Casa del Jaguar Beach Hotel

Hotels
8.9 (303 reviews)
Calle Zazil Ha #118 Playa Norte , Isla Mujeres , MX

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Luggage storage
Airport shuttle
Bar
See all facilities

Review Highlights

Pros:
Excellent beach access
Helpful and friendly staff
Good quality food
Cons:
Long wait for breakfast service
Hard beds in some rooms

Categories

Cleanliness
8.79
Rooms are comfortable and clean, though there was a mention of a stain on a pillow cover.
Service
9.26
Staff were lovely and extremely helpful, with great customer service highlighted in multiple reviews.
Location
9.3
Hotel is located right on the most beautiful beach in Isla Mujeres, providing easy access to the beach.
Room Quality
8.75
The master suite was very spacious with good water temperature and pressure.
Amenities
8.78
Great amenities including a beauty spa, beach club with reserved sunbeds, and convenient access to the beach.
Value for Money
8.74
Overall, the hotel provides good value for its quality and services offered.
Food and Beverage
8.29
Menu-based breakfast received mixed reviews, but overall food quality was rated positively.
Overall Experience
9.26
Guests had a wonderful stay with many positive comments about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:27

Property Description

Luxurious 5-Star Beachfront Accommodation
Experience the epitome of luxury at Casa del Jaguar Beach Hotel, located in Isla Mujeres. Indulge in our outdoor swimming pool, restaurant, and bar, ensuring a truly relaxing stay.

Elegant Rooms with Premium Amenities
Unwind in our air-conditioned rooms equipped with modern conveniences such as a coffee machine, flat-screen TV, and a private terrace. Enjoy the comfort of plush bed linen, and stay connected with free WiFi available in all rooms.

Prime Location and Convenient Services
Explore nearby attractions like El Cocal Beach and Norte Beach, or relax at Isla Mujeres Beach just moments away. Take advantage of our concierge service, currency exchange, and paid airport shuttle for a seamless stay.

Ready to experience luxury by the beach? Book your stay at Casa del Jaguar Beach Hotel now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 303 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 9.26
J
Joost • couple • nl
8
2026-09-09 • via Nuitee
K
Karla Nathaly • couple • fr
6
2026-08-31 • via Nuitee
K
KEREN • couple • il
10
מושלם!!!
Pros:

מלון בוטיק מעולה. המיקום מדהים, ממש על Playa Norte. יש מעט חדרים במלון אז מאוד נעים ויש מקום גם במיטות בים וגם בבריכה. הארוחת בוקר בהגשה (לא בופה) ודי מינימלית אבל טעימה - לנו זה הספיק. החדר מרווח מאוד, נקי, יפה, עם נוף מטורף.

Cons:

החדר גדול והמזגן יחסית קטן ובצד החדר כך שהיינו צריכים להשאיר אותו פתוח כל הזמן כדי שהחדר יהיה נעים אבל זה לא משמעותי בכלל...

2026-08-30 • via Nuitee
J
James • couple • us
10
The room was beautiful, the food great. The staff really went out of their way. It's small and they recognize you an
Pros:

Small size, intimate. Staff incredibly attentive staff. Really took care of us and went beyond the call.

Cons:

There are allot of boats that came to North Beach and people walk through the beach going to the near beach

2026-08-30 • via Nuitee
K
Katherine • family_with_children • ca
10
The staff was exceptional! Eisler and Lena were amazing, we can’t wait to return.
Pros:

The breakfast was wonderful, enough variety and we especially liked the seasonal juice! Can’t beat the view sitting at the breakfast tables. Likes that the breakfast hours were 7-11.

Cons:

We really enjoyed our breakfast mornings. The staff was attentive and welcoming. There wasn’t anything we didn’t like.

2026-08-30 • via Nuitee
G
Gregory • couple • us
10
Great location, cozy cute hotel, spacious rooms, overall highly recommend for a stay at Playa Norte.
Pros:

Great location, breakfast was delicious, the Oceans restaurant on the property has great drinks and a good food selection right on the beach. Cute boutique hotel design but not so small that it doesn’t have what you need in a nice hotel. Strongly recommend.

Cons:

Nothing, it was great.

2026-08-29 • via Nuitee
J
Julien • family_with_children • fr
9
Bel hôtel avec un emplacement parfait sur la Playa Norte
Pros:

La localisation est vraiment parfaite sur la Playa Norte avec accès à un beach club et une belle piscine ce qui permet d'y être avant et après tout le monde ! La personne à l'accueil est top et aux petits soins !

Cons:

Petit déjeuner un peu simple pour un 5 étoiles.

2026-08-23 • via Nuitee
T
TORU • couple • jp
9
Pros:

ホテルはPlaya Norteに面している。加えて宿泊者にはビーチベッドとパラソルが確保されているので、朝の場所取りは不要。時間を気にせずにビーチでのんびりできた。ビーチハウスのカクテル、タコスも美味しかった。
朝食はビュッフェではなく、決まったセットメニューだったが味も良く飽きが来なかった。

Cons:

島での滞在のために贅沢は言えないが、シャワーの水量と温度。初日の夜に水シャワーを浴びたが、翌朝にレセプションで説明し手直しをしてもらい状況は改善。但し、時間帯によっては水量が弱かったり、シャワーの温度も上がらなかった。

2026-08-17 • via Nuitee
A
ANDREA BORIS • couple • it
10
Bet on the jaguar, you will not regret!
Pros:

This hotel seats in the best part of the beach, with the north beach is the best place to see the sunset. Room was spacious comfortable with a beautiful view on the beach and the little garden. I liked the presence of the minibar, the staff on the beach is very attentive to customers and the service is fast.

Cons:

A bit of maintenance is needed for the wood in the bathroom area but we are talking about details.

2026-08-15 • via Nuitee
B
Bryan • couple • us
10
I think it’s worth it
Pros:

The bed is extremely comfortable. The AC was a bit loud but it definitely did work. It can make the room extremely cold. The OceanVS is associated with the hotel. The service at the Beach Club is outstanding. No fee to be at the club. And there didn’t seem to be a minimum charge for hotel guests. U can reserve to be on a day bed which is nice as opposed to a lounge chair. It’s an expensive hotel to be at but I believe it’s worth it. I just kinda wish it didn’t allow children. But other than that, it was a fantastic place.

Cons:

It’s a bit far from Hidalgo but it’s fairly quiet in the evenings.

2026-08-13 • via Nuitee
K
Karen • couple • us
9
The perfect spot to do as much or as little as you like.
Pros:

Location location location!!!

Cons:

Honestly don’t think my stay could have been any better.

2026-08-08 • via Nuitee
J
Jeremy • couple • us
5
2026-08-04 • via Nuitee
M
Michael • couple • us
10
Beautiful hotel, beautiful rooms, amazing location, and wonderful staff. Great place and location to stay.
Pros:

The location. Also far enough away from the party scene to not hear loud music all night. Private pool. Private cabanas. Private beach. Walking distance to food, bars, shopping and stores.

Cons:

The breakfast was just ok. But it did the job.

2026-08-02 • via Nuitee
U
Ursula • couple • pe
7
No regreso
Pros:

Las instalaciones modernas

Cons:

Al estar cerca a la playa , hacen bulla hasta tarde .
Tuvimos la mala suerte de dejar por 10 min unas gafas de sol en el baño ( con el personal de limpieza dentro) pero al regresar “no vieron nada” ,. Además informe que era mi cumpleaños , no hicieron nada , ni Feliz día

2026-07-26 • via Nuitee
R
Robert • couple • gb
2
Poor service, loud and crowded beach/sea
Pros:

The property is a small, boutique hotel on a sandy tropical beach. The room was large and beautiful.
The staff at the desk were courteous and helpful.

Cons:

1) The Beach: what I didn’t anticipate by looking at the beautiful photos of playa norte, is that by 11 am the whole sea in front of the beach is invaded by hundreds speedboats, which will moor in line and completely obstructing the view. This means you cannot swim, as in the lagoon between the beach and the line of boats the water gets to your knees. Moreover, each boat will have their own raggaeton music pumping up non-stop until subset. On Fri/Sat and Sun the beach will also play high volume music, so the whole place is just LOUD and NOISY. There are hundreds (if not thousands)of people on the beach and water. I honestly wanted to leave as this was not the idyllic experience I wanted and had to spend > $200 to escape to the natural park of Isla Contoy (twice=$400) to get peace
2) Staff at restaurants/breakfast and Breakfast. I paid >$500/night for this hotel and I am very well travelled (been 7 times in the Maldives). This was the most disappointing breakfast I have had in a “luxury” hotel. First of all all staff behaved like corporate security guards: no smiles, no replies to me “hola/hello” and every time I asked for something I was met with a grunt/hostility almost. I felt unwelcome every day. Moreover: there’s no choice of juice. Either you like the watered watermelon juice they give you in a tiny glass, or you have to pay for, let’s say, orange juice. I never had to pay for an orange juice in my life, which is ridiculous considering the $500/night fee. I asked for an espresso and again this was considered extra. I was given only 1 toast sliced in half and I had to ask over and over for more, which arrived 30 min later and with the usual angry face. Yogurt is one minuscule cup TO SHARE!

I complained to the desk person and one manager came to see me the day I left and offered a lunch.

2026-07-25 • via Nuitee
R
ROMMYNA • couple • mx
10
Excelente lugar para el descanso
Pros:

El desayuno y los snacks son fabulosos , toda la comida goza de una calidad excepcional

Cons:

Todo estuvo muy bien

2026-07-23 • via Nuitee
D
Damien • family_with_children • fr
10
2026-07-20 • via Nuitee
R
Ron • couple • il
9
2026-07-09 • via Nuitee
L
Lizzette • couple • us
10
Hotel was great. On the beach, close to town and golf cart rental was steps away.
Pros:

Location was exceptional.

2026-07-07 • via Nuitee
L
Loreto • couple • cl
10
Descanso y desconexión perfecta
Pros:

Nos encantó! Exquisitas instalaciones! El beach club fantástico. Y que decir de la playa, lo mejor de isla mujeres.

2026-06-10 • via Nuitee