Citadines Prai Penang

Hotels
•
Citadines
9 (1692 reviews)
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my

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Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Exercise/lap pool
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Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Long wait for lifts
Limited breakfast options

Categories

Cleanliness
8.25
Room cleanliness mentioned positively, but noted dust in room.
Service
9.75
Staff is friendly and helpful, but some issues with service at breakfast.
Location
9.25
Good location with many eateries and attractions nearby.
Room Quality
9.25
Rooms are spacious and comfortable, very suitable for families.
Amenities
8.75
Good amenities available, though some aspects like breakfast could improve.
Value for Money
9.25
Good value noted, especially for families and features like the coffee machine.
Food and Beverage
8.25
Breakfast options were okay, but some choices were limited.
Overall Experience
9.25
Overall experience was very satisfying with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:41

Property Description

Luxurious Amenities

Convenient Location

Delicious Dining Options

To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

'Effective 1 July 2026, Hotel will adopt a cashless payment policy. Cash payments will no longer be accepted'.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1692 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
K
Kwong chan • solo_traveller • my
10
Pros:

I like the environment. It was clean

2026-06-20 • via Nuitee
W
WAN MUHAMMAD FATTAAH • couple • my
10
2026-06-20 • via Nuitee
M
Mohd Nazri bin ismail • family_with_children • my
10
2026-06-19 • via Nuitee
N
Norazizah • extended_group • my
9
2026-06-19 • via Nuitee
M
Mohd Nazri bin ismail • family_with_children • my
10
Pros:

Good hotel

Cons:

Clean

2026-06-19 • via Nuitee
R
Rozitah • couple • my
10
2026-06-19 • via Nuitee
A
Ahmad Faiz • solo_traveller • my
9
2026-06-18 • via Nuitee
A
Ariff Hafiz • family_with_children • my
8
Great!
Pros:

Comfy and suitable for my little family. The staffs there were very warm and welcoming. Kudos to them!

Cons:

Breakfast selection is not that variety.

2026-06-18 • via Nuitee
M
Muhammad • couple • my
8
2026-06-17 • via Nuitee
T
Thim Fatt • couple • my
9
2026-06-16 • via Nuitee
M
mohammad azrul • solo_traveller • my
10
Pros:

Tempat nyaman ada dapur mini

2026-06-15 • via Nuitee
C
Chai • solo_traveller • my
7
Pros:

Spacious and clean room

Cons:

The corridor is not properly maintained.

2026-06-14 • via Nuitee
Y
Yoges25 • solo_traveller • sa
8
2026-06-14 • via Nuitee
F
Fatin Anati • family_with_children • my
9
Great stayyy
Pros:

I love the shower scent! Hahaha. The bed is comfy. The room are spacious

Cons:

Could be quite noisy in night with motorcycle revving.
And no hose pipe. Sorry my bad because my parents not use with the bidet. But everything else is excellent!

2026-06-13 • via Nuitee
M
Maznun • solo_traveller • my
10
2026-06-12 • via Nuitee
S
Stella • extended_group • my
8
2026-06-11 • via Nuitee
R
Rusnani • solo_traveller • my
10
I will repeat my stay here
Pros:

Very nice, cozy n homey for family of 4...I booked for 1 night but changed mind to continue our stay for another 2 nights... The free coffee was so well brewed n very good compared to few famous coffee shop... 😁

Cons:

Just please give the bottled drink water
in the room because we must go out n fill our water from the water dispenser... Little bit outdated services...

2026-06-10 • via Nuitee
J
johnny ooi • extended_group • my
9
2026-06-10 • via Nuitee
A
Aleksandra • solo_traveller • ru
9
Swimming pool is nice!
Pros:

Everything’s good, coffee for free in the lobby🍀

Cons:

Just two elevators, waiting time too long sometimes

2026-06-09 • via Nuitee
S
Samantha • couple • au
8
Lovely property and enjoyed our stay. Property very secure.
Pros:

Lovely property, very clean, felt like a new apartment, views are amazing, has separate lounge and bedroom, kitchen area, has everything you need. Swimming pool is beautiful looking over the city.

Cons:

The breakfast buffet needed more selection, more variety for all taste buds, The buffet area was lacking in seating it had lots of couches which could be changed to table & chairs so there would be less queuing and waiting for a table.

2026-06-08 • via Nuitee