Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location / amazing views
Helpful and polite staff (many mentions)
Clean rooms and comfortable beds
Good breakfast and hotel restaurant
Quiet rooms in many stays
Cons:
Small rooms and lack of storage space
Slow, crowded elevators
Perceived high price / poor value for some room types
Inconsistent service (restaurant staff not always welcoming)
Occasional noisy HVAC or alarms, and missing in-room kettle/tea-coffee

Categories

Cleanliness
9.2
Multiple reviews explicitly praise cleanliness and describe the hotel as 'clean', 'impecably clean' and rooms/staff maintaining good hygiene.
Service
8.9
Staff frequently described as helpful, polite and attentive with specific mentions of great reception staff, though some inconsistencies and unfriendly restaurant staff were noted.
Location
9.6
Location repeatedly praised across reviews as excellent, safe and ideal with several mentions of unbeatable views of Manhattan.
Room Quality
8.2
Rooms are comfortable and beds are praised, but there are recurring complaints about small room size, limited storage, some awkward layouts (sink in room) and occasional unexpected bedding setups.
Amenities
8.5
Amenities are generally positive (good breakfast, restaurant), but negatives include slow/overcrowded elevators, lack of in-room kettle/tea-coffee in some rooms and occasional safety/quietness issues in public areas.
Value for Money
7.2
Several reviewers explicitly call the hotel expensive or overpriced for certain room types; guests expected breakfast or different room configurations for the price.
Food and Beverage
8.9
Food and beverage receives positive comments (good breakfast, tasty hotel restaurant, free coffee refills), though some service interactions at the restaurant were criticized.
Overall Experience
9.1
Overall stays are described as great, with many recommending the hotel for location, views, cleanliness and courteous staff despite some service inconsistencies and value/room-size issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Modern Amenities and Convenient Location
Motto by Hilton New York City Chelsea offers a blend of modern amenities and a prime location in the heart of New York City. The hotel boasts free bikes, a fitness centre, and a terrace, providing guests with ample opportunities to relax and stay active during their stay.

Comfortable Rooms with Top-notch Facilities
Experience comfort at its best in the air-conditioned rooms at Motto by Hilton New York City Chelsea. Each room is equipped with free WiFi, a flat-screen TV, and a safety deposit box. The private bathrooms come with complimentary toiletries, ensuring a pleasant stay for every guest.

Proximity to Key Landmarks and Excellent Service
Conveniently located just 600 metres from the iconic Flatiron Building, this 3-star hotel is near popular attractions like Madison Square Garden and the Empire State Building. With attentive staff available at the reception round the clock, expect exceptional service throughout your visit.

Book your stay at Motto by Hilton New York City Chelsea for a memorable and hassle-free experience in the bustling city of New York.

Important information:

Daily Mandatory Destination Fee will be added to the room rate and includes: $10 Daily FB Credit :premium Wi-Fi; 2 bottles of premium water daily; Daily choice of 30 minute personal training session or 45 minute Orange Theory Training class at local gym.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 4018 reviews
Cleanliness: 9.2
Service: 8.9
Location: 9.6
Room Quality: 8.2
Amenities: 8.5
Value for Money: 7.2
Food and Beverage: 8.9
Overall Experience: 9.1
L
Le Garlantezec • family_with_children • fr
9
2026-10-31 • via Nuitee
D
Dekel • solo_traveller • il
10
2026-10-31 • via Nuitee
H
Heather • extended_group • gb
8
Highly recommend, great location with helpful staff, and it’s comfortable and clean.
Pros:

Great location, comfortable beds, helpful staff

Cons:

Sometimes a long wait for the lifts, and bathroom could be bigger with lockable door and a mirror.

2026-10-31 • via Nuitee
C
Caridad • family_with_children • ec
10
Pros:

El personal muy bien! Las instalaciones todo es nuevo, súper cómodo todo en la habitación, uno se siente súper seguro estando ahí lo recomiendo para ir de turismo en plan familiar, amigos o de negocios.

2026-10-29 • via Nuitee
M
Marlena • couple • us
9
Overall it was a great stay!
Pros:

Clean and staff was excellent! Staff need their own elevator.

Cons:

Very expensive!

2026-10-29 • via Nuitee
M
Matthew • couple • gb
7
Great location, small room sizes
Pros:

Good design ethic, great location and staff were top notch!

Cons:

For a stay of more than a day or two the rooms are just too small compared to there nearby.

2026-10-27 • via Nuitee
M
Markus • couple • de
8
2026-10-27 • via Nuitee
M
Matheus • extended_group • br
10
Uma estadia confortável e tranquila.
Pros:

A localização é segura e tranquila. O hotel de modo geral é impecavelmente limpo e organizado, com destaque aos quartos, cuja roupa de cama, produtos e serviços são excelentes. Os funcionários são muito bem treinados e extremamente atenciosos.

Cons:

Os elevadores são lentos e sempre muito cheios. Tive a impressão de eles balançarem verticalmente. Não gostei da falta de planos que houvesse café da manhã previamente reservado. Além disso, em horários tardios encontrei pessoas desagradáveis no hall de entrada.

2026-10-25 • via Nuitee
M
MARIA • couple • es
9
2026-10-24 • via Nuitee
C
Chieh han • couple • tw
10
2026-10-24 • via Nuitee
S
Semegran • couple • us
10
2026-10-22 • via Nuitee
L
Luciana • couple • us
10
2026-10-21 • via Nuitee
K
Kelsey • solo_traveller • us
10
2026-10-20 • via Nuitee
H
Helen • extended_group • us
10
Great location
Pros:

Excellent location

Cons:

Staff were very attentive and helpful

2026-10-20 • via Nuitee
J
Jelena • solo_traveller • ch
10
Best view of Manhattan!!!
Pros:

AMAZING VIEW - literally the best view in Manhattan!! Restaurant at the hotel is yummy as well.

Cons:

Nothing, really nice overall

2026-10-19 • via Nuitee
H
Hannah • family_with_children • us
7
Cons:

Alarms frequently went off in night and early in morning

2026-10-17 • via Nuitee
H
Heather • solo_traveller • us
10
A great location with amazing view!
Pros:

The view from our room was unbelievable!!! The beds were very comfortable and the shower had amazing water pressure. It was quiet and clean as well.

Cons:

Basically, the only thing I could say that I didn’t like was that the heating and air conditioning system was very loud when it came on .

2026-10-16 • via Nuitee
D
Diana • couple • lt
10
2026-10-15 • via Nuitee
Z
Zeynep • family_with_children • tr
10
2026-10-13 • via Nuitee
M
Mier y Teran • extended_group • mx
10
2026-10-13 • via Nuitee