even see my son from my bed, small room so bad that’s the only design for doble beds so we have to change the hotel but everything else was very good

2026-03-23 • via Nuitee
M
Mai Linh • family_with_children • mx
8
Pros:

privacidad y limpieza

Cons:

no me gustó la comida, el wifi inestable

2026-03-18 • via Nuitee
C
César Jerónimo • solo_traveller • mx
9
Muy agradable mi estancia
Pros:

En general el servicio y las instalaciones del hotel son muy buenas

Cons:

Me pareció elevado el costo del desayuno bufet

2026-03-09 • via Nuitee
A
Ana • couple • mx
10
EL MEJOR DE MERIDA
Pros:

Hermoso hotel accesible cerca de foro GNP para conciertos

Cons:

Nada amo el hotel, el personal 10/10

2026-01-28 • via Nuitee
A
Anri025 • solo_traveller • gb
1
Cons:

Ужас, персонал, чистота.
Супер вид а окна все грязные, завтраки не вкусные, ужасное место!!!!

2026-01-23 • via Nuitee
A
Anri025 • family_with_children • gb
1
Cons:

Испортили весь отдых. Не рекомендую.

Приехали поздно с маленьким ребенком, а нас чуть не выгнали на улицу! Карту не взяли, песо не было, доллары — тоже нет. Обменники закрыты. Час уговаривали, чтобы нас заселили, и только под дикий депозит в $600 согласились.

А дальше — сплошное разочарование. Грязные окна, скудный завтрак, персонал почти не говорит по-английски и не хочет помогать. Всё время казалось, что пытаются что-то лишнее содрать. О скрытых штрафах (например, за курение) узнали только потом.

Это не тот «Крон Плаза», что в Турции. Это полная противоположность. За такие деньги — просто грабеж. Выброшенные на ветер нервы и средства. Больше никогда.

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Так лучше? Он передаёт эмоции и ключевые проблемы, но звучит как реальный отзыв от человека, а не как формальный список претензий.

2026-01-23 • via Nuitee
P
Pablo • couple • mx
7
Pros:

La ubicación y la habitación

Cons:

El edificio de alado comenzó a taladrar y martillar a las 2:30 AM, se sentia como estaba dentro de la habitación.

2026-01-20 • via Nuitee
D
Dorit • family_with_children • mx
8
Pros:

el servicio para el desayuno a la carta es lento
pero nos gusto en cuanto a sabor y amabilidad del personal

Cons:

a 15 min del centro de merida, pensamos que estaba más centrico

2026-01-20 • via Nuitee
S
Stephan • solo_traveller • ch
7
Pros:

Friendly staff, Good breakfast, Nice Roof top with swimming pool. Comfortable bed avec perfect TV size.

Cons:

Too noisy related to not good enough insulation from outside and inside. Cleaning of shower insufficient. The room size is smaller as promised !

2026-01-15 • via Nuitee