The Truitt

I do not have a single note!

Toilet paper, hot water was slow.

Ryan is very nice but the other person is aggressive. I arrived late and I did not know that the there was no front desk to help me with the check-in. By the time I arrived, the hotel building had been closed. I tried the two phone numbers on the door, but neither got through first. When my phone call eventually got through, I complained for a few seconds on the phone. After Ryan had helped me complete the check-in process, another person came to me and shouted at me. I was about to say “thank you” and “sorry” for my somewhat bad attitude to Ryan when that person showed up and shouted at me. He said he was the owner of the hotel and kept shouting at me, refusing to listen to my explanation and keeping saying “I don’t care about your situation”. He almost cancelled my order and asked me to go to the nearby hotel. I acknowledge that it was my fault that I didn’t pay enough attention to the hotel policy. However, that person (possibly the owner of the hotel) was very aggressive and also rude. Although his attitude finally improved and took me to my room, he should avoid such communication manner in the future. I apologize for any of my fault, but this person’s behavior is also inappropriate.

没有电梯 对大行李不友好

Mini fridge and small microwave in the room. At least ice is available in the butler kitchen. I never did find Sling on the Roku TV, and I know Roku. I was way more busy exploring the grounds and looking at the architecture though-so I didn't care about the TV!

The beautiful decor is where our praise ends.

Just about everything else about our stay was frustrating and it is INSANELY over-priced for a place that does not even offer/include breakfast ($526 for 2 nights). You are paying boutique bed and breakfast prices for a self check-in air BNB feel.

En route to the hotel we received a text from the owners inviting us to pre-check in. We were driving and tired so responded we'd prefer to just check in on arrival - we were told pre-check in was compulsory, so checking in in-person is not offered. We then received an email with entry instructions, as well as a text at 8pm saying they were 'turning in for the evening', so they were not present at check in to help with problems.

We had explicitly booked this hotel because free parking was included. Only in the check-in email did they then state that there were limited parking spaces and it was first come first serve. Rather than a Google map link, the parking instructions were an image of a map, so it took us 2 attempts to even find the parking. They had a total of THREE parking spaces, all taken. When we texted to ask, they just said we could park on-street, which was extremely annoying after a long drive to have to unload our car, then drive off to find a parking spot blocks away from the hotel.

It took a few attempts to get the entry code to open the door. Our room was on the second floor with no elevator. This was not a huge issue for us to carry heavy bags up stairs, but having no concierge and no elevator is something they should mention before you book in case guests are less able-bodied.

The room (2B) was incredibly cramped. When I first entered I looked for a table or desk to set my purse and water bottle on... there wasn't one, so we relied on window sills. The sink was in the bedroom instead of the bathroom (which backed up the moment we used it to brush our teeth) and it was just a sink with no vanity, so nowhere to set down toiletries.

Not a thing.

Lack of breakfast items (croissants, muffins etc)

need outlet for cpap machine had to crawl and find extension cord plug in

Only wish the hotel room lighting could be brighter, or using adjustable light switches.

Had some trouble checking in. The room & stay were a gift but the check in email and codes were not sent to the guests… and even with prior conversations and assurances there would be no problems with truitt staff (not on site), this created a 30 minute drama when the guests (honeymoon couple) arrived to check in.

The wifi.

Elegant, roomy, gracious

A bit chilly due to unseasonably cold evening but we had snugly blankets to ward off the chill.