Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Good breakfast
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.18
Multiple reviews point to unclean facilities and maintenance issues.
Service
7.65
Service is reported to be inattentive and lacking, with staff more interested in upselling.
Location
7.19
The location is described as being far from attractions and not very appealing.
Room Quality
8.64
Rooms are noted as spacious and comfortable, though maintenance is lacking.
Amenities
7.17
Amenities have potential but are poorly maintained, with several complaints about facilities.
Value for Money
9.13
Some reports suggest good value considering room amenities despite service issues.
Food and Beverage
8.18
Breakfast is noted as good, but no other food options are mentioned.
Overall Experience
9.05
Overall mixed experiences with significant areas for improvement highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:37

Property Description

Luxurious Accommodation in Tulum

Exceptional Amenities: Enjoy an outdoor pool, fitness center, and garden at The Waves Tulum. With a bar on-site and free WiFi, your comfort is our priority.

Culinary Delights: Indulge in a variety of dining options, from Mexican to Pizza to Seafood, with vegetarian, vegan, and gluten-free choices available. Start your day with a buffet, à la carte, or vegetarian breakfast.

Wellness Retreat: Relax and rejuvenate with our sauna and hot tub facilities. Unwind in style after exploring nearby attractions like Tulum Archeological Site and Tulum Bus Station.

Experience luxury and relaxation at The Waves Tulum. Book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.9
Based on 417 reviews
Cleanliness: 6.18
Service: 7.65
Location: 7.19
Room Quality: 8.64
Amenities: 7.17
Value for Money: 9.13
Food and Beverage: 8.18
Overall Experience: 9.05
L
LIDIA • couple • us
10
Bueno
Pros:

La alberca

Cons:

Ke teníamos ke molestar a la señorita de enfrente para ke nos habrá la puerta cada vez ke salíamos

2026-09-15 • via Nuitee
J
john • couple • ca
9
Pros:

easy access
friendly staff
good location
secured parking
24/24 reception
won't find better at this price

Cons:

need a kettle
Balcony chair needs to be replaced
no pool chair

2026-09-15 • via Nuitee
I
Irma • solo_traveller • mx
9
Pros:

Si alberca y su cicineta

Cons:

Unos mosquitos intrusos

2026-09-13 • via Nuitee
M
Muller • solo_traveller • mx
8
Pros:

La tranquilidad y las piscinas

Cons:

No conraban con llaves para las habitaciones, tenían que abrirlas ellos.

2026-09-13 • via Nuitee
P
Paz • solo_traveller • mx
10
Pros:

Muy bien

Cons:

Todo excelente

2026-09-12 • via Nuitee
C
Carlos • couple • us
9
Love Tulum
Pros:

The place is neat, pet friendly.

2026-09-12 • via Nuitee
G
geneviève monique • family_with_children • fr
9
super endroit
Pros:

tout était parfait...

Cons:

rien à redire tout était bien... la piscine privée un peu un gadget !!

2026-09-11 • via Nuitee
A
Adrian • solo_traveller • au
7
2026-09-09 • via Nuitee
L
Lucas Santos • solo_traveller • br
10
Pros:

Localização boa, apartamento moderno grande e limpo excelente, lugar incrível e o atendimento dos funcionários em muito bom

2026-09-07 • via Nuitee
A
anneesant • solo_traveller • es
7
Pros:

Calidad precio excelente. El personal super atento y amable.

Llegamos y la puerta de la terraza no cerraba, tardaron menos de 10 minutos en arreglarlo. Muy eficiente

Cons:

Tuvieron un problema con el sistema y las llaves dejaron de funcionar. Pero el personal estaba disponible 24/7 para abrirnos la puerta.

Las piscinas podían haber estado más limpias.

2026-09-03 • via Nuitee
P
Paz • solo_traveller • mx
10
2026-09-01 • via Nuitee
I
Ioanna • solo_traveller • cy
10
2026-08-29 • via Nuitee
I
Irma • solo_traveller • mx
8
2026-08-26 • via Nuitee
E
Ekab Meade • solo_traveller • mx
1
Hotel que no respeta tarifas
Cons:

El hotel no quiso respetar el precio ofrecido en Booking.com y no me pude hospedar. Pésimo servicio.

2026-08-24 • via Nuitee
J
Jared • solo_traveller • mx
10
Pros:

Todo

2026-08-24 • via Nuitee
L
Laura • couple • cl
10
2026-08-22 • via Nuitee
C
Carmen • solo_traveller • mx
8
2026-08-17 • via Nuitee
S
Sylvette • couple • fr
10
2026-08-16 • via Nuitee
P
Pablo Cesar • couple • mx
10
Exelente confort
Pros:

La habitación exelente las instalaciones de igual manera

Cons:

Las casas al rededor del complejo

2026-08-16 • via Nuitee
I
Irma • solo_traveller • mx
8
2026-08-16 • via Nuitee