Citadines Prai Penang

Hotels
•
Citadines
9 (1737 reviews)
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my
+60 4-566 2388

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Long wait for lifts
Limited breakfast options

Categories

Cleanliness
8.25
Room cleanliness mentioned positively, but noted dust in room.
Service
9.75
Staff is friendly and helpful, but some issues with service at breakfast.
Location
9.25
Good location with many eateries and attractions nearby.
Room Quality
9.25
Rooms are spacious and comfortable, very suitable for families.
Amenities
8.75
Good amenities available, though some aspects like breakfast could improve.
Value for Money
9.25
Good value noted, especially for families and features like the coffee machine.
Food and Beverage
8.25
Breakfast options were okay, but some choices were limited.
Overall Experience
9.25
Overall experience was very satisfying with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:41

Property Description

Luxurious Amenities

Convenient Location

Delicious Dining Options

To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

Effective 1 July 2026, Hotel will adopt a cashless payment policy. Cash payments will no longer be accepted.

FEAST OF ST ANNE 2026 – COMPLIMENTARY SHUTTLE SERVICE
Citadines Prai Penang is pleased to offer a Complimentary Shuttle Service to the Minor Basilica of St Anne, Bukit Mertajam, from 17 July 2026 – 26 July 2026.
Shuttle Schedule:
1st Trip: 9:30 AM
2nd Trip: 2:30 PM
3rd Trip: 5:00 PM
4th Trip: 8:00 PM
Guests are required to reserve their seats through the Front Office at least one (1) day in advance. Reservations are subject to seat availability and will be confirmed on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1737 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
A
Andrew • extended_group • my
7
2026-07-24 • via Nuitee
S
Syd • couple • my
10
2026-07-23 • via Nuitee
B
Boon Liang • couple • my
5
Pros:

Staff is helpful

Cons:

The room provided smells. After informing front desk they helped to change to a new room.
The traffic in the surrouding area is not so good.

2026-07-23 • via Nuitee
L
LIK MING • solo_traveller • my
10
2026-07-23 • via Nuitee
R
Redzwan • solo_traveller • my
9
Pros:

Lokasi strategik

Cons:

Tiada

2026-07-22 • via Nuitee
A
Alice • couple • my
1
Pros:

Don’t like

Cons:

Don’t like

2026-07-22 • via Nuitee
C
Chahid • couple • be
2
2026-07-22 • via Nuitee
C
Chia Wei • couple • my
8
2026-07-20 • via Nuitee
A
Ahmad Fadzlee Shah • solo_traveller • my
6
2026-07-20 • via Nuitee
J
Jagjit • solo_traveller • my
5
Please improve your cleanliness.
Pros:

The location was convenient.

Cons:

Please improve your room cleanliness. Upon check in, found left over rubbish from previous guests not been cleared.

Shower area moldy.

Internet had issues, after multiple time assistant from FO, than only able to connect.

The bedroom slippers had a yellowish stain.

2026-07-17 • via Nuitee
W
Waseem Akram • family_with_children • my
9
Good space, strategic location, food spots nearby
Pros:

Size of the suite, location

Cons:

Complimentary coffee is so watery

2026-07-16 • via Nuitee
S
Syed • couple • my
10
2026-07-14 • via Nuitee
M
Mohammad Faizal • solo_traveller • my
9
2026-07-14 • via Nuitee
G
Gunasegaran • solo_traveller • my
8
Pros:

The room

Cons:

Bed

2026-07-11 • via Nuitee
翔益 • solo_traveller • tw
10
2026-07-10 • via Nuitee
Y
yong • solo_traveller • my
9
2026-07-09 • via Nuitee
N
Natasha Anne • extended_group • my
7
2026-07-09 • via Nuitee
M
MOHAMAD NUMEIRY • solo_traveller • my
10
Pros:

The room

Cons:

No

2026-07-09 • via Nuitee
L
LOO • extended_group • my
8
We truly enjoyed our stay there and will book it again in the future
Pros:

Good location and spacious 2 bedrooms for family.

Cons:

Cleanliness can still be improved.

2026-07-07 • via Nuitee
E
Ee • solo_traveller • my
10
Overall is good, worth for money
Pros:

Complete studio type with kitchen facilities

Cons:

Lift a bit slow. Such tall building only two lift. Waiting time too long sometime.

2026-07-07 • via Nuitee