Facilities

Fitness facilities
Express check-out
Health club
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Good breakfast
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.18
Multiple reviews point to unclean facilities and maintenance issues.
Service
7.65
Service is reported to be inattentive and lacking, with staff more interested in upselling.
Location
7.19
The location is described as being far from attractions and not very appealing.
Room Quality
8.64
Rooms are noted as spacious and comfortable, though maintenance is lacking.
Amenities
7.17
Amenities have potential but are poorly maintained, with several complaints about facilities.
Value for Money
9.13
Some reports suggest good value considering room amenities despite service issues.
Food and Beverage
8.18
Breakfast is noted as good, but no other food options are mentioned.
Overall Experience
9.05
Overall mixed experiences with significant areas for improvement highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:37

Property Description

Discover the serene paradise of The Waves Tulum by BNB Experience, where comfort meets luxury in the heart of Tulum.

Relaxing Amenities
Immerse yourself in our stunning outdoor swimming pool or unwind in the hot tub and sauna. Experience ultimate relaxation and escape the hustle and bustle of everyday life.

State-of-the-Art Accommodations
Each room is carefully designed for your comfort, featuring air conditioning, flat-screen TVs, and private bathrooms that come complete with free toiletries. Enjoy your morning coffee freshly brewed in your room, or step out onto a terrace for a breath of fresh air.

Easy Access to Attractions
Conveniently located just 5 km from Tulum Archeological Site and near public transport, explore the wonders of Tulum and the natural beauty of the Sian Ka’an Biosphere Reserve with ease.

Don’t miss out on your dream getaway—book your stay at The Waves Tulum today!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.9
Based on 272 reviews
Cleanliness: 6.18
Service: 7.65
Location: 7.19
Room Quality: 8.64
Amenities: 7.17
Value for Money: 9.13
Food and Beverage: 8.18
Overall Experience: 9.05
J
Josmar • extended_group • mx
7
Bien.
Pros:

Habitación amplia para el precio buen espacio

Cons:

Falta de mantenimiento, en mi habitación una puerta de baño no cerraba, regadera llena de óxido, alberca privada de habitación sucia

2026-05-28 • via Nuitee
C
Christopher • solo_traveller • mx
1
Pros:

My driver says the room was great

Cons:

Dollar Pesos exchange rate added nearly 50 usd to overall price. Thats scandalous! What rate are you using??????

2026-05-28 • via Nuitee
J
Jhonatan • solo_traveller • mx
10
2026-05-25 • via Nuitee
B
Brow • solo_traveller • ca
6
2026-05-24 • via Nuitee
G
GRAN ARTE • solo_traveller • mx
9
2026-05-23 • via Nuitee
Натали • couple • mx
8
Pros:

Близко к центру, рядом Gomart, аптека. Хороший чистый номер, бассейн, красивое патио. Разрешены домашние животные ♥️Кондиционер работал хорошо.

Cons:

В номере, который я забронировала не было кофеварки, миксера. В описании номера они должны были быть. Не было мыла для рук. Слышимость соседей и на улице.

2026-05-20 • via Nuitee
F
Francisco • solo_traveller • mx
10
2026-05-15 • via Nuitee
H
Hernández • solo_traveller • mx
10
Pros:

Las instalaciones muy bonitas

Cons:

El trato de las recepcionistas

2026-05-15 • via Nuitee
L
Leen • solo_traveller • be
4
Pros:

De ruimte van de kamer was goed.
Gratis parking

Cons:

Over het algemeen lijkt dit hotel op het rand van sluiting te staan. Ik denk dat het ooit wel goed gewerkt heeft. Maar nu lijken er amper gasten te verblijven en zijn er geen faciliteiten aanwezig.
Er is geen bar of restaurant. Er is geen dagelijkse room cleaning. De keuken was amper uitgerust, enkel een pot geen pan, geen zeep of materiaal om mee af te wassen.
Het hotel is slecht onderhouden, op veel plekken roest aan de kranen, gaten in de gordijnen... Slecht gepoetst. De mini privé pool is ook zeer vuil zit amper water in.
Het ontbijt is keuze tussen 4 gerechten, zou om 8u open gaan, er is niemand in het restaurant. Het restaurant voelt verlaten er zitten geen gasten, geen decoratie, geen sfeer.
De locatie is 20min wandelen van het centrum door toch een minder aangename straat met veel zwerfhonden en heel donker snachts.

2026-05-11 • via Nuitee
L
Luca • solo_traveller • it
10
Ottimo hotel in Tulum
Pros:

Ampia stanza, ben fornita anche la cucina
Fantastiche le piscine esterne

Parcheggio privato
Possibilità di usare i servizi anche prima check in e dopo check out

Cons:

Un po' lontano dal centro, ma i servizi sopperiscono ampiamente
Strada non asfaltata per arrivarci
Piscina privata poco privata

2026-05-10 • via Nuitee
E
Elsa Iveth • solo_traveller • mx
9
Pros:

Era amplio y estaba limpio

Cons:

Que no tiene restaurante, ni agua de beber en la habitación ni en la recepción

2026-05-06 • via Nuitee
E
Elsa Iveth • solo_traveller • mx
9
Pros:

La habitación

Cons:

No tiene agua para beber ni de cortesía ni de venta

2026-05-06 • via Nuitee
S
Servando Eduardo • solo_traveller • mx
10
Pros:

Precio y atencion

2026-05-02 • via Nuitee
O
Oosthuizen • extended_group • us
6
Pros:

We loved the mini pool! And the sheets and towels were high quality! The staff were nice but not too friendly.

Cons:

We found the left over of a joint behind our couch🫠🍃

The kitchen has NO utensils or basics like sugar and coffee. We also had NO drinking water provided so we had to drive around at almost midnight (when we arrived) to find some. The staff were nice and decent but can definetely improve their customer service! Other than that, we had a great stay!

2026-05-01 • via Nuitee
J
Jose • solo_traveller • mx
9
2026-04-29 • via Nuitee
A
Adriana • family_with_children • mx
5
necesita mas atención la propiedad
Pros:

es un lugar bonito, esta es la segunda ocasión en la que me hospedo pero en esta ocasión notamos un deteriodo impresionante en la propiedad, en las albercas y en las areas amenities .

Cons:

la persona que nos recibio cero servicial, no nos ayudaron ni a abrir la puerta mientras veian que traiamos cosas y se nos complicaba abrirlas, la cama nos toco rota se hacia un hueco, la alberca de la habitación super sucia, no nos mencionaron ni horarios de restaurant nada el servicio y actitud fatal, lastima por que es una propiedad bonita.

2026-04-27 • via Nuitee
Стефан • solo_traveller • bg
9
2026-04-26 • via Nuitee
T
Tatsiana • solo_traveller • us
1
Horrendous! The worst experience ever!
Pros:

Nothing.

Cons:

Run down. Moldy smelly. Nothing works. I had seven curtains in my room and they were covered in mold the smell was horrendous and they refused to change the room said I’d have to pay more. The toilet wasn’t flushing the next day. Stove not working and in the morning I realized my bed is covered in black hair. They never changed the sheets. Refused to give partial refund or anything.

2026-04-24 • via Nuitee
J
Jose • couple • us
8
2026-04-22 • via Nuitee
A
ABDeita • family_with_children • mx
8
Pros:

Precio y tiene todo

Cons:

La alberca está turbia

2026-04-21 • via Nuitee