AC Hotel by Marriott Charlotte Ballantyne

Hotels
•
AC Hotels by Marriott
9.1 (905 reviews)
14819 Ballantyne Village Way , Charlotte , US
+1 704-752-0013

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cleanliness
Cons:
No microwave in room
High pricing
Noise issues

Categories

Cleanliness
8.98
General mention of cleanliness in multiple reviews, though some complaints were noted.
Service
9.45
Highlighted as excellent in most reviews but with some conflicting feedback regarding specific issues.
Location
9.49
Repeatedly praised for its great location.
Room Quality
8.44
Some issues regarding noise, but overall positive sentiment about room comfort.
Amenities
8.97
Mixed sentiments regarding amenities, especially absence of microwaves.
Value for Money
8.43
Mentioned as somewhat pricey, impacting the perceived value.
Food and Beverage
9.48
Positive feedback about breakfast quality.
Overall Experience
9.55
Customers expressed high satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 02:10

Property Description

Modern Amenities
AC Hotel by Marriott Charlotte Ballantyne offers air-conditioned rooms with a sleek design and essential amenities, including a flat-screen TV and a safety deposit box. Guests can enjoy a comfortable stay with 24-hour front desk service and business center access.

Convenient Location
Situated close to popular attractions like SouthPark Mall and Carowinds Amusement Park, this hotel provides easy access to key destinations in Charlotte. The nearby airport and proximity to Freedom Park make it a prime choice for travelers seeking convenience.

Relaxing Environment
With a shared lounge, terrace, and an on-site restaurant and bar, guests can unwind and socialize in a stylish setting. Whether exploring cultural sites like Mint Museum of Art or Billy Graham Library, guests can return to a cozy room equipped with plush bed linens for a restful night's sleep.

Experience comfort and convenience at AC Hotel by Marriott Charlotte Ballantyne. Book your stay now for a memorable visit to Charlotte.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Location

Guest Reviews

9.1
Based on 905 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.55
J
Jaiquan • couple • us
10
2026-09-19 • via Nuitee
K
Kevin Ebhojie • solo_traveller • ng
7
1.Cleaning appears to be on demand or on irregular rotation.2. Payment issue
Pros:

The location

Cons:

Limited guest servicing

2026-09-14 • via Nuitee
S
Sabrina • couple • us
10
Perfect getaway!!
Pros:

Very quiet, nice & clean!! Staff was very friendly & helpful. Loved the breakfast!!

Cons:

N/A

2026-09-13 • via Nuitee
M
Maria • family_with_children • bg
1
2026-09-10 • via Nuitee
S
Sarah • couple • us
10
2026-09-09 • via Nuitee
D
Disa • solo_traveller • ai
10
2026-09-08 • via Nuitee
N
Nyasia • extended_group • us
10
2026-09-07 • via Nuitee
T
TyQavia • couple • us
10
2026-09-07 • via Nuitee
A
Ashley • family_with_children • us
3
Would not recommend — dirty.
Pros:

Location.

Cons:

Our room was dirty immediately upon entry. Hair, actual clumps of dirt, etc. were obviously visible in the floor. The shower was worn, with deep gouges in the flooring. We requested our room be cleaned and it took almost an hour of us waiting in the lobby and requesting updates. The staff did not seem at all surprised that our room was dirty, and weren’t in a hurry to fix it.

2026-09-03 • via Nuitee
Z
Zari • couple • us
10
2026-09-01 • via Nuitee
L
Lashader • couple • us
9
2026-08-31 • via Nuitee
E
Erica • couple • us
10
2026-08-29 • via Nuitee
R
Reginald • couple • us
8
Nice property will stay again
Pros:

Clean

Cons:

Didn’t have a pool

2026-08-29 • via Nuitee
S
Spencer • couple • us
10
2026-08-29 • via Nuitee
R
Reginald • couple • us
10
2026-08-25 • via Nuitee
T
Ty’kiera • couple • us
10
2026-08-24 • via Nuitee
G
Giovanna • couple • us
10
Pros:

Everything was upscale and clean, the staff was pleasant and very helpful. The young lady at the front desk was AMAZING!

2026-08-24 • via Nuitee
N
Nashema • couple • us
8
2026-08-20 • via Nuitee
J
Jalen • couple • us
9
2026-08-17 • via Nuitee
T
Tristin • couple • us
10
2026-08-17 • via Nuitee