Courtyard Rochester Downtown

Hotels
•
Courtyard by Marriott
9 (307 reviews)
390 East Avenue , Rochester , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Extra charges for parking and breakfast
Noise from adjacent rooms
Inconsistent service at breakfast

Categories

Cleanliness
8.46
Mixed sentiments; generally clean but a complaint about room refresher causing allergies.
Service
9.43
Generally positive sentiments about staff, with one negative experience noted.
Location
9.47
Consistently praised for its convenient and central location.
Room Quality
9.42
Rooms described as clean and comfortable with a pleasant atmosphere.
Amenities
8.95
Amenities satisfactory but had complaints about extra charges for parking and breakfast.
Value for Money
8.41
Some concerns about extra costs for amenities like breakfast.
Food and Beverage
8.46
Mentioned positively in terms of onsite food but experienced issues with breakfast service.
Overall Experience
9.43
Overall positive, with great experiences highlighted despite some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:01

Property Description

Modern Comfort and Convenience

Located in Rochester, Courtyard Rochester Downtown offers a convenient and comfortable stay near popular attractions. The hotel features air-conditioned rooms with free WiFi, a fitness center, and a restaurant. Guests can enjoy free bikes to explore the city and benefit from free private parking during their stay.

Delicious Dining Options

Start your day with a delicious breakfast at the hotel's restaurant, offering à la carte, continental, or American options. In addition, guests can unwind at the bar or snack bar, or opt for room service for a cozy night in.

Business-Friendly Amenities

For business travelers, the hotel provides a business center and multilingual staff at the 24-hour front desk. Relax in well-equipped rooms with a desk, flat-screen TV, and complimentary bed linen and towels.

Experience comfort and convenience at Courtyard Rochester Downtown - book your stay today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 307 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 9.43
A
Aiping • couple • us
10
2026-05-24 • via Nuitee
H
Hebert778 • Couples
4
Keep searching
Pros:

Pros: Small covered garage convenient for rainy days. Complimentary parking. Quiet location. Secure. Front desk receptionist on day one was very helpful in jogging rooms around to accommodate our request.

Cons: Slowest housekeeping service EVER! Left my room at 9:20 AM. Came back at 3:10. Room still not cleaned. (It was in my folio for daily housekeeping). I’ve been here 4 days & only one day was good! Bed not made twice! Trash cans not emptied! Kleenex box not refilled. Number of replenished towels was not consistent. Tissue left on bathroom floor. Soap dispenser broken off wall in shower. I left a tip twice for housekeeping & feel like I should take it back! Housekeeping staff not properly trained.

No restaurant on site. Bistro closed between 10:00am - 5:00pm. No lunch available not even Starbucks. Staff is pretty lackadaisical. Would not recommend this hotel.

2026-05-23 • via Tripadvisor
D
Darryl • extended_group • us
10
2026-05-19 • via Nuitee
A
AMARI • couple • us
9
2026-05-12 • via Nuitee
A
Amanda • couple • us
4
Our toilet didn’t work. Maintenance claimed to fix it, he didn’t then had the audacity to blame us for it now working. P
Pros:

Nothing.

Cons:

Everything - parking was awful, breakfast was subpar and the rooms are not worth the price.

2026-05-02 • via Nuitee
S
Shaquana • couple • us
10
Pros:

Yes

2026-04-21 • via Nuitee
Z
Zakiya • extended_group • us
7
Very nice staff everyone was super nice
Pros:

Location

Cons:

The wait for a clean room

2026-03-31 • via Nuitee
H
Hyatt • couple • us
10
2026-03-28 • via Nuitee
Z
Zoe • couple • us
9
Pros:

Jose at the front desk was excellent.

Cons:

There were hairs in the shower.

2026-03-23 • via Nuitee
M
MING • family_with_children • ca
8
2026-03-22 • via Nuitee
J
Joy • couple • us
10
2026-03-19 • via Nuitee
T
Tunashia • couple • us
10
2026-03-16 • via Nuitee
S
Sarah • couple • us
9
Nice stay
Pros:

The staff was very friendly. The location was extremely secure and was within walking distance of our venue for the night. The restaurant/bar in the hotel was super convenient and the bartender was awesome.

Cons:

There was no pool or hot tub area which is always a nice addition.

2026-03-15 • via Nuitee
P
Paul • couple • us
7
Cons:

Having to use your key to get elevator to go to our floor. No instructions given at check in. Surprised of having to order and pay extra for breakfast. We left and got breakfast elsewhere at more reasonable cost.

2026-01-19 • via Nuitee
M
Michael • couple • us
9
2026-01-19 • via Nuitee
Y
Yue • family_with_children • ca
8
2026-01-19 • via Nuitee
C
Candice • couple • us
10
Awesome
Pros:

Everything

Cons:

Nothing

2026-01-19 • via Nuitee
A
Abigail • couple • us
10
2026-01-12 • via Nuitee
C
Carol • couple • us
10
Pros:

Clean, comfortable, and central location for a lot of the fun things to do in the area.

2025-12-23 • via Nuitee
R
Rodney • family_with_children • us
9
Pros:

Clean, comfortable, free parking.

2025-11-24 • via Nuitee