Hilton Garden Inn- Chicago Central Loop

Hotels
Hilton Garden Inn
9.2 (808 reviews)
245 S. Franklin St. , Chicago , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Cons:
Limited food options
Issues with service at check-in

Categories

Cleanliness
9.45
Consistently described as clean and well-maintained across multiple reviews.
Service
9.95
Staff were frequently praised for their friendliness and helpfulness.
Location
9.45
Many reviews highlighted the excellent location, close to city center and attractions.
Room Quality
9.45
Rooms were noted as modern, spacious, and comfortable.
Amenities
8.95
No specific amenities were mentioned, thus rated as standard quality for this hotel tier.
Value for Money
8.45
Some reviews mentioned it was not worth the price due to lack of breakfast options.
Food and Beverage
7.95
Concerns regarding limited dining options, impacting perceived value.
Overall Experience
9.95
Overall stay experience was highlighted as very positive by multiple reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:30

Property Description

Central Location
Located in the heart of Chicago, Hilton Garden Inn- Chicago Central Loop offers easy access to popular attractions like Willis Tower, CIBC Theatre, and DePaul University.

Modern Amenities
Enjoy free WiFi, a 24-hour front desk, and a business centre during your stay at this 3-star hotel. The non-smoking property also features rooms with city views and a range of convenient amenities.

Dining and Entertainment
Indulge in delicious cuisine at the on-site restaurant, unwind with a drink at the bar, or explore nearby entertainment options such as the Chicago Symphony Orchestra.

Book your stay at Hilton Garden Inn- Chicago Central Loop for a memorable experience in the Windy City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

9.2
Based on 808 reviews
Cleanliness: 9.45
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 9.95
B
Brent extended_group us
6
Just ok
Pros:

The rooms were very nice.

Cons:

The parking was an additional $65 a night. The pillows were terrible and flat. I was charged an additional $75 when I got there, not sure what for. To be honest for a one night stay the price was incredibly high.

2026-07-23 via Nuitee
S
shiri couple us
9
Great choice
Pros:

The corner room was specious and comfortable.
The staff was lovely

Cons:

The gym is very small
The location was a bit far from the activities we were hoping to see

2026-07-20 via Nuitee
A
Abigail solo_traveller us
10
2026-07-20 via Nuitee
J
Jesi couple us
9
2026-07-14 via Nuitee
A
Arnold solo_traveller us
10
2026-07-11 via Nuitee
M
Ming couple cn
9
Pros:

location

2026-07-09 via Nuitee
V
Vilmar Freyr couple is
8
2026-06-22 via Nuitee
I
ignacio couple es
8
Bien
Pros:

Limpieza. Modernidad. Tranquilidsd. Tamaño cama.

Cons:

No es un hotel con altura, así que tenga la habitación que tengas, no hay vistas.

2026-06-15 via Nuitee
W
writerevie Business San Bruno, California
10
Great staff, comfortable and clean
Pros:

TL;DR: Great hotel, definitely would stay here again!

Service: All the staff were really helpful and nice. I can't say enough good things about them. Special shoutout for Jasmarie at the front desk: I had arrived way earlier than check-in time before rooms were ready, so I decided to work in the lobby for a few hours. During those few hours, I peppered her with several questions and she was so nice about answering them all. Really appreciated her patience. Also a shoutout for the engineer to came to my room because I had issues with the HVAC. He went above and beyond to ensure my issue was addressed (checked things were ok on their side, then checked my room, then went back to check things on their side, then came back with a ladder to fix something, not sure what because I was on a call).

Room: Spacious, clean, and comfortable. My room looks like it was updated pretty recently, as the bathroom had new fixtures. Only "complaint" was water pressure in the shower was sad, and it took forever to fully wet my hair and rinse out the shampoo every time.

Location: Lots of restaurants around, coffee options, and a Van Leeuwen ice cream shop is right across the street! Super convenient.

2026-06-11 via Tripadvisor
M
Miguel couple us
10
2026-06-11 via Nuitee
D
Dawn solo_traveller us
10
2026-06-10 via Nuitee
M
Michael solo_traveller us
9
2026-06-09 via Nuitee
E
Ezdihar Sukker extended_group jo
10
2026-06-08 via Nuitee
W
Walker extended_group us
8
2026-06-06 via Nuitee
I
Ian solo_traveller au
10
Clean, quiet room close to Union station
Pros:

Clean,. quiet room close to Union station

2026-06-03 via Nuitee
A
Andres couple us
8
Great location and great place to stay.
Pros:

What I appreciated about the hotel was its location; it wasn't too busy in the mornings or at night. The cleanliness and the quality of the room were excellent for both my wife and me. Additionally, I enjoyed the rooftop patio, which offered a variety of food and drinks.

Cons:

The bed sheets and mattress were of low quality, making them somewhat uncomfortable, but still sleepable.

2026-05-31 via Nuitee
A
Amy extended_group us
9
2026-05-29 via Nuitee
Y
Ying Chien solo_traveller tw
10
2026-05-14 via Nuitee
L
Lintao solo_traveller cn
1
Cons:

Give me a connecting room; room is cold; breakfast is option limiting and not tasty; the clothe-set is very very narrow; do not have slippery; actually I think it only worth 120 dollars but it cost me 320 per night

2026-05-09 via Nuitee
A
Abegael couple us
8
2026-05-04 via Nuitee