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Facilities
Property facilities
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Fitness facilities
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Children's playground
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Sauna
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Mini golf
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Babysitting/child services
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Chapel/shrine
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Kids' outdoor play equipment
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Toilet with grab rails
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Indoor play area
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Kid-friendly buffet
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Evening entertainment
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Lower bathroom sink
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Higher level toilet
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Outdoor fireplace
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Spa/wellness center services
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Kids' pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
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Live music/performance
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Broadcast Live sport events
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Temporary art galleries
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation: Experience comfort and style at Ciêla, Lusaka, Tribute Portfolio Resort and Spa. Each guest room is equipped with modern amenities such as air conditioning, a flat-screen TV, and a private bathroom with free toiletries.
Relaxation and Recreation: Unwind by the outdoor pool or stay active at the fitness centre. Take a leisurely stroll through the garden or explore the nearby Lusaka Golf Club for a round of golf.
Convenience at Your Fingertips: Enjoy the convenience of free bikes for exploring, complimentary private parking, and a 24-hour front desk ready to assist with any requests. Indulge in delicious meals at the on-site restaurant or simply relax on the terrace overlooking the beautiful surroundings.
Book your stay at Ciêla, Lusaka, Tribute Portfolio Resort and Spa for a truly unforgettable experience.
A deposit may be required at the property.
Location
Guest Reviews
Great location and spacious rooms. Great food and drinks at the Brewery.
Staff at the brewery ignored me for almost 10 minutes when I arrived as a solo diner, meanwhile they attended to other (and mostly non-black) customers around me. It took multiple conscious attempts on my end to finally get someone's attention.
When I showed up later to dinner with my white colleague, they were a lot more proactive and responsive. It may have been a coincidence, but it was hard to feel like there wasn't preferential treatment based on race.
The property is decent. Rooms are spacious.
I checked in around 5:20, and I realised was assigned a room without functioning air conditioning (there was a fan on when I walked in, which let me know that somebody thought it was a good idea to potentially let a customer stay in a room without an AC).
I went to report it at the reception, and initially they told me to "manage" as they were fully booked, and they will send a technician. The technical person showed up ~25 mins later, and it took him another ~25/30 mins to confirm that the problem was too complex to work on at the moment. Of course, I insisted on being moved to another room and suddenly, the "fully booked" hotel had a free hotel room for me. The relocation process took another 30 minutes, which means in total I spent ~1.5 hrs in a hot room while all this happened.
Then the following morning, my flight was super early so I needed airport drop-off at 4:15am. I asked for a breakfast pack while checking in, but I was told the kitchen would be open when I'm ready to leave. Of course, when I showed up at 4am, the restaurant was closed. To make things worse, the receptionist who was supposed to be on duty was asleep was entirely empty, and it took another 10 minutes of searching and calling out before a driver happened to hear me. I nearly missed my check-in window because of this delay.
The rooms were clean and it was quiet even though we were informed that it was fully booked. The staff did a very good job in ensuring a seamless check-in and that we all slept closer to each other.
We ordered dinner (room service) and it came over 3 hours later when we already in bed. Further, the breakfast buffet the following morning was mid (majority food done and took a while to be replenished. Would recommend that they reconsider how they approach this , especially when they are at full capacity.
The professional and friendly staff elevated the already pleasant experience. Facilities were excellent and the food quality and presentation beyond expectation.
Nothing really.
Nice staff and layout
Maintenance
Clean and beautifully presented
N/A
Not applicable
Not applicable
Breakfast was fantastic, as always. We love the rooms and the facilities, and we really enjoyed riding the bikes around the bike track. The pool was refreshing and a great place to relax and cool off.
The complimentary drink on arrival was a lovely touch, and my children particularly enjoyed walking back to reception in the afternoon to get another biscuit! These little extras make the experience feel welcoming and family-friendly.
The staff were very friendly throughout our stay, and overall, we had a great experience. There are so many things we enjoy about coming here, and it is always lovely to return and enjoy the facilities as a family.
There needed to be more staff in the pool area. We arrived on Sunday evening, and it was quite busy, yet there were only three staff members working by the bar. They were clearly working flat out.
We wanted to sit in a cabana, but there was a dirty towel left behind, along with empty beer bottles and other cups on the floor. It was obvious that the area had not been attended to or cleaned for some time.
We understand that it gets busy, but there needed to be more staff checking on the general cleanliness and upkeep of the pool and seating areas.
The same issue occurred on Monday. We ordered food and drinks, and there was just one staff member working outside. He was working very hard, but as more people arrived, he was expected to take orders, make drinks, and run to the kitchen to collect food. This made for a frustrating experience.
I genuinely believe you could increase revenue by having dedicated staff members with clearly defined roles in the pool area. For example, when the waiter went to collect the ice cream we had ordered, another guest approached the bar to order drinks. With no one available to serve him, he eventually walked away.
It was disappointing to see potential customers being turned away simply because there weren't enough staff available. Unfortunately, this affected our enjoyment of the pool area, and it was not a pleasant part of our overall experience.
I love the feeling of space. The spa, breakfast and the pool area. Gift is one of our favourite waiters. Remembers us each time we come back.
Room 202 is too close to the cleaning teams storeroom. The early morning dead towel request was unexpected and too early. The fridge temperature remained warm.
Excellent accommodation. Few options of restaurant on the premises was a bonus for dinner and lunch option. Staff is super friendly and accommodating. The pool with the sun loungers is an excellent space you can spent the entire day. Love that they have lot of greenery around encouraging birds to nest.
Breakfast options could be improved for the price.
They try in every way to "hook" you.
When booking a vehicle for a transfer to the airport, for me and 3 friends, we were told 600kwm, at the end when we had to pay, they said 600 per person, a total of 2400 for 4 people. 110 euros for a 10-minute drive.
Staff are very attentive and professional
My stay was awesome
The location is perfect, a little drive away from the city is always great. The breakfast was good, just a little cold.
The room was severely cold and I spent at least 30 minutes trying to figure out the air-conditioning. I called reception thrice - yes, THREE TIMES!!- for extra blankets and refill for the coffee station and it took over an hour for housekeeping to come. By that time I was asleep. One call wasn't answered at all. The front desk or housekeeping need to do better with their responsiveness. That was terrible. The beds could be more comfortable. A bit of a strange dip in the mattress.
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