Urban Green Hotel & Suites

Hotels
8 (3539 reviews)
Avenida Primera, Calles 1 y 3 Distrito Carmen , San José , cr

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
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Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.25
Issues with cleanliness due to discovery of a guest's sock in the bed and general hygiene concerns.
Service
8.75
Overall service is satisfactory, but some staff displayed unhelpfulness except for one standout employee.
Location
9.25
The hotel is centrally located with many attractions within walking distance.
Room Quality
7.75
Rooms are spacious but could be updated. Some rooms lack windows, affecting light quality.
Amenities
8.25
Amenities such as breakfast and spa are decent but the sauna was out of service.
Value for Money
8.25
Good space and location for the price, but some cleanliness and service issues detract from overall value.
Food and Beverage
6.25
Breakfast quality needs improvement; oily eggs served and restaurant staff showed reluctance to accommodate requests.
Overall Experience
8.25
Pleasant stay overall with notable location benefits, but significant cleanliness and food issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:46

Property Description

Luxurious Accommodation & Convenient Location

Urban Green Hotel & Suites, nestled in San José, offers a blend of comfort and convenience. With a fitness centre, free parking, and a casino, guests can unwind and indulge in various activities. The hotel's proximity to key attractions like La Sabana Metropolitan Park and Estadio Nacional de Costa Rica makes it an ideal choice for travelers seeking leisure and entertainment.

Modern Amenities & Exceptional Services

The hotel boasts air-conditioned rooms equipped with top-notch amenities such as a coffee machine, minibar, and flat-screen TV. Guests can enjoy a relaxing sauna experience during their stay. With a 24-hour front desk, airport transfers, and free WiFi, Urban Green ensures a seamless and enjoyable stay for all guests.

Unwind in Style & Comfort

From plush bedding to a private bathroom with a refreshing shower, every detail at Urban Green Hotel & Suites is designed to provide a luxurious experience. Whether visiting Alejandro Morera Soto Stadium or Parque Viva, this hotel offers a perfect retreat for travelers. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 3539 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 6.25
Overall Experience: 8.25
L
Larry • couple • us
6
Avoid the free breakfast and everything else is a good deal.
Pros:

Location and friendly staff.

Cons:

The foods may not be clean. Three times in a row, I got diarrhea after having the breakfast there and had to seek medication.

2026-07-04 • via Nuitee
C
Clemy • couple • us
1
Terrible, poor customer service, sketchy
Cons:

They have terrible customer service! I could never get ahold of anyone on the phone! They constantly ignored my WhatsApp messages! Never got back to me about my needs! I would never stay here again!

2026-07-04 • via Nuitee
C
Carmelita • solo_traveller • us
9
Wonderful . Good breakfast.
Pros:

It is spacious and comfortable.

Cons:

None

2026-07-03 • via Nuitee
J
Julia • couple • de
8
2026-07-03 • via Nuitee
J
Jose Dennis • solo_traveller • cr
10
Excelente hotel
Pros:

Céntrico, aseado, calidad de servicio

Cons:

No está de marcado parqueo

2026-07-02 • via Nuitee
N
Navarro • couple • cr
10
2026-07-02 • via Nuitee
K
Karla • solo_traveller • cr
10
Pros:

Perfecto

2026-07-01 • via Nuitee
B
Bertrand • couple • fr
9
2026-07-01 • via Nuitee
M
Miguel • couple • pt
8
2026-06-30 • via Nuitee
B
Bertrand • couple • fr
9
Très bon séjour.
Pros:

Personnel disponible et efficace. Très bon petit déjeuner. Très calme et bien placé.

Cons:

Attention pour les visiteurs de grande taille ( plus de 185 cm). le plafond dans la douche est assez bas.

2026-06-29 • via Nuitee
G
Gabi • extended_group • de
10
2026-06-28 • via Nuitee
S
Stefano • family_with_children • cr
7
2026-06-26 • via Nuitee
J
jimmy • solo_traveller • nl
9
Nieuwe televisie aan schaffen.
Pros:

Kamer was erg groot

Cons:

Televisie was oud geen goed kwaliteit beeld.

2026-06-26 • via Nuitee
V
Vilmarie • family_with_children • pr
8
2026-06-24 • via Nuitee
V
Victoria • couple • cl
8
Todo impecable solo que a ratos se necesitaba aire de ambiente
Pros:

Buena ubicación, camas muy cómodas y instalaciones limpias

Cons:

No había ventilación de aire ambiente

2026-06-24 • via Nuitee
N
Nacho • family_with_children • es
7
2026-06-22 • via Nuitee
G
Gerardo • solo_traveller • ni
9
Pros:

Good location to walk around the restaurants , supermarkets, banks, museums and more!

Cons:

No comments!

2026-06-21 • via Nuitee
Y
Yocute Galicia • solo_traveller • gt
10
2026-06-21 • via Nuitee
J
Jerome • solo_traveller • fr
8
Pros:

La localisation au coeur de San José

Cons:

Chambre immense mais manque de charme

2026-06-20 • via Nuitee
A
Adriana • couple • nl
7
Centrale middenpunt
Pros:

Locatie is centraal, middenin het centrum met parkeergarage. Kamer was keurig en schoon. Wel iets gedateerd.

Cons:

Niks bijzonders

2026-06-18 • via Nuitee