Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Limited space in guest rooms noted in one review

Categories

Cleanliness
10
Spotlessly clean as mentioned in multiple reviews.
Service
10
Staff were extremely welcoming, helpful, and friendly throughout multiple reviews.
Location
10
Perfect location with easy access to major attractions and near excellent restaurants.
Room Quality
10
Rooms were described as comfortable and well laid out.
Amenities
10
Good facilities noted with fantastic restaurant options.
Value for Money
10
Guests felt they received excellent value, especially with the added amenities.
Food and Beverage
10
Food was excellent as per several reviews.
Overall Experience
10
Overall experience was described as fabulous and stellar.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Modern Amenities and Convenient Location
Motto by Hilton New York City Chelsea offers a blend of modern amenities and a prime location in the heart of New York City. The hotel boasts free bikes, a fitness centre, and a terrace, providing guests with ample opportunities to relax and stay active during their stay.

Comfortable Rooms with Top-notch Facilities
Experience comfort at its best in the air-conditioned rooms at Motto by Hilton New York City Chelsea. Each room is equipped with free WiFi, a flat-screen TV, and a safety deposit box. The private bathrooms come with complimentary toiletries, ensuring a pleasant stay for every guest.

Proximity to Key Landmarks and Excellent Service
Conveniently located just 600 metres from the iconic Flatiron Building, this 3-star hotel is near popular attractions like Madison Square Garden and the Empire State Building. With attentive staff available at the reception round the clock, expect exceptional service throughout your visit.

Book your stay at Motto by Hilton New York City Chelsea for a memorable and hassle-free experience in the bustling city of New York.

Important information:

Daily Mandatory Destination Fee will be added to the room rate and includes: $10 Daily FB Credit :premium Wi-Fi; 2 bottles of premium water daily; Daily choice of 30 minute personal training session or 45 minute Orange Theory Training class at local gym.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

10
Based on 4054 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
Y
Yu-wei • solo_traveller • us
8
Pros:

Brittney from the front office is amazing. She took my lost item claim seriously, really put me at ease. She kept me posted during the investigation. And she eventually helped find my lost item.

She really is textbook of hospitality!

2026-07-04 • via Nuitee
M
Meghan • couple • us
10
Room was perfect for one night, central location to many things including the concert venue we needed. Happy with the st
Pros:

Location, room and staff

Cons:

N/a

2026-07-04 • via Nuitee
M
MARIA • solo_traveller • co
10
2026-07-03 • via Nuitee
Y
Yasmeen • couple • fr
9
Superbe séjour avec vue imprenable. Emplacement top. Hotel de qualité. Chambre très propre et je tiens à le souligner.
Pros:

La décoration - propreté - le restaurant La Lulla - La vue de la chambre

Cons:

Globalement tout était top.

2026-07-03 • via Nuitee
V
Vedran • solo_traveller • hr
9
2026-07-02 • via Nuitee
L
Lisa • extended_group • gb
10
2026-07-02 • via Nuitee
C
Cantada • family_with_children • us
10
Loved the stay!
Pros:

The staff was so kind even with the amount of people flooding in. Housekeeping did an excellent job turning over our room even with our stuff everywhere.

Cons:

Elevator wait times but it’s understandable with how busy it was.

2026-07-02 • via Nuitee
M
Michele • family_with_children • us
10
2026-07-01 • via Nuitee
M
Marie • solo_traveller • us
8
Pros:

The staff was extremely friendly, from check-in to service at the bar for a glass of wine.

Cons:

The wait times for the elevator we inconvenient and posed issues in timing for coming and going.

2026-06-30 • via Nuitee
J
Juan • couple • pa
10
2026-06-30 • via Nuitee
J
Juan • couple • pa
10
2026-06-30 • via Nuitee
K
Kyle • couple • gb
10
2026-06-29 • via Nuitee
A
Ami • couple • gb
7
2026-06-29 • via Nuitee
V
Valeria • family_with_children • ar
10
Hotel moderno y ambiente amigable
Pros:

El ambiente del hotel
El lobby
El restaurante excelente

Cons:

A veces había que esperar ascensor (mucha gente en el hotel)

2026-06-29 • via Nuitee
Y
yuka • extended_group • jp
8
最高！
Pros:

立地が良く4つベットがある部屋で助かった。
イタリアン料理のお店がとても美味しかった。

Cons:

電子レンジがあると助かる

2026-06-26 • via Nuitee
L
Lisa • solo_traveller • de
10
Pros:

I booked a room with landmark view, ended up on 33th floor and totally loved the view. Worth every extra penny. Even cancelled and rebooked twice few days before to get a cheaper rate on Booking.com. I stayed by myself and had enough space - with a second suitcase it's still manageable, but a bit more chaotic.
Staff was always friendly. I got a fresh bottle of water every day. There's a tab in the lobby to refill water, too. Location is great, good cafés and restaurants in the area. Didn't try the restaurant in the hotel. Would definitely stay again.

2026-06-26 • via Nuitee
S
Stewart • solo_traveller • us
8
Pros:

Ambiance and location

Cons:

No room service

2026-06-26 • via Nuitee
J
Jennifer • couple • us
9
2026-06-25 • via Nuitee
C
Camila • extended_group • ch
5
Pros:

The view

Cons:

This hotel is, in my opinion, significantly overpriced for the quality of experience it provides, and I genuinely question how it maintains a four-star rating.

We stayed for one week and encountered issues from the very beginning. The elevator situation was consistently frustrating. During most hours of the day, all elevators appeared to be overloaded or unavailable, often resulting in wait times of 5–10 minutes simply to leave or return to our floor.

The room itself offered very little sound insulation. The gap around the entrance door was so large that it was possible to see people walking in the hallway from inside the room. As a result, every conversation, footstep, and movement in the corridor was clearly audible, making it difficult to enjoy any sense of privacy or quiet.

Housekeeping was also disappointing. Despite leaving generous tips throughout our stay, the level of cleaning and attention to detail remained below what one would reasonably expect from a hotel in this category.

The breakfast experience was particularly poor. After trying it once, we chose not to return. The restaurant presents itself as Italian-inspired, yet basic elements felt strangely executed. For example, cappuccino was served in a glass with a tablespoon, which immediately felt out of place.

More concerning was the food quality. I ordered pancakes at approximately 7:00 a.m., and they had a noticeable taste of meat and other residual flavors, suggesting that the cooking surface had not been properly cleaned between uses. At that hour, when breakfast service had only recently begun, this was especially disappointing and raised concerns about kitchen standards.

Overall, the experience fell well short of expectations. Given the price point and advertised four-star status, I expected a significantly higher standard of comfort, maintenance, and service.

2026-06-25 • via Nuitee
M
Manfred • couple • de
8
Sehr sauberes Hotel mit toller Lagr
Pros:

Super Lage. Sehr sauber.

Cons:

Kleine Zimmer.

2026-06-25 • via Nuitee