Hotel Unknown

Hotels
•
Independent
9 (246 reviews)
559 Calle 53, Centro, Mérida, YUC, 97000 , Mérida , MX
52-999-3154233

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Concierge service
Free breakfast
Safe-deposit box at front desk
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pool availability
Private outdoor spaces
Clean and cozy atmosphere
Cons:
Issues with hot water
Limited food service hours
Inadequate room amenities
Parking challenges
Maintenance needed in some areas

Categories

Cleanliness
8.46
Some reviews mentioned cleanliness issues, but generally acceptable for this hotel tier.
Service
9.93
Most reviews highlighted friendly and helpful staff.
Location
9.47
Multiple reviewers appreciated the good location close to the city center.
Room Quality
8.42
Rooms were noted as decent but some had issues like heating and lack of amenities.
Amenities
8.95
Amenities like the pool were praised, though some lack of features was noted.
Value for Money
8.91
Overall perceived as fair value, but some concerns about charges for beverages.
Food and Beverage
8.46
Breakfast received mixed reviews, with suggestions for improvement.
Overall Experience
9.43
Overall experience was favorable, with many positive aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:17

Property Description

Discover the charm and comfort of Hotel Unknown, nestled in the heart of Mérida, where modern amenities meet authentic local culture.

Recreation and Relaxation
Dive into our refreshing outdoor pool, perfect for unwinding after a day of exploring. Enjoy sunny afternoons lounging poolside, or savor a delicious drink from our bar/lounge.

Gourmet Dining Experience
Indulge in a satisfying meal at our on-site restaurant, and start your day right with a complimentary continental breakfast served daily from 7:30 AM to 11:00 AM.

Comfortable Accommodations
Relax in one of our 20 air-conditioned rooms, each featuring a private balcony or patio and flat-screen television to enhance your stay. Stay connected with complimentary Wi-Fi and enjoy the convenience of cable programming.

Book your unforgettable stay at Hotel Unknown and experience the best of Mérida today!

Important information:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9
Based on 246 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
V
Veronique • family_with_children • nl
1
Als toerist wordt je afgezet , voor een vlek in je laken mag je 10 euro betalen . Zoiets schadaligs heb ik nog nooit mee
2026-07-25 • via Nuitee
S
Sara • couple • es
4
Demasiado caro para la calidad que ofrecen, no volvería
Pros:

El desayuno está muy rico y el staff es súper amable

Cons:

No está limpio, el agua de la piscina de la habitación estaba sucia y olía mal.. Además la habitación estaba infectada de mosquitos. No salía agua caliente en la ducha y las sábanas estaban manchadas de sangre.

2026-07-23 • via Nuitee
C
Clara • solo_traveller • es
7
Pros:

Tenia piscina.
Esmorzar abundant.
A prop del centre

Cons:

No tenen cafè expresso. Només cafè americà.
No vam acabar de trobar l'habitació còmoda. Tot i que tenia un mini jardinet, era per entrada de llum i tot i això l'habitació era fosca. Habitacio Amplia però mal aprofitada.

2026-07-23 • via Nuitee
E
Erwin • family_with_children • nl
4
Teleurstellend
Pros:

Zwembad is ok
Kamer is ok

Cons:

Water riool lucht!!
Stekkers werken amper of niet voor opladen
Personeel/ receptie dame onvriendelijk
Pinautomaat werkt vaak niet
Saaie buurt
Kleine verzoeken ontbijt bijbetalen ondanks incl ontbijt boeking

2026-07-22 • via Nuitee
E
Eduardo • solo_traveller • mx
9
Pros:

Excelente trato del personal,muy buenas instalaciones y la Alberca estuvo genial

Cons:

El camino con durmientes tener precaución al trancitarlo

2026-07-19 • via Nuitee
J
Jason • family_with_children • us
10
Excellent was to experience Mérida just on the edge of the central zone.
Pros:

Lovely boutique hotel with a nice pool and gorgeous, comfortable rooms. The staff - especially Daniél! - were fantastic. The breakfast was nice and having a bar at the hotel was very convenient.

Cons:

To get to many (all?) of the rooms one has to take one’s luggage across stones and railroad ties for quite a distance. Not horrible but not very convenient either.

2026-07-12 • via Nuitee
J
Jose Macias • solo_traveller • ca
10
2026-07-12 • via Nuitee
B
Bianca • extended_group • be
8
Pros:

Heel vriendelijk personeel

2026-07-09 • via Nuitee
G
Gabriel • couple • br
9
2026-07-06 • via Nuitee
M
Mariana • solo_traveller • mx
9
2026-06-17 • via Nuitee
D
denisse • couple • mx
8
Pros:

Maravillo el desayuno!

Cons:

Falta mantenimiento en las regaderas.

2026-06-08 • via Nuitee
G
Garcia • solo_traveller • mx
10
2026-06-01 • via Nuitee
V
Veronica • solo_traveller • mx
9
Pros:

The room size, it was clean.

Cons:

Beds were not the most comfortable.

2026-05-31 • via Nuitee
B
bernardita • solo_traveller • cl
9
Hermoso lugar, bien ubicado y amable personal
Pros:

todo bien en general

Cons:

la ducha con algunos problemas, pero no grave

2026-05-27 • via Nuitee
T
Thomas • family_with_children • gb
8
Great base of operations for exploring Merida
Pros:

Lovely little hotel with rustic charm. Good location. Nice pool. Ideal for kids.

Cons:

WiFi was a little hit and miss,

2026-05-25 • via Nuitee
R
Rébecca • couple • ca
7
2026-05-13 • via Nuitee
C
Claudia • family_with_children • us
5
2026-05-08 • via Nuitee
C
Claudia patricia • solo_traveller • co
9
2026-05-08 • via Nuitee
H
Hector • solo_traveller • mx
9
Pros:

Buena ubicación. Buen precio. Buen desayuno

Cons:

El pasillo para traslado al cuarto es incómodo para pasar el equipaje. La tv no funcionó la red en el cuarto

2026-05-05 • via Nuitee
A
Anne • solo_traveller • be
9
Pros:

Beau cadre, bien situé, calme, agréable piscine, grande chambre familiale, bon petit déjeuner

2026-05-04 • via Nuitee