Urban Green Hotel & Suites

Hotels
8 (3517 reviews)
Avenida Primera, Calles 1 y 3 Distrito Carmen , San José , cr

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.25
Issues with cleanliness due to discovery of a guest's sock in the bed and general hygiene concerns.
Service
8.75
Overall service is satisfactory, but some staff displayed unhelpfulness except for one standout employee.
Location
9.25
The hotel is centrally located with many attractions within walking distance.
Room Quality
7.75
Rooms are spacious but could be updated. Some rooms lack windows, affecting light quality.
Amenities
8.25
Amenities such as breakfast and spa are decent but the sauna was out of service.
Value for Money
8.25
Good space and location for the price, but some cleanliness and service issues detract from overall value.
Food and Beverage
6.25
Breakfast quality needs improvement; oily eggs served and restaurant staff showed reluctance to accommodate requests.
Overall Experience
8.25
Pleasant stay overall with notable location benefits, but significant cleanliness and food issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:46

Property Description

Luxurious Accommodation & Convenient Location

Urban Green Hotel & Suites, nestled in San José, offers a blend of comfort and convenience. With a fitness centre, free parking, and a casino, guests can unwind and indulge in various activities. The hotel's proximity to key attractions like La Sabana Metropolitan Park and Estadio Nacional de Costa Rica makes it an ideal choice for travelers seeking leisure and entertainment.

Modern Amenities & Exceptional Services

The hotel boasts air-conditioned rooms equipped with top-notch amenities such as a coffee machine, minibar, and flat-screen TV. Guests can enjoy a relaxing sauna experience during their stay. With a 24-hour front desk, airport transfers, and free WiFi, Urban Green ensures a seamless and enjoyable stay for all guests.

Unwind in Style & Comfort

From plush bedding to a private bathroom with a refreshing shower, every detail at Urban Green Hotel & Suites is designed to provide a luxurious experience. Whether visiting Alejandro Morera Soto Stadium or Parque Viva, this hotel offers a perfect retreat for travelers. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 3517 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 6.25
Overall Experience: 8.25
J
Jerome solo_traveller fr
8
Pros:

La localisation au coeur de San José

Cons:

Chambre immense mais manque de charme

2026-06-20 via Nuitee
A
Adriana couple nl
7
Centrale middenpunt
Pros:

Locatie is centraal, middenin het centrum met parkeergarage. Kamer was keurig en schoon. Wel iets gedateerd.

Cons:

Niks bijzonders

2026-06-18 via Nuitee
M
Madeleine solo_traveller cr
10
Hotal bonito, ciudad fea
Pros:

La habitación muy bonita y comoda

Cons:

San Jose es horrible

2026-06-17 via Nuitee
K
Kim couple us
8
2026-06-17 via Nuitee
A
Araya Rodríguez family_with_children cr
10
Excelente
Pros:

La habitación muy bonita, espaciosa, camas muy cómodas. Excelente ubicación y el parqueo super necesario y óptimo

Cons:

Había que llamar a recepción para pedir más papel higiénico, no había reemplazo. Pero no es gran cosa, realmente excelente

2026-06-15 via Nuitee
M
Maria couple ec
3
Zona peligrosa
Pros:

Personal muy amable y dispuesto a ayudar

Cons:

La ubicación es peligrosa, sucia, te sientes muy inseguro por la zona

2026-06-14 via Nuitee
Álvaro CM solo_traveller cr
9
2026-06-13 via Nuitee
M
Mary Alejandra Pérez solo_traveller cr
8
Deberían de ponerle más cuidado a la limpieza
Pros:

La limpieza de las habitaciones no son muy buenas

Cons:

Muy oscura son tan sucia huele a sudor la limpieza no es muy buena

2026-06-12 via Nuitee
G
Greivin solo_traveller cr
9
Totally recommneded.
Pros:

Value for the money

Cons:

The AC was loud

2026-06-11 via Nuitee
S
SergioMoraes solo_traveller br
8
2026-06-09 via Nuitee
A
Anders solo_traveller no
8
2026-06-08 via Nuitee
I
Ifrah couple pr
6
The location was good, breakfast was very good, the staff was nice and we appreciated the free parking. The lock of out
Pros:

The location, free parking, and good breakfast

Cons:

The rooms and furniture is very outdated. In the first room we were given, the lock on the door was completely broken, and the sliding doors of the balcony didn’t lock. The staff nicely changed us to another room. Both rooms smelled like humidity. In the second room we were given, there was an automatic light in front of the closet/ bathroom that would switch on as soon as we moved, even from the bed area. So it turned on multiple times in the middle of the night when we would move in bed…

2026-06-08 via Nuitee
L
Luis family_with_children pa
8
Buena estadía
Pros:

La ubicación estratégica cerca del centro de la ciudad.

Cons:

Estacionamientos con poco espacio

2026-06-08 via Nuitee
A
Andrei Leonardo solo_traveller br
10
2026-06-08 via Nuitee
E
Ericka solo_traveller sv
10
Pros:

La habitación es cómoda y espaciosa, el hotel tiene una ubicación cerca de varios lugares de comida, todo el personal es muy amable

Cons:

La iluminación en el estacionamiento

2026-06-07 via Nuitee
D
Daikel solo_traveller cr
9
Pros:

Personal amable.
Habitación grande, limpio, camas muy cómodas.
Desayuno variado, rico.

Cons:

El aire acondicionado de mi habitación era viejo, hacia mucho ruido, fue bastante molesto.

2026-06-05 via Nuitee
P
Priscila couple cr
1
Mal funcionamiento del aire acondicionado
Pros:

La ubicación

Cons:

El aire acondicionado se encuentra en malas condiciones y no enfría adecuadamente el lugar. Esto provoca un ambiente muy caluroso e incómodo para los clientes, afectando su comodidad durante la permanencia en el establecimiento.

2026-06-04 via Nuitee
G
Greivin couple cr
10
2026-06-04 via Nuitee
L
Luis solo_traveller cr
10
2026-06-01 via Nuitee
M
Marco solo_traveller cl
10
2026-05-31 via Nuitee