Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Good breakfast
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.18
Multiple reviews point to unclean facilities and maintenance issues.
Service
7.65
Service is reported to be inattentive and lacking, with staff more interested in upselling.
Location
7.19
The location is described as being far from attractions and not very appealing.
Room Quality
8.64
Rooms are noted as spacious and comfortable, though maintenance is lacking.
Amenities
7.17
Amenities have potential but are poorly maintained, with several complaints about facilities.
Value for Money
9.13
Some reports suggest good value considering room amenities despite service issues.
Food and Beverage
8.18
Breakfast is noted as good, but no other food options are mentioned.
Overall Experience
9.05
Overall mixed experiences with significant areas for improvement highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:37

Property Description

Luxurious Accommodation in Tulum

Exceptional Amenities: Enjoy an outdoor pool, fitness center, and garden at The Waves Tulum. With a bar on-site and free WiFi, your comfort is our priority.

Culinary Delights: Indulge in a variety of dining options, from Mexican to Pizza to Seafood, with vegetarian, vegan, and gluten-free choices available. Start your day with a buffet, à la carte, or vegetarian breakfast.

Wellness Retreat: Relax and rejuvenate with our sauna and hot tub facilities. Unwind in style after exploring nearby attractions like Tulum Archeological Site and Tulum Bus Station.

Experience luxury and relaxation at The Waves Tulum. Book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.9
Based on 387 reviews
Cleanliness: 6.18
Service: 7.65
Location: 7.19
Room Quality: 8.64
Amenities: 7.17
Value for Money: 9.13
Food and Beverage: 8.18
Overall Experience: 9.05
C
Cristian Alfonso Pech May • solo_traveller • mx
10
Pros:

La atención de los empleados y la tranquilidad del lugar, puedes descansar a gusto sin ruidos y molestias.

Cons:

Que solo estuve pocos días hospedado ahí.

2026-06-18 • via Nuitee
J
jonathan • family_with_children • mx
10
Pros:

nos encanto mucho

2026-06-16 • via Nuitee
M
Mynia • couple • us
3
Most likely won’t book again
Pros:

The property was in a convenient location

Cons:

I feel like our room was very dirty. The sheets had stains, the toilet seat was broken, also leaking water everytime you flush the toilet. Private pool in room was so dirty water was green many dead bugs floating in it. Also the shower head was hanging.

2026-06-13 • via Nuitee
L
Loris Porcino • solo_traveller • mx
9
2026-06-10 • via Nuitee
R
Ricardo • solo_traveller • mx
1
Pros:

Lo que no me gustó es que el reloj de mi pareja cuando se ISO el aseó fue robado y no emos una respuesta del gerente positiva par lo demás excelente reloj de oro de colección

2026-06-10 • via Nuitee
R
Rosalva • solo_traveller • mx
9
Pros:

Buena atención y poder convivir en familia la suit muy amplia

Cons:

Un poquito descuidado algunas areas, Pero se entiende por el presio

2026-06-10 • via Nuitee
C
Christopher • solo_traveller • mx
1
Pros:

My driver says the room was great

Cons:

Dollar Pesos exchange rate added nearly 50 usd to overall price. Thats scandalous! What rate are you using??????

2026-05-28 • via Nuitee
J
Josmar • extended_group • mx
7
Bien.
Pros:

Habitación amplia para el precio buen espacio

Cons:

Falta de mantenimiento, en mi habitación una puerta de baño no cerraba, regadera llena de óxido, alberca privada de habitación sucia

2026-05-28 • via Nuitee
J
Jhonatan • solo_traveller • mx
10
2026-05-25 • via Nuitee
B
Brow • solo_traveller • ca
6
2026-05-24 • via Nuitee
G
GRAN ARTE • solo_traveller • mx
9
2026-05-23 • via Nuitee
Натали • couple • mx
8
Pros:

Близко к центру, рядом Gomart, аптека. Хороший чистый номер, бассейн, красивое патио. Разрешены домашние животные ♥️Кондиционер работал хорошо.

Cons:

В номере, который я забронировала не было кофеварки, миксера. В описании номера они должны были быть. Не было мыла для рук. Слышимость соседей и на улице.

2026-05-20 • via Nuitee
H
Hernández • solo_traveller • mx
10
Pros:

Las instalaciones muy bonitas

Cons:

El trato de las recepcionistas

2026-05-15 • via Nuitee
F
Francisco • solo_traveller • mx
10
2026-05-15 • via Nuitee
L
Leen • solo_traveller • be
4
Pros:

De ruimte van de kamer was goed.
Gratis parking

Cons:

Over het algemeen lijkt dit hotel op het rand van sluiting te staan. Ik denk dat het ooit wel goed gewerkt heeft. Maar nu lijken er amper gasten te verblijven en zijn er geen faciliteiten aanwezig.
Er is geen bar of restaurant. Er is geen dagelijkse room cleaning. De keuken was amper uitgerust, enkel een pot geen pan, geen zeep of materiaal om mee af te wassen.
Het hotel is slecht onderhouden, op veel plekken roest aan de kranen, gaten in de gordijnen... Slecht gepoetst. De mini privé pool is ook zeer vuil zit amper water in.
Het ontbijt is keuze tussen 4 gerechten, zou om 8u open gaan, er is niemand in het restaurant. Het restaurant voelt verlaten er zitten geen gasten, geen decoratie, geen sfeer.
De locatie is 20min wandelen van het centrum door toch een minder aangename straat met veel zwerfhonden en heel donker snachts.

2026-05-11 • via Nuitee
L
Luca • solo_traveller • it
10
Ottimo hotel in Tulum
Pros:

Ampia stanza, ben fornita anche la cucina
Fantastiche le piscine esterne

Parcheggio privato
Possibilità di usare i servizi anche prima check in e dopo check out

Cons:

Un po' lontano dal centro, ma i servizi sopperiscono ampiamente
Strada non asfaltata per arrivarci
Piscina privata poco privata

2026-05-10 • via Nuitee
E
Elsa Iveth • solo_traveller • mx
9
Pros:

La habitación

Cons:

No tiene agua para beber ni de cortesía ni de venta

2026-05-06 • via Nuitee
E
Elsa Iveth • solo_traveller • mx
9
Pros:

Era amplio y estaba limpio

Cons:

Que no tiene restaurante, ni agua de beber en la habitación ni en la recepción

2026-05-06 • via Nuitee
S
Servando Eduardo • solo_traveller • mx
10
Pros:

Precio y atencion

2026-05-02 • via Nuitee
O
Oosthuizen • extended_group • us
6
Pros:

We loved the mini pool! And the sheets and towels were high quality! The staff were nice but not too friendly.

Cons:

We found the left over of a joint behind our couch🫠🍃

The kitchen has NO utensils or basics like sugar and coffee. We also had NO drinking water provided so we had to drive around at almost midnight (when we arrived) to find some. The staff were nice and decent but can definetely improve their customer service! Other than that, we had a great stay!

2026-05-01 • via Nuitee