AC Hotel by Marriott Charlotte Ballantyne

Hotels
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AC Hotels by Marriott
9.1 (861 reviews)
14819 Ballantyne Village Way , Charlotte , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cleanliness
Cons:
No microwave in room
High pricing
Noise issues

Categories

Cleanliness
8.98
General mention of cleanliness in multiple reviews, though some complaints were noted.
Service
9.45
Highlighted as excellent in most reviews but with some conflicting feedback regarding specific issues.
Location
9.49
Repeatedly praised for its great location.
Room Quality
8.44
Some issues regarding noise, but overall positive sentiment about room comfort.
Amenities
8.97
Mixed sentiments regarding amenities, especially absence of microwaves.
Value for Money
8.43
Mentioned as somewhat pricey, impacting the perceived value.
Food and Beverage
9.48
Positive feedback about breakfast quality.
Overall Experience
9.55
Customers expressed high satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 02:10

Property Description

Modern Amenities
AC Hotel by Marriott Charlotte Ballantyne offers air-conditioned rooms with a sleek design and essential amenities, including a flat-screen TV and a safety deposit box. Guests can enjoy a comfortable stay with 24-hour front desk service and business center access.

Convenient Location
Situated close to popular attractions like SouthPark Mall and Carowinds Amusement Park, this hotel provides easy access to key destinations in Charlotte. The nearby airport and proximity to Freedom Park make it a prime choice for travelers seeking convenience.

Relaxing Environment
With a shared lounge, terrace, and an on-site restaurant and bar, guests can unwind and socialize in a stylish setting. Whether exploring cultural sites like Mint Museum of Art or Billy Graham Library, guests can return to a cozy room equipped with plush bed linens for a restful night's sleep.

Experience comfort and convenience at AC Hotel by Marriott Charlotte Ballantyne. Book your stay now for a memorable visit to Charlotte.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 861 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.55
M
Melanie • couple • us
6
It was ok.
Pros:

The shower was awesome.

Cons:

The bed felt like sleeping on a rock. Overnight parking & breakfast are not free. $20 a night, & $20 per person for breakfast.

2026-05-29 • via Nuitee
S
Serenity • solo_traveller • us
10
Hidden Gem
Pros:

Everything, this hotel was amazing I can't wait to come back .

2026-05-26 • via Nuitee
S
shannon • couple • us
7
Pros:

The property was in a very convenient shopping center with plenty of stores and restaurants

Cons:

The rooms itself could use a little more TLC, very basic. Also there are very few perks or amenities. Parking is $20 a day as well

2026-05-25 • via Nuitee
O
Osborne • solo_traveller • us
10
2026-05-22 • via Nuitee
D
David • family_with_children • us
10
2026-05-21 • via Nuitee
A
Ashley • couple • us
10
Wonderful
Pros:

Everything

2026-05-17 • via Nuitee
J
Judy • family_with_children • us
8
We enjoyed it. The staff was exceptional.
Pros:

Breakfast was not included with my rooms. The rooms were clean.

Cons:

Could have included at least one extra set of towels. The closet area was difficult. There was no real space to hang long dresses. We were on the second floor in the front. The guests out front by the fire pit were very noisy. They were like that the entire 2 nights. It is not a very good location. I felt like it brought down the quality of the hotel.

2026-05-14 • via Nuitee
J
Jennifer • extended_group • us
9
We will be back
Pros:

Front desks ladies were beyond friendly and professional. Lovely first impression.

2026-05-13 • via Nuitee
K
Kierra • couple • us
10
2026-05-11 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

I liked that there were so many options at the breakfast buffet. The dishes were clean and food was fresh,

2026-05-10 • via Nuitee
L
Lisa • couple • us
10
Very relaxing and beautiful
Pros:

The location was everything. The hotel itself was very beautiful and clean. All the way down to the breakfast and.

2026-05-05 • via Nuitee
N
Nicole • couple • us
10
2026-05-02 • via Nuitee
J
janice • family_with_children • us
9
2026-04-27 • via Nuitee
C
Cole • extended_group • us
9
2026-04-26 • via Nuitee
R
Rolanda • solo_traveller • us
8
Pros:

Clean and friendly

Cons:

Small refrigerator, small room for the price, parking should be included, extra tissue should be in room, more drawer space for clothes

2026-04-23 • via Nuitee
M
Monique • solo_traveller • us
10
2026-04-22 • via Nuitee
V
Valerie • solo_traveller • us
6
It was OK
Pros:

It was clean and and staff was amazing

Cons:

My car was charge 3 times and no one knew why or give an answer

2026-04-21 • via Nuitee
B
Brittany • couple • us
10
2026-04-20 • via Nuitee
E
Eboni • couple • us
10
Have A Great Time And Was Comfortable
Pros:

Cleanliness, Workers Were Sweet

Cons:

Everything Was Perfect

2026-04-20 • via Nuitee
M
Michael • solo_traveller • us
7
2026-04-13 • via Nuitee