Holiday Inn Gatineau - Ottawa by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (1880 reviews)
7 boulevard du Casino, , Gatineau , CA
+1 819-525-2255

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable beds
Spacious rooms
Good and well-presented breakfast
Clean rooms reported by many
Free parking and on-site restaurant
Quiet location near market/casino
Good facilities (indoor pool noted)
Cons:
Inflexible / poor customer service in some cases (breakfast policy dispute)
Not enough EV charging stations
Some cleanliness problems reported (dust from AC, cloudy pool water, torn shower curtain)
A bit far from downtown without a car
Confusing/extra breakfast charges for children

Categories

Cleanliness
7.6
Mixed impressions: several guests praise very clean rooms and good housekeeping, but others explicitly report disappointing cleanliness (dust from air-conditioning, cloudy pool water, torn shower curtain).
Service
7.4
Mixed to negative overall: a number of guests praise polite reception and attentive restaurant staff, yet there are strong complaints about inflexible and poor customer-service handling (notably around breakfast policy and manager response).
Location
9.2
Generally positive: convenient to a market and casino, quiet area, and suitable parking; some guests note it is a bit far from downtown unless you have a car or take a short Uber.
Room Quality
9.3
Strongly positive: multiple mentions of spacious rooms, comfortable beds and good bathrooms; rooms reported very clean and comfortable by many guests.
Amenities
8.1
Mostly good: free parking, on-site restaurant and indoor pool noted (though some could not use it); a notable negative is the lack of sufficient EV charging stations.
Value for Money
8.4
Generally favorable: several guests comment the price is reasonable and the hotel offers good value, though confusion/extra charges around breakfast for children reduced perceived value for some.
Food and Beverage
9
Positive: breakfast repeatedly described as good, well-presented and hearty (served at table); some criticism about breakfast policy (children) and lack of buffet option.
Overall Experience
9.8
Overall pleasant stays for many guests (recommendations, comfortable stays, good facilities), tempered by service-related incidents for some; the positive room, location and food impressions drive a high overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Convenient Location
Located in Gatineau, Holiday Inn Gatineau - Ottawa, an IHG Hotel is just steps away from Casino Lac-Leamy and minutes from popular attractions like the Canadian Museum of History and Canadian War Museum.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and free WiFi. Unwind in our fitness centre, indoor pool, or shared lounge. For business travelers, take advantage of our business centre and 24-hour front desk.

Nearby Landmarks
Explore the city with ease as we are close to Rideau Locks, Supreme Court of Canada, and Peace Tower. Plus, with Ottawa Macdonald-Cartier International Airport just 15 km away, your travel convenience is guaranteed.

Book your stay at Holiday Inn Gatineau - Ottawa, an IHG Hotel for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 1880 reviews
Cleanliness: 7.6
Service: 7.4
Location: 9.2
Room Quality: 9.3
Amenities: 8.1
Value for Money: 8.4
Food and Beverage: 9
Overall Experience: 9.8
J
Jocelyn • couple • ca
7
Bien
Pros:

Le
Petit déjeuner est correct,faudrait des robes de chambre de disponibles

Cons:

Pas suffisamment de bornes de recharge pour véhicule électrique

2026-10-30 • via Nuitee
S
Sean • couple • ca
10
2026-10-30 • via Nuitee
J
Johanne • couple • ca
7
2026-10-30 • via Nuitee
A
adjaime marcelo • family_with_children • br
9
Pros:

Quarto amplo, banheiro ótimo e tudo limpo. Mercado a 150 metros. Estacionamento gratuito e restaurante interno

Cons:

Quem estiver sem carro fica pouco afastado do centro de otawa. Mas nada complicado. Uber chega rápido e em torno de 14 dólares canadenses

2026-10-29 • via Nuitee
D
Denis • couple • ca
9
C'est un endroit où je retournerais avec plaisir.
Pros:

Le petit déjeuner était très bon et bien présenté avec fruits.

2026-10-28 • via Nuitee
L
Lyne • couple • ca
6
Nous sommes déçus de la propreté.
Pros:

La localisation

Cons:

Un nuage de poussière est sorti de l’air climatisé. L’eau de la piscine est trouble. Le rideau de douche déchiré

2026-10-27 • via Nuitee
R
RENJITH • family_with_children • ca
5
It was a pleasant stay
Pros:

We have to pay for the kids one

Cons:

The payment process could have been informed us earlier at the time of booking

2026-10-27 • via Nuitee
C
Christine • family_with_children • ca
3
Service à la clientèle merdique.
Pros:

Lits confortables, bon emplacement, prix raisonnable.

Cons:

Le personnel et « la gérante » en particulier. Des gens qui font appliquer une règle mal écrite, qui défavorise le client (c’est même malhonnête de la part de l’établissement) à la lettre sans avoir de latitude pour utiliser leur logique et valoriser le service à la clientèle.
Notre problème était en lien avec les petits-déjeuner. Nous avions payé le tarif qui les incluait. Nous sommes 4: 2 adultes + 2 « enfants » (15 et 16 ans) au sens de Booking. Arrivés sur place, seuls les déjeuners des adultes étaient inclus. Les enfants, qui sont des grands ados, n’avaient droit qu’à un petit petit-déjeuner, auquel seuls les enfants de 11 ans et moins ont droit. C’était comme un non-sens, mais le personnels de l’hôtel était intraitable. Une belle « cassette » de « c’est ça la règle »…sauf que « la règle n’est écrite nulle part.

Il y a aussi une 2e « pogne ». On paie 23$ par personne pour le déjeuner à Booking. Mais sur place, le déjeuner le plus dispendieux auquel on a droit est celui à 17$.

Toute la situation s’est réglée avec Booking, mais l’hôtel n’a démontré aucune flexibilité et ne répondait même plus aux demandes de Booking pour régler la situation. Même si l’hôtel est très correct pour le prix, le fait que le personnel ne valorise pas le service clients fait en sorte que nous ne remettrons pas les pieds là.

2026-10-26 • via Nuitee
J
Josee • couple • ca
10
2026-10-26 • via Nuitee
L
Lucie • family_with_children • ca
10
2026-10-25 • via Nuitee
L
Lavigne • couple • ca
8
2026-10-24 • via Nuitee
L
Luc • couple • ca
10
2026-10-24 • via Nuitee
A
Alfie • solo_traveller • gb
10
Very comfortable and convenient
Pros:

Location and size of the room

Cons:

Nothing

2026-10-24 • via Nuitee
A
Anselmo • couple • ca
9
Pros:

Clare by

Cons:

Nothing

2026-10-19 • via Nuitee
B
Beulah • couple • ca
10
2026-10-18 • via Nuitee
B
Beulah • extended_group • ca
10
2026-10-18 • via Nuitee
V
Valérie • family_with_children • ca
9
2026-10-18 • via Nuitee
M
Meaghan • couple • ca
9
Nice hotel, good breakfast
Pros:

Nice rooms, comfortable bed, good breakfast! Had a great stay!

Cons:

Nothing

2026-10-18 • via Nuitee
J
Jacques • solo_traveller • ca
9
2026-10-17 • via Nuitee
N
Nathalie • couple • ca
8
2026-10-17 • via Nuitee