Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Good breakfast
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.18
Multiple reviews point to unclean facilities and maintenance issues.
Service
7.65
Service is reported to be inattentive and lacking, with staff more interested in upselling.
Location
7.19
The location is described as being far from attractions and not very appealing.
Room Quality
8.64
Rooms are noted as spacious and comfortable, though maintenance is lacking.
Amenities
7.17
Amenities have potential but are poorly maintained, with several complaints about facilities.
Value for Money
9.13
Some reports suggest good value considering room amenities despite service issues.
Food and Beverage
8.18
Breakfast is noted as good, but no other food options are mentioned.
Overall Experience
9.05
Overall mixed experiences with significant areas for improvement highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:37

Property Description

Luxurious Accommodation in Tulum

Exceptional Amenities: Enjoy an outdoor pool, fitness center, and garden at The Waves Tulum. With a bar on-site and free WiFi, your comfort is our priority.

Culinary Delights: Indulge in a variety of dining options, from Mexican to Pizza to Seafood, with vegetarian, vegan, and gluten-free choices available. Start your day with a buffet, à la carte, or vegetarian breakfast.

Wellness Retreat: Relax and rejuvenate with our sauna and hot tub facilities. Unwind in style after exploring nearby attractions like Tulum Archeological Site and Tulum Bus Station.

Experience luxury and relaxation at The Waves Tulum. Book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.9
Based on 392 reviews
Cleanliness: 6.18
Service: 7.65
Location: 7.19
Room Quality: 8.64
Amenities: 7.17
Value for Money: 9.13
Food and Beverage: 8.18
Overall Experience: 9.05
L
Luis • solo_traveller • mx
10
Pros:

Fue excelente 👌 la atención, instalaciones buen equipadas sin dudarlo regreso

Cons:

No tengo queja

2026-07-25 • via Nuitee
A
aura • solo_traveller • mx
8
Cons:

el hotel se ve sumamente descuidado, sin mantenimiento. me quedé en una habitación con piscina privada y se notaba que no tenía mantenimiento.

2026-07-25 • via Nuitee
A
Arnaud Vincent • solo_traveller • us
9
2026-07-24 • via Nuitee
P
Pcoline • family_with_children • fr
10
Pros:

Magnifique une chambre avec cuisine intégrée pour un prix tout a fait correct. The Waves Tulum a été notre refuge de sérénité pendant une belle galère de Carte Visa avalée par le distributeur automatique !!!

2026-07-24 • via Nuitee
J
juan • solo_traveller • gt
10
Pros:

La atendió en recepción espectacular 👌

Cons:

Habían unos zancudos en la habitación

2026-07-23 • via Nuitee
A
Alvarez • solo_traveller • mx
1
MALA EXPERIENCIA
Pros:

La ubicación & la piscina muy bonita.

Cons:

Los cuartos tienen cucarachas, entiendo que pueda haber cucarachas vivas por la selva, pero tambien habla de un tema de fumigacion, pero LO PEOR FUE QUE A LA TERCERA HABITACION QUE ME CAMBIARON, PORQUE ME REHUBICARON 3 VECES, LA TERCER HABITACION TENIA UNA CUCARACHA SECA CON TELARAÑA, NI POR ERROR LE PASAN LA ESCOBA & ENCIMA DE ESO EL PERSONAL ENOJADOS & DE MALOS MODOS.... PESIMA EXPERIENCIA. NO LO RECOMIENDO

2026-07-23 • via Nuitee
M
Martin • couple • ar
10
2026-07-22 • via Nuitee
D
David Barrett 85 • solo_traveller • gb
9
The wave
Pros:

Own pool outside the apartment

Cons:

Far from amenities

2026-07-21 • via Nuitee
F
frontini • solo_traveller • es
9
2026-07-19 • via Nuitee
T
Treviño Tamez • solo_traveller • mx
10
Pros:

En general todo la atwn

2026-07-18 • via Nuitee
H
Hasan • solo_traveller • tr
9
2026-07-16 • via Nuitee
F
Fan • couple • us
10
all good
Pros:

Great location, quiet enviroment, fully equipment room and comfortable bed. Cannot blame anything for the price

Cons:

It is little diffcult to navigate using GPS.

2026-07-15 • via Nuitee
Y
Yassine • solo_traveller • fr
9
2026-07-14 • via Nuitee
J
José Jorge • solo_traveller • mx
10
Excelente estudio en Tulum
Pros:

El servicio de las personas.

Cons:

Nada.

2026-07-14 • via Nuitee
D
Daniel • solo_traveller • mx
10
Pros:

El cuarto y el hotel estaban increibles, muy comodos y agradables.

Cons:

Habia muchos insectos por todas partes, incluso en la cama habia algunos

2026-07-13 • via Nuitee
L
Lisa • couple • mq
7
2026-07-12 • via Nuitee
G
Gregor • family_with_children • at
3
2026-07-10 • via Nuitee
C
Cristian Alfonso Pech May • solo_traveller • mx
10
2026-07-07 • via Nuitee
C
Croitoru • couple • ro
8
2026-07-07 • via Nuitee
C
Carlos • couple • mx
10
Excelente, lo tienes todo y con un costo muy accesible, seguro regresamos pronto.
Pros:

No desayunamos en el alojamiento ya que encontramos en los comentarios que no es muy bueno.

Cons:

un poco más flexibles en los requerimientos, ya que de entrada hay un no, pero no una opcion adicional.

2026-07-07 • via Nuitee